Difficult to locate, parking is a long walk away up and down cobble-stone streets, check-in is complicated, the apartment name is not as advertised, the nearby church bells sound on the hour. Given the cost and problems it is not good value for money - better to stay at the nearby Parador. Can fully recommend Santillana.

Where do I start? First, the positives which were very few. Very warm welcome by a lovely lady, nicely decorated rooms, lovely big bed, good shower. On the negative side, very difficult to find and had to park in an unsecured public car park half a mile away with narrow cobbled streets to negotiate. Breakfast served in room and left the night before was virtually inedible - stale bread and cakes, tea but no kettle, fruit way past its sell by date including black bananas. No air con and very hot and stuffy. Top floor, lots of stairs and no lift. However, all this pales into insignificance compared to the church bells. If you are travelling a long way and breaking the journey, the one thing that you need is a good night’s sleep. This hotel is situated right next to a church and the bells ring every hour and half hour - on the hour they double up so at 11pm 22 rings and at midnight 24 rings and so on all through the night - and they are very loud. This is a beautiful old town but there was no indication of any of these issues on the website so a woeful lack of information that is vitally important for any traveller. Very disappointed.