Holiday Inn Express Toluca Galerias Metepec, an IHG Hotel
Hotel in Toluca
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more
About this hotel
This modern hotel is located next to Galerías Metepec Shopping Centre, just 3 km from central Toluca. It offers a gym, free parking and spacious rooms with free Wi-Fi and flat-screen cable TV.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Toluca
Available Rooms
2 Queen or 1 King • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 344 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
7.0 / 10.0
Esta limpio y moderno. Me parece caro para lo que ofrecen
Poca disposición para mejorar la experiencia del huesped, muy rigidos en sus politicas y poca amabilidad
8.0 / 10.0
Las instalaciones están limpias, es cómodo y el personal es amable
El desayuno dejó mucho que desear insípido y frío
10.0 / 10.0
Todo está muy bien
1.0 / 10.0
Nada
Al llegar me dieron una habitación que olía muy mal. Solicité cambiarla y me dieron otra. A las 11:30 de la noche el clima dejó de funcionar. Llame a recepción varias veces y nadie me atendió. Tuve que abrir la ventana, lo que ocasionó un excesivo ruido y mucho frío. Al final pasé toda la noche despierto, dormí solo una hora. El desayuno, creo que en una cárcel se come mejor, pero mucho mejor!!!
Al salir hablé con las personas de la recepcion y les pedí que quería hablar con el gerente, me dijeron que no había llegado pero que le dirían que me llamara. Eso no sucedió. Definitivamente muy mal hotel. Entiendo que es un Holiday Inn express pero tampoco lo manejen al nivel de un motel. Viajo mucho y me hospedo en la cadena, pero con esta experiencia, creo que voy a buscar otras opciones.
4.0 / 10.0
No respetan la reserva y culpan a Booking. Me dieron la peor habitación, casi escondida, sin luz. Una porquería. El recepcionista necesita urgente un curso de Servicio al Cliente.
10.0 / 10.0
El hotel se ve nuevo, está súper limpio, las instalaciones muy cómodas, me encantó la televisión enorme y que tiene calefacción, el desayuno rico y todo estuvo de 10.
Además me encanta viajar con mi mascota y ahí todos fuimos bien recibidos.
10.0 / 10.0
El personal es amable y me ayudo con reservas que no estaban planificadas.
La limpieza estaba muy bien, solo el edredón se encontraba manchado. Me costo conseguir los folios de comprobación y cuando llamas al numero de teléfono no contestan nunca
9.0 / 10.0
Clean and very well located
Extra cost for 2 hour early check out without other benefits
8.0 / 10.0
Breakfast very poor. Staff try to help but they do not have enough food
Breakfast
7.0 / 10.0
location
there is a bar or something new next to the hotel at the shopping mall/plaza and the music was terribly loud. We were on the third floor and couldn’t sleep til after 3:30 am when the place closed.
We will not be staying there any more.
Plus the only answer from the staff was that they were fully booked.
In reference, to my reservation, we book and paid in advance. When we hot there there was no room available so we couldn’t check in.
While we were at the event we had gone to, we received a call saying that if we didn’t show up before 10 pm they would give our room to someone else due to their high occupancy. This is RIDICULOUS; I had already paid for it on the app. I had gone there at 1 pm and could check in.
Terrible atention. It got resolved only if we arrived before midnight.
NEVER will I recommend this hotel again. it’s sad cause this is the 6 time my family and friends have stayed there. Breakfast was another fiasco. we got there at 9:30 cause it closed at 10:30 and it was full of people, mo tables and the platters were empty. they never got refilled. couldn’t even find a coffee mug.
9.0 / 10.0
Excellent location, comfortable amenities
the included breakfast wasn’t good… many food options but not a great taste.
8.0 / 10.0
reception service and bell boy service was excellent.
The food wasnt good, the staff at the restaurant si not friendly, they just take care about the employeers and the área was dirty ALL time, i was eating with a lil giró 1 y and 6 months, nobody take care about us,
10.0 / 10.0
the location
the smell
7.0 / 10.0
Location is nice and the staff was very kind.
Unfortunately cleanliness is very low in the bathroom, the restaurant and in general there were lots of spots that were dirty including the cups to have coffee during breakfast.
10.0 / 10.0
Great Staff at all hours of the day and night. Professional and friendly.
Was a bit cold outside when we arrived. In the 5 degree celsius.
8.0 / 10.0
It's a modern hotel
Rooms were HOT. A/C wasn't working. There were NO towels when we checked into.our room but the cleaning lady down the hallway immediately supplied us with some when I asked her.
7.0 / 10.0
A dog was barking in the room next to ours until midnight. we called the reception a couple of times, but they couldnt do anything. They didnt offer us a different room.
10.0 / 10.0
Price vs Quality - PERFECT!
7.0 / 10.0
Staff members were very friendly.
It’s located right by a nightclub, so it’s noisy at night
10.0 / 10.0
Everything!
9.0 / 10.0
clean
staff nice but lacks training
10.0 / 10.0
I let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast. I loved it!
No small refrigerator. But that was a d
small thing..
FAQs
How much does this hotel cost compared to others in Toluca?
The average price for a rental in Toluca is $92 per night. This rental is $23 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express Toluca Galerias Metepec, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Toluca Galerias Metepec, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Express Toluca Galerias Metepec, an IHG Hotel?
We found 10 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, parking, and laundry.
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