non refundable then send ten rules = fraud/theft What would the BBB say? It contradicts what is in the posting Check-in instructions and house rules (Read the entire text 1–10 and confirm your arrival time) 1. Check in is available anytime after 3 p.m. Check out by 10 a.m. **Fee for early check-in OR bag storage OR late check out is $30. That's $30 PER incident. 2. The main entrance code is 3. Wi-fi access and further information are located behind your room door. 4. We are a guesthouse, not a hotel, so the walls are thin. We expect our guests to observe the quiet hours of 10 PM to 8AM in respect to other guests. 5. Your reservation is non-refundable. No exceptions. 6. Additional guest fee is $50/night plus tax. GUESTS ARE NOT PERMITTED TO BRING ANY VISITORS TO THE PROPERTY. **We report trespassing by unauthorized visitors to the Chicago Police Department (CPD).** 7. Please ensure that the number of guests for which you originally booked is adhered to. We reserve the right tov terminate the reservation/stay of any guest that commits booking fraud or fraudulently misrepresents any information provided to us. No money will be refunded if a reservation/stay is terminated Security cameras -you consent to their use Free self parking on street No smoking (Last three shortened for space) I want my money back hotels.com I didn't stay there - couldn't quiet hour to shower /blow dry hair for a conference or get walked to the door in a poor neighborhood at night

It was very private and comfortable for a single person.

Very nice

Really like the decor and sizes of the rooms! Easy parking

This place was amazing!! Room was very clean and bathroom was excellent. Overall be and my partner had a great experience!! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Good

Beautiful use of the bldg as far as build out and decor. I did not like the shared space aspect of the common areas. It was not clearly advertised that that was the case

The owners of the property are terrible with their communication and literally waited until 2 hours before check in to send the link to pay the deposit. They sent the information regarding check in one minute before check in time. The room was decent but poorly lit, I had to use the light on my phone majority of the time just to see or open the curtains. This property is located directly across the streets from the projects and is in an unsafe neighborhood so I don’t recommend walking anywhere at night. You will see people hanging out at night. The cops were arresting someone right next door to the property my last night there. Bring your own towels because you won’t get a wash cloth. Overall, you get what you pay for don’t expect much and you’ll be fine.

Bad service

Didn’t know it would be a shared experience. Also was very cold the entire time with no way to get in contact with anyone to change thermostat.

Villa Dubois owns more than one property. I never received any communications from them before my stay and checked out their website, which had specific instructions mentioned nowhere on Expedia. When you call, there’s no option to speak to anyone OR to even leave a message. They say to email or text only. I sent 2 texts and one email before my booking and never heard back. I never received emails with how to access the property, and when I arrived the housekeeper refused to let me in by using Google translate to tell me her boss said no. I finally received a text from her boss saying there was an issue to the room I had and I would have to walk 3 blocks away to another of their homes. I did and still couldn’t get in because I hadn’t received the access instructions email. Once I finally did, there were only 2 towels for my 4 day visit, one of which was torn and stained, dead gnats and mosquitoes in the bathroom, someone else’s toilet paper in the toilet, no shampoo, conditioner or soap and the thermostat had a lock on it where I couldn’t adjust the temperature. They charged me a deposit outside of Expedia when I checked in via square and didn’t opt to refund it until a week after I checked out, and it took another week to go through. I cannot believe I was made to walk around bronzeville with my luggage and groceries with no way to contact them, and they refused to pay for my Uber or Lyft to the next house just for it to be in the shape it was in.

Response to inquiries was always quick. I just slept here and didn't spend much time, Other than the brief noisy chatter from other guests late in the evening, I was overall satisfied. Response to inquiries was always quick. I just slept here and didn't spend much time, Other than the brief noisy chatter from other guests late in the evening, I was overall satisfied.

The property was not there.

I did like was clean looks nice

The bed was comfortable, sharing a bathroom was a little inconvenient but not terrible, and there's a nice shared kitchen and living space upstairs. I was sick for my stay and couldn't find tissues anywhere which I think should be stocked in every room. I quickly noticed that the smoke detector was missing in my room (empty bracket), and the window is missing the catch for the latch so there's no way to lock it. Someone could get in from the outside without any trouble. On the security note, the doors to the rooms are super lightweight and it felt like a joke to lock your door. Better doors would also reduce noise from people talking in the hallway, etc. There were some things about the bathroom that needed maintenance too, like the faucet was wiggly, the shelf above the toilet sloped downward (maybe that's to discourage leaving anything there), and the shower door leaked out onto the floor. The shower head was spraying water on the ceiling until I tightened it. I get that this is a budget place to stay, but please fix the basic safety things.

Easy check in check out. Nice rooms. Quiet and relaxing.

There was an inconvenience with a room we previously booked but the host was very quick with accommodations and responded quickly every time. Everything else was great for the one night that we stayed. Would definitely stay again.

I needed to cancel this reservation, and neither Expedia nor the property were in any way helpful. I will not use Expedia again. This situation was borderline fraudulent.

Terrible experience, I got robbed and had to leave. No refund or anything. Horrible worst experience of my life. DO NOT PURCHASE!

A great stay for the price. Not too far from University of Chicago.

I wanted to stay in the room. Two days after I sent a message, when I had to check out, I was told that there was no room. Parking was not allowed at the street gate on Thursday morning, and I received a ticket from 7:30 a.m. When I checked in, I was not reminded that I could not park between 7:00 a.m. and 9:00 a.m. on Thursday. After the feedback of the problem, the customer service did not reply.

Worst place ever. The bed sheet and pillowcase was not cleaned with hair on it. Mattress has no support. No AC control. Everything is old and not maintained. Worst part is, there is no one on site！！ You can only text the owner and the owner is not responsive and not helpful at all！！

The place was great inside. Not too crazy but on the neighborhood though

Like the interior and exterior. Lots of stairs and it was quite warm since upstairs. But, overall nice!

Was a great stay and a great place to stay at. …..

Check in was seamless, which is good. The bathroom is super small, nowhere to put place a toiletry bag; they have a welcoming common area, but I didn't get a chance to enjoy it because of the one-night's stay. Check out is too early(10am). Overall it's a decent place if you only need to sleep. Also, even though the room was advertised at 45 dollars per night, the taxes and fees sent the price to $103 per night! Deceiving😒

Nice and clean. Only one bathroom for the residence. Neighborhood felt safe and is being renovated. Walking distance to Guaranteed Rate Field. The only service here is via text or email, so you never talk to a person. Pillows were rather flat and uncomfortable. Room had small balcony. Free coffee

The bathroom is overrun with ants they were crawling all over the face bowl. When you fill the face bowl up you’d have about 100 ants floating in the water which would take over 20 minutes to drain so you’d have these ants floating in stagnant water… I couldn’t stay a second night. Then there were ants crawling around on the desk in my room. Who knew where else they were.

you need to be prepare with your drinks and food, nothing is close ;

I liked the way everything was decorated and structured. We already know what i did not like cleaning after other people.

The property is beautiful. There is a shared bathroom . Parking is on the street. I just needed access to more room rental . Thank you

I stayed 6 nights during my conference. They gave me the biggest room on the first floor which was cool. It’s really close to the train station and grocery store.