Phoenix Palace Hotel Hanoi

Deluxe Twin Room (with Window) | Minibar, in-room safe, desk, soundproofing

Free toiletries, hair dryer, slippers, bidet

Family Suite, Balcony, City View | Minibar, in-room safe, desk, soundproofing

Suite Double with Bacolny and city View | Bathroom | Free toiletries, hair dryer, slippers, bidet

8.8 / 10.0

Outstanding(94 Ratings)

Hotel in Hanoi

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

About this hotel

Hotel with free parking, steps from St. Joseph's Cathedral of Hanoi
Along with a restaurant, this smoke-free hotel has a business center and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Phoenix Palace Hotel Hanoi offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Map of Hanoi

Nearby attractions

Ho Chi Minh Mausoleum

1.6 mi

Vietnam Museum of Ethnology

5.2 mi

My Dinh National Stadium

8.6 mi

Hanoi Old Quarter

0.6 mi

Available Rooms

Deluxe Double Room (with Window)

1 Queen • 236 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Family Suite, Balcony, City View

1 Queen • 1 Single • 322 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Suite Double with Bacolny and city View

1 King • 269 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Triple Room (with Window)

1 Double • 1 Single • 301 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Quadruple Room, City View

1 Double • 2 Single • 376 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

$$$$

Phoenix Palace Hotel Hanoi

$$$$

8.8 / 10.0

Outstanding(94 Ratings)

Hotel in Hanoi

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

About this hotel

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Map of Hanoi

Nearby attractions

Ho Chi Minh Mausoleum

1.6 mi

Vietnam Museum of Ethnology

5.2 mi

My Dinh National Stadium

8.6 mi

Hanoi Old Quarter

0.6 mi

Available Rooms

Deluxe Double Room (with Window)

1 Queen • 236 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Family Suite, Balcony, City View

1 Queen • 1 Single • 322 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Suite Double with Bacolny and city View

1 King • 269 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Triple Room (with Window)

1 Double • 1 Single • 301 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Quadruple Room, City View

1 Double • 2 Single • 376 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

8.8 / 10.0

Outstanding(94 Ratings)

3.0 / 10.0

Mar 2024

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.

10.0 / 10.0

Mar 2024

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.

10.0 / 10.0

Nov 2023

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.

8.0 / 10.0

Jan 2023

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.

10.0 / 10.0

Sep 2019

Great location and friendly and helpful staff. Would recommend to all.

5.0 / 10.0

Apr 2019

Very good! Very clean! Very kind!

5.0 / 10.0

Mar 2019

The hotel is not far from the center. The staff are friendly. Quite clean.

2.5 / 10.0

Mar 2019

The hotel is not far from the center.The staff are friendly.Quite clean.

5.0 / 10.0

Mar 2018

Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!

10.0 / 10.0

Mar 2018

4.0 / 10.0

Jan 2018

This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!

2.0 / 10.0

Jan 2018

8.0 / 10.0

Jan 2018

Great hotel however there were a couple of nights at a late time that there were workmen making a lot of noise on the construction site next door. Close and handy to walk to sights and eating places.

3.0 / 10.0

Jan 2018

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didnt really worked out well for the first night. The TV wouldnt switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

3.0 / 10.0

Jan 2018

6.0 / 10.0

Jan 2018

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didn't really worked out well for the first night. The TV wouldn't switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

10.0 / 10.0

Aug 2017

My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended

4.0 / 10.0

Jul 2017

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stayand would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.

8.0 / 10.0

Jul 2017

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.

4.0 / 10.0

Apr 2017

Really nice and good value. Only problem was that the coffee at breakfast was undrinkable. Other than that, would recommend.

5.0 / 10.0

Mar 2017

This extremely well-priced hotel can boast of their excellent service, good breakfast, and comfortable beds. At the edges of the old city, it is in walking distance of many attractions.

5.0 / 10.0

Mar 2017

The staffs are friendly and helpful. Most of the hotel staffs can communicate in English. 5-10min walk to Hoan Kiem Lake, shopping and drinking area. Good for short business stay. May give a full star for all ratings if not for the noisy renovation beside the building in early morning.

5.0 / 10.0

Jan 2017

The hotel staff could not be more helpful and polite. Someone was always there to help. The hotel is situated off the main road so its very quiet in the rooms at night. we walked everywhere in the Old Quarter and enjoyed our stay in Hanoi!

5.0 / 10.0

Jan 2017

10.0 / 10.0

Jan 2017

The hotel staff could not be more helpful and polite. Someone was always there to help. The hotel is situated off the main road so it's very quiet in the rooms at night. we walked everywhere in the Old Quarter and enjoyed our stay in Hanoi!

5.0 / 10.0

Jan 2017

The staff was very kind and helpful. This is the first time we come here but they provided for us a free tourist map that made by their own with full of recommendation of museums, markets, restaurants or reliable taxi.. This definitely would be great help for anyone who come to Hanoi for the first time. The room had been well cleaned and beautiful. Location also is also very convenient, such as night markets and historical sites. The breakast was varied and delicios . We really enjoyed our stay here.

5.0 / 10.0

Jan 2017

Exceptional service by all staff. We booked a family room for four. It was not available due to unforeseen reasons. The manager came to meet us, explained and upgraded us to two rooms. Front desk also helped with other requests without hesitation. They helped us confirm our halongbay cruise which was another nice touch. On our return from cruise their staff came running out to the opposite side of the road just to help us with our luggage.

4.0 / 10.0

Dec 2016

The room was clean and comfortable, however, a room that we had at their sister hotel (Serendipity) was more spacious, updated and cost less.

3.0 / 10.0

Dec 2016

Exceptional service. Great rates. Nice free breakfast with lots of varieties.

2.5 / 10.0

Dec 2016

We booked this hotel at late notice (1 hour) as we learnt on arrival in Hanoi (from London), that our original hotel had closed down! We were apprehensive, as we like some time to do some research in advance before booking hotels.I am so glad that we found this hotel! I can honestly say that I have never felt so welcome, from the moment of arrival, at any hotel in the world (and Ive stayed in A LOT). Each and every member of the team of staff was exceptionally welcoming, polite, professional, friendly, efficient and smiled. This felt genuine, not forced, like they enjoyed their job and enjoyed helping their guests.Breakfast is amazing! Coffee, teas, juices, fresh fruit, yogurt, cereal, eggs any way, daily changing hot choices, local Pho, pastries, pancakes. Rooms and the lobby were 100% clean and wifi 100% available.I cant recommend Phoenix Palace enough. Such good value. But for me, its the fabulous team of staff and how they made us feel so welcome that really stood out. We would go back!

8.0 / 10.0

Nov 2016

Very friendly staff who help us on our 1st day in Hanoi. They gave us clear directions on where to get cheap SIM card and where to eat. However, the room is smaller than expected. Upon arrival, the toiletries were also not complete and had to request personally.

3.0 / 10.0

Oct 2016

I have been traveling for 7 weeks and this is the best hotel I’ve stayed in so far. The staff was so helpful, rooms are so clean and it was so convenient to have the internet in the room. We had a fantastic trip to Ha Long Bay overnight on boat. Thank you Kevin and his staff I’ll be recommending Phoenix Palace to all my friends.

2.0 / 10.0

Oct 2016

Good value hotel, we moved from another because of hard bed, and Phoenix has good comfy beds. The staff was kind, with enough English to get around. Good location next to old town.

3.0 / 10.0

Oct 2016

My stay at the Phoenix was really enjoyable and satisfying on many points. The place is very well located in the Old Quarter center and closed to most of historical site. But the most marked highlight of the hotel is its staff, extremely friendly, helpful and attentive. A service of a great hotel in terms of quality and for a really reasonable price when you book in advance.

3.0 / 10.0

Oct 2016

We really enjoyed our stay in this hotel and everything was always perfect. The hotel is well located in the center of Hanoi. The staff was very welcoming and very friendly, they always did everything to help us. The rooms were very clean and very well equipped. Breakfast was excellent. This is definitely a good choice.

FAQs

How much does this hotel cost compared to others in Hanoi?

The average price for a rental in Hanoi is $56 per night. This rental is $175 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Phoenix Palace Hotel Hanoi. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Phoenix Palace Hotel Hanoi pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Phoenix Palace Hotel Hanoi?

We found 6 amenities for this rental. This includes air conditioner, internet / wifi, parking, laundry, and balcony or patio.

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9.6 / 10.0

Outstanding(1,018 Ratings)

The Oriental Jade Hotel

Phoenix Palace Hotel Hanoi

Hotel in Hanoi

Reasons to book

About this hotel

Amenities

Map of Hanoi

Nearby attractions

Available Rooms

Deluxe Double Room (with Window)

Family Suite, Balcony, City View

Suite Double with Bacolny and city View

Deluxe Triple Room (with Window)

Deluxe Quadruple Room, City View

Phoenix Palace Hotel Hanoi

Hotel in Hanoi

Reasons to book

About this hotel

Amenities

Map of Hanoi

Nearby attractions

Available Rooms

Deluxe Double Room (with Window)

Family Suite, Balcony, City View

Suite Double with Bacolny and city View

Deluxe Triple Room (with Window)

Deluxe Quadruple Room, City View

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Hanoi?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Phoenix Palace Hotel Hanoi pet friendly?

What amenities are available at Phoenix Palace Hotel Hanoi?

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