Heritage Inn Hotel & Convention Centre Cranbrook

Desk, blackout drapes, iron/ironing board, free WiFi

Combined shower/tub, free toiletries, towels

Premier Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

7.6

Very good(1,002 Reviews)

Hotel in Cranbrook

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Pet-friendly hotel with free parking connected to the convention center in Cranbrook
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite.
Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Hot tub or spa

Gym or Fitness Center

Map of Cranbrook

Nearby attractions

Fernie Alpine Resort

49 mi

Fort Steele Heritage Town

14.3 mi

Cranbrook Community Forest

3.2 mi

Mount Fernie Provincial Park

47.6 mi

Available Rooms

Standard Room, 2 Queen Beds

2 Queen • 275 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premier Room, 1 Queen Bed

1 Queen • 274 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed

1 King • 275 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 2 Queen Beds (Pet Friendly)

2 Queen • 275 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

$$$$

Heritage Inn Hotel & Convention Centre Cranbrook

$$$$

7.6

Very good(1,002 Reviews)

Hotel in Cranbrook

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Hot tub or spa

Gym or Fitness Center

Map of Cranbrook

Nearby attractions

Fernie Alpine Resort

49 mi

Fort Steele Heritage Town

14.3 mi

Cranbrook Community Forest

3.2 mi

Mount Fernie Provincial Park

47.6 mi

Available Rooms

Standard Room, 2 Queen Beds

2 Queen • 275 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premier Room, 1 Queen Bed

1 Queen • 274 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed

1 King • 275 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 2 Queen Beds (Pet Friendly)

2 Queen • 275 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

7.6

Very good(1,002 Reviews)

2.0

Nov 2024

Booked one night mid week with my kids as we passed through BC. Booked specifically for the budget, pool & hot tub. Pool was an ice bath and hot tub was broken. "Pool towels" were hand towels. Beds were terribly uncomfortable. Room was non smoking, however smelled like it had been a smoking room for the past 40 years. Bathroom fan rattled so bad we thought it was going to fall out. Road noise from the highway is terrible. Ceiling creaks bad from movement in the rooms above. Breakfast was mediocre at best. Denny's food is probably a better choice for your money. Staff was friendly, but you have to ask the questions. They dont exactly elaborate on the details of the hotel. My advice - go cheaper or go a little more expensive.... just re think this place.

2.0

Oct 2024

Tried to charge us an extra 50 dollars for two adults even though the price was the same on Expedia for 1 or 2 adults. Very strong accents so communication was difficult. The hot tub was not working but they didn’t tell us that until we asked. Shower did not keep an even temperature

5.0

Oct 2024

Excellent for a one night stop on a journey

4.0

Oct 2024

Property needs renovation

5.0

Sep 2024

We have stayed many nights at the Heritage Inn on our way back home from Vancouver Island. The rate for an overnight stay is very economical with a Breakfast included. Our stay was comfortable and quiet. I was a little disappointed there was no shampoo in the washroom. The service in the restaurant, front desk and lounge were great.

3.0

Sep 2024

The water smelled like moldy wet dirt not sure if it's the whole city or just the hotel but was nasty

5.0

Sep 2024

Reasonable price. Downside was our room faced the train tracks and the trains were noisy.

5.0

Sep 2024

Friendly, efficient service from anyone we dealt with. Good value

4.0

Sep 2024

Cleanliness was very good. The breakfast left much to be desired. Pancakes were dry and cool. Bacon was very chrisp. Juice was from crystals and only one kind each morning. When my husband asked for a glass of milk was told it would be $3.75. Cereals were aimed mainly for younger children and bowls were very small. Staff were friendly and made sure our room met all our needs. Pool and hot tub were good.

5.0

Sep 2024

Great service and clean comfortable room.

3.0

Sep 2024

Ver loud air conditioner , had a hard time sleeping, The energy saving function was even worse than having the air conditioner it kept turning on every minute, it was too hot to sleep with it off

5.0

Sep 2024

Very friendly staff and the hotel is very clean. Great place to stay

8.0

Sep 2024

Needs to be updated. Housekeeping was terrible. No Kleenex, 1/2 roll of toilet paper, sink plugged, light burnt in lamp next to bed, one small garbage container for the whole room and rug was not vacuumed. On a positive note breakfast was good and the young fellow at check in was very nice and efficient.

2.0

Aug 2024

Unhelpful staff, dirty rooms and bathrooms. My girlfriend has many allergies and the room looked like it had not been dusted in a month.

8.0

Aug 2024

It is pretty good only Issue I had my room had a wall damage I was worried that I'll be blamed for it but when I told the front desk agent he said its ok he'll just take a note that there was damage there before before I checked in

1.0

Aug 2024

The room was antiquated. No USB outlets. Bathtub chipped. Overcharged (see competitor motels) for pets. Outside traffic caused for sleepless night

4.0

Aug 2024

Outdated and not very clean. Charged a $250 deposit at check in. Not really worth it for a very short stay, we didn't get to enjoy breakfast so that may have improved the stay. Room was dingy feeling, dusty and lot very clean. Sheets were immaculate, but the bed was so very uncomfortable. Plus side- staff was very friendly, helpful and accommodating as much as possible.

6.0

Aug 2024

The included breakfast buffet was simple but very good.

8.0

Aug 2024

Good location but the property seemed tired, seen better days!

6.0

Aug 2024

Rude old lady at the front desk set the tone for our trip. When we arrived she was very sassy about our reservation, doubting first that we had one - not sure if it was because we were a young couple or if she had a bad day, but regardless, that's bad business. Got to our room, did our usual check for bed bugs and such. Our sheets were stained yellow (ew!) so we went back to the desk to inform them and ask for new sheets - she was rude about that too. Not wanting to spoil our trip further, we went to relax at the pool/hot tub/sauna. There are NO saunas on site. The pool room was locked and we had to visit our lovely front desk lady for a key. The pool itself was fine, hot tub was small and had tiles that were broken off from the side sitting at the bottom (I picked one up and removed it as it was sharp). We met a couple who also had complaints about the front desk, and the fact that the entire place is NOT ACCESSIBLE. No elevators. Stairs everywhere - people with disabilities, avoid like the plague. Even the handrails getting into the pool were useless, according to the gentleman. On the more positive side, the beds were comfy, the housekeeping staff were incredible and quick to apologise and help with our sheets request, and the rooms themselves were ok. Free breakfast was good and included helpful staff. Sadly, the lack of professionalism from the front desk lady (who signed our meal tickets ERAM) will not encourage us to ever come back.

6.0

Aug 2024

Price was decent. Rooms are dated. Bathroom needed an update. Breakfast has gone down hill.

3.0

Aug 2024

Front desk staff poorly trained. No customer service skills

4.0

Aug 2024

Everything was amazing except our room faced out back toward a construction site and they started super early and the train was super loud at night. So sleep wasn’t the greatest but the room condition and service was fantastic! And we got free breakfast vouchers that included a full hot breakfast.

6.0

Aug 2024

TV didn't work. Didn't have another room for us, was told we'd get discount on room. That didn't happen

4.0

Aug 2024

The pictures look way better than the actual reality of the hotel. The area felt sketchy. The rooms were very run down. The sheets were clean - but the matresses were disgusting. Would not stay again!

8.0

Aug 2024

Lovely older hotel. Everything looks dated, but beds are nice and staff is friendly. Breakfast was good

8.0

Aug 2024

The staff were excellent!

10.0

Aug 2024

Loved the Legion lounge in the downstairs. A good place to play cards and socialize. Great prices on the beverages. The pool and hot tub seemed to be a little on the cool side, though. Enjoyed the luxury, courtesy bath products.

10.0

Aug 2024

Very clean and breakfast was very good. Loved the pool!

10.0

Aug 2024

Awesome accomodating staff. The breakfast was great.

10.0

Aug 2024

Linens smelled fresh..clean room and public areas. Very friendly staff …excellent breakfast but should offer toast!

10.0

Aug 2024

Convenient location for dinner options

8.0

Aug 2024

Front desk staffing were great. Very friendly and accommodating. Breakfast "buffet " was very basic. 4 hot items and cold cereal. No syrup for pancakes. The servers were literally invisible. Never saw them until the came and asked for the Breakfast coupon, then disappeared again

10.0

Aug 2024

Convenient for traveling through. Outside area not great for dog walking, didn't see a grass area.

8.0

Aug 2024

We were happy with our stay and thought it was good value for money. We really appreciated the hot breakfast and thought the girl working there was excellent.

6.0

Aug 2024

Rooms were clean and bed was comfortable only downer was breakfast 2 out of the 3 days they had cold pancakes no syrup no milk for cereal ran out of sausage’s kept running out of coffee scrambled eggs we’re swimming in water and staff seemed to not care. I can see running out of syrup but 2nd and 3rd day, they could have ran down the street to corner store and got some. Would I recommend this hotel only if you want to sleep not to eat.

10.0

Aug 2024

The property and room were clean, staff friendly and easy to walk to places close by.

1.0

Aug 2024

The first room that we got was horrible dirty. The floor was stained so bad and smelled of smoke and carpet chemicals. The bed was dirty and had sand or something in it with yellow stains where some sat. Had no iron blow dryer or coffee pot. We switched out of that to a little cleaner room. At least the sheets looked clean. The room was never vacuumed and bathroom never cleaned. We had to ask for new towels. The breakfast was very bad. One day they ran out of food. We asked if we could have some cereal or yogurt and they said not on the menu today. So we waited for quite awhile for them to bring out more but too many people were waiting as well. Service counter people were nice and friendly. Oh and they advertised pool but it had a sign closed for maintenance and we asked when it would be working no one could give us an answer. We wanted a hotel with a pool so our kid could swim. It was so dirty anyways I would have never let her in it. The bottom had dirt sitting in it. Pictures on the Internet did the place amazing justice. It might have looked like that 30 years ago. Not sure if hotels.com is responsible for the inaccurate photos and descriptions or if the hotel itself is. Anyways horrible place don't stay here.

6.0

Aug 2024

Housekeeping was not performed daily, had to make a request to have the sheets and towels changed. Buffet breakfast was included, which is a bonus considering the low rates. Overall not terrible but about what I would expect for less than 125$ a night. -Mark S

8.0

Aug 2024

Overall this was a good stay! Internet worked well. Enjoyed the hot tub and even though only two jets were working and circulating. But those two jets had good power. Was a quiet sleep and staff were spot on excellent.

FAQs

How much does this hotel cost compared to others in Cranbrook?

The average price for a rental in Cranbrook is $120 per night. This rental is $3 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Heritage Inn Hotel & Convention Centre Cranbrook. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Heritage Inn Hotel & Convention Centre Cranbrook. Enjoy the water!

Is Heritage Inn Hotel & Convention Centre Cranbrook pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Heritage Inn Hotel & Convention Centre Cranbrook?

We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and hot tub or spa.

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8.0

Very good(125 Reviews)

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1 king bed, 1 sofa bed

Pool · Pets allowed · Kitchen or Kitchenette

Looking to create some memories in Cranbrook? Look no further than our Hotel, Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted. Enjoy top-rated amenities including Air conditioner, Internet / Wifi and Laundry, and more.

$$$$

Heritage Inn Hotel & Convention Centre Cranbrook

Hotel in Cranbrook

Reasons to book

About this hotel

Amenities

Map of Cranbrook

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds

Premier Room, 1 Queen Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Pet Friendly)

Heritage Inn Hotel & Convention Centre Cranbrook

Hotel in Cranbrook

Reasons to book

About this hotel

Amenities

Map of Cranbrook

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds

Premier Room, 1 Queen Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Pet Friendly)

Reviews

FAQs

How much does this hotel cost compared to others in Cranbrook?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Heritage Inn Hotel & Convention Centre Cranbrook pet friendly?

What amenities are available at Heritage Inn Hotel & Convention Centre Cranbrook?

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