Hilton Garden Inn Memphis East Germantown, TN
4.5
Excellent(383 Reviews)Hotel in Germantown, TN
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Art Deco hotel with a fitness center and a 24-hour business center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a seasonal outdoor pool, and conference space.
Housekeeping is available once per stay.
Hilton Garden Inn Memphis East Germantown, TN offers 129 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a seasonal outdoor pool, and conference space.
Housekeeping is available once per stay.
Hilton Garden Inn Memphis East Germantown, TN offers 129 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.
This Germantown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Children under 17 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Gym or Fitness Center
Map of Germantown, TN
Available Rooms
Room, 1 King Bed
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Accessible (Hearing)
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 2 Queen Beds
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.5
Excellent(383 Reviews)4.5
Brand new hotel. Pretty good.
Right by the train, which is very noisy
Hall hallways were very dirty.
Overall, I was negatively surprised at how dirty everything was
4.5
The room was excellent the view was good the employees were friendly and nice we had a great time
4.5
The positives: the room and hotel were clean. They have a restaurant with a bar that closes at 10. They give you water when you check in. The negatives: the shower faucet was broken, making it difficult to operate and the water was cold. It also dripped constantly. The t.v. didn't work. Maintenance attempted to fix for us and couldn't. He requested a new room for us and the front desk told him (not us) she couldn't change rooms for us, that she would give us points. I wonder how she will do that when she told me at check-in that we wouldn't earn points since we booked with a 3rd party. The bed wasn't comfortable and made noise everytime you turned over. After driving 10 hours, this was not a pleasant experience.
4.5
We checked in around 10:00 pm & the lady was friendly & the lobby was appealing, even a few folks at the bar. I thought it was nice. We went to our room & it was clean & orderly as well. When getting ready for bed we discovered that the bathroom sink would not drain. I tried messing with the underside of the sink where the feature is that moves the stopper up & down, to no avail. I’m quite certain that when the bathroom was cleaned previously that would had been extremely obvious.
I also struggled with the silence in the room. There wasn’t a feature on the thermostat to allow the fan to run continuously. It was so quiet that I could hear the phone vibrate & the alarm of the person next door. I thought that this was highly unusual for a hotel room.
4.5
Exceptional staff
4.5
Good location. Comfy beds. Clean. Short drive to a variety of restaurants and shopping.
4.5
Better than the last time but the sounds were clogged had tò move to another room and it was too
4.5
I rented this place for my mom, and she was very happy with the people who help her. Thank you!
4.5
Nice property the fact we felt protected and the rooms were clean.and spacious.
The front desk clerk was horrible!!!! This was the worst check In I have experienced since traveling for years. She was rude and nonchalant!!!!if I hadn’t paid through Expedia I would have asked for a cancellation plus we were tired from traveling!!!Hilton please teach or have your employees to attend professionalism classes. I’m going to stop
4.5
GREAT CLEAN HOTEL.......GREAT STAFF
4.5
My family and I have been experiencing a horrible loss and needed a nice place to stay near the hospital and we couldn’t have been more pleased with this hotel. Thank you
4.5
Pet friendly and very safe.
4.5
The service was really good. It was very clean and the staff were really friendly!! I would stay here again
4.5
There was dirty spots on the carpet which made you feel like the carpet in the room wasn’t clean. In the lounge while waiting on my ride the chairs were all dirty. I was trying to find the cleanest one so I could sit
4.5
Poor customer service and average rooms
4.5
Nice, clean hotel!
4.5
Great stay! Hotel and room extremely clean and comfortable. Gym was great! Will definitely stay again the next time we are in Mempt. Rating a 10 out of 10
4.5
Excellent Friendly Staff. House cleaning did an amazing service.
4.5
I reserved and paid up front for a room with a king bed. We we're given a room with double beds. The receptionist bluntly said there are no other rooms available. No apology at all. My wife and I never sleep apart but because of Hilton Garden Inn, Memphis we had to sleep in separate beds for the first time. Whats the point in paying upfront for a room???
4.5
There was no hot water for a shower and the grill closed an hour early without notice. The staff was nice, but that was about it.
4.5
Nice spot for business
4.5
I booked a king sized bed and when we arrived they said they had none!! They told us they only had queen size beds. We booked this room in plenty of time. We left and drove around town until we found another hotel on our own with an availability.
4.5
Everything was great
4.5
This area has lots of options and when I paid $350+ for one night I was expecting a little more but next time I will look around first. It was nice but nice like $140-$200 a night for the market, nice.
4.5
I will definitely be back. The area is really nice and quiet and close to all the shopping you could want.
4.5
Staff was amazing
4.5
The TV stopped working in the room. When I was ready to leave the elevator stopped working. I had to carry all my luggage down stairs. Go back up the stairs and get the rest of my luggage to bring down the stairs.
4.5
We reserved a king room and was told they didn't have any. There was no apology and she just blamed the computer. I asked if we could be moved to a king room at some point during our 3 night stay and was told no, without ever looking at the calendar. It's ironic because they have a big sign in the elevator "The Hilton Garden Inn Promise: If something isn't just the way you like it, simply let any hotel team member know, and we will make it right." Otherwise the hotel was priced well, in a safe area, with easy parking.
4.5
Affordable and very well maintained; loved the safety and quiet and it was very clean.
4.5
The Hilton was comfortable, safe and very friendly staff. Will definitely stay here again!
4.5
Awesome! Just off Poplar and easy access to interstate
4.5
After 15 hours of driving, we were confronted with an unfriendly desk attendant and a broken AC unit.
We were holding our dinner, unable to eat, for 45 mins because the desk agent “had customers.” I have yet to understand what we were.
A kind word, apology, or simply listening would have gone a long way.
Imagine this:
You have two starving kids; it’s 9 pm; youve just finished 15 hours on the road. You walk into your room and it’s 80 degrees. You call the front desk. The front desk says to wait. You sit patiently, watching your food get cold while you sweat. After 10 mins you call back. The sour-faced woman from your check in says, “I have customers; I can’t do that now.” You wait another 10 mins, then head down 3 floors to speak directly with grim-faced attendant. She then explains again that she had customers. I tried my best to kindly explain the issue.
It has now been 30 mins. The irritated attendant decides to give us a new room with a working AC. All said and done, we entered our room (1 room to the right) 45 minutes later. We received no money back, no upgrades, and no apologies for the inconvenience of a broken AC.
We celebrated with cold dinner and a bitter taste in our mouths.
4.5
New hotel in a safe area of Memphis
4.5
My big complaint was that the in-room Keurig coffe makers did not work... first faulty unit was replaced. Neither unit worked; did not heat the water for coffee. We had to get end of day coffee from the hotel lobby. Unpleasant. All other aspects of the hotel were fine. But hot, quality in-room coffee is important to me and my wife.
4.5
The property was easy to locate. Beautiful entry. Very welcoming.
4.5
The rooms are not soundproof; you can hear the lobby music all night long. The staff didn't clean the rooms even though we requested service. The room overall wasn't very clean. Conteniental breakfast is normally included but here is was extra. The selections were all old and stale.
4.5
Booked a king room and when I checked in they told me there were not any available. Front desk staff was very rude.
4.5
It was clean and quiet. I loved the drink options at the bar and the food was delicious.
4.5
The rooms are nice enough. The biggest issue we had was the thin walls. You can hear just about everything from your neighbors. There were several times too people were a little rowdy in the halls, but it wasn’t a constant thing.
4.5
Literally disgusting
FAQs
How much does this hotel cost compared to others in Germantown?
The average price for a rental in Germantown is $185 per night. This rental is $0 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Memphis East Germantown, TN. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Memphis East Germantown, TN. Enjoy the water!
Is Hilton Garden Inn Memphis East Germantown, TN pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Garden Inn Memphis East Germantown, TN?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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