SureStay Plus Hotel by Best Western Lehigh Valley
3.6
Good(1,004 Reviews)Hotel in Bethlehem, PA
3-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Hotel with free breakfast, in the vicinity of Lehigh University
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
SureStay Plus Hotel by Best Western Lehigh Valley offers 192 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
SureStay Plus Hotel by Best Western Lehigh Valley offers 192 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Garden
Map of Bethlehem, PA
Available Rooms
Standard Room, 2 Double Beds, Non Smoking, Microwave
2 Double
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
1 King
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Standard Room, 2 Double Beds, Accessible, Non Smoking
2 Double
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Sofabed)
1 King
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
3.6
Good(1,004 Reviews)3.6
One of the back doors wasn’t locked. Opened without keycard. The carpet was really gross, like there had been a massive spill that hadn’t been cleaned. Just a mustiness in the air of the hallways. Room was clean. Pillows were lumpy. Definitely NOT WORTH THE CHARGE!!!
3.6
It was an amazing stay I had. Comfortable bed great hot showers very roomy. I wish they weren't closing their doors I was treated like it was home. I will miss the staff and food.
3.6
Extremely dirty and not maintained or cleaned. There were bugs and the lock on the door didn’t work.
3.6
I had a wonderful experience. When I come back in May this place will be at top of my list. Breakfast was very good, nice way to start the day. My room was made up every day. I only negative I have is I forgot my beer n iced tea in the fridge. My fault.
3.6
It is so much better then the place in New Jersey
3.6
This was the worst hotel I have ever stayed at. I can get past dated decor, but the room was dirty and service poor.
First, the room only had two pillows and two sets of towels. We called the front desk first for additional pillows and then for the towels. However, the "fresh" pillows were without pillowcases and both were dirty and stained. When we called for pillowcases, we were treated as though we were requesting something above and beyond.
The bathroom was filthy. The shower was covered in mold and mildew and there were small drain flies in both the bathroom sink and the sink just outside.
The complimentary breakfast was just plain sad. Cereal, but no milk. Packaged oatmeal and tea bags, but no hot water. Omlettes were an egg folded around a piece of American Cheese product. And warm yogurt tubs in a bowl on the counter.
We paid extra for a room with a refrigerator. We should have paid a little more for a hotel down the road. This place is disgusting and should be shut down.
3.6
This is the dirtiest Hotel that I have been to in my almost 10 years with hotels.com
3.6
The hotel is run down. Full stop. Its entrances are filthy. Bathtub/shower was so filthy we didn’t even shower there. Mattress was old and sunk into the middle. There were broken spots on bathroom door. No night table on one side of bed.
3.6
Checked in at 4pm. They put us on the second floor in the back. We drug our suitcases up the stairs, only to find the keycards they gave us didnt work. Walked back down to the front for new keys, realizing as we looked around that the carpets in the corridors were filthy! Certainly didn't give me confidence that a room was going to be clean. However once we got into the room it was fine.
3.6
The cleanliness of the hotel was horrible. We were moved from one room to another due to what appeared as if the sheets were not changed. Hair and what looked like pieces of a dead bug still on the top sheet. The floor was filthy, bathroom tub had terrible mold and when you stood in the tub for a shower, I wasn’t sure if I was going to get sea sick due to the water that seemed to lay in between the the tub layers. I am assuming some kind of a liner was under neath the tub due to it leaking.
I realize at $150 for a night I should have slept in my car.
Part of my enjoyment when I travel is the comfort of the hotel, I will think differently about the hotel that I pick moving forward.
This hotel needs to be completely re done.
I would NOT recommend.
I was going to take a picture of the shower but it was to disgusting to look at.
3.6
What you would expect for a budget hotel
3.6
Dated property with unclean rooms. Would not stay here again.
3.6
Did not like that they close the door goin to the parking that’s was the only thing I want so I don’t have to go in the hallway. They need to make a make over to this hotel so old and stinks
3.6
Check in was somewhat slow though the lady was nice. The room smelled like smoke. There were dead bugs in the corner. There was old food and drinks in the refrigerator. There were hairs on the bed spread and the toilet seat. There were cracks and dirt on the bathroom floor. The bathtub faucet was a constant unstoppable stream. My daughter's socks were filthy after running around in them for an hour. The bed sheets had hair in them that wasn't mine or my daughter's. The bed wasn't uncomfortable though the claim that it was a queen sized bed is untrue. Also, there were only three pillows - two of which were half sized; something I'd never seen before. The breakfast wasn't bad and the young man who seemed to be taking care of things seemed to be constantly replacing/replenishing one thing or another. Overall, I was extremely disappointed in the room. I'll certainly think twice about ever staying at a Best Western again.
3.6
Good location
3.6
It was nice quiet and calm
3.6
Check-in was easy and fast. The hotel was quiet which I appreciated.
3.6
Hotel needs a good cleaning. The hallways are filthy and carpet stinks. Looks like they didn't sweep the halls. The runs not as bad. But they need some loving care to them. Ceiling in bathroom had a water leak at one time and looks to be falling in. Bathroom door was broke. But the start in the run was fine id sleep there again if I needed too. Breakfast was not good. Wish I didn't force it done and just ate somewhere else.
3.6
Had to get a refund messy dirt everywhere in the hallways , when I walked in the room the beds were flipped and there was a terrible odor. Ended up going Nextdoor to Hampton in worth the extra 50 bucks.
3.6
Not great
3.6
we had an awesome stay
3.6
No shower curtain in my room. Only 2 sets of towels (booking for 3). Empty kleenex box. In functional tv remote. Free Breakfast, empty coffee containers, no refills. Very old and not maintained well facility. Totally thumbs down all the way.
3.6
Great stay
3.6
The room was large and clean enough, and the location decent, but a few things were off. One of the bedside lights worked only when the overhead light was on, which was baffling. The fire alarm went off accidentally, but I had to go to the front desk to find out what was going on -- a nearby employee said he would but never returned. I'm not sure what would have happened had there been a real fire. The phone in the room didn't work. The card reader on the entrance door nearest our room stopped working. Any one of these wouldn't have been a big deal, but all of them were quite annoying.
3.6
my complaint was no elevator
3.6
My room was not cleaned during my entire stay . The hotel was sold out all weekend so I understand.
3.6
First of all, the staff arethieves the front desk lied to me and told me I can get my refund for the last 2 days.I did not stay so they must have sold my room and put the money in their pocket. And told me all I had to do was verify with expedia And then they told Expedia. I used my whole 4 days which was alive because I left on the 2nd day. So if they want to steal my money that's fine but I don't recommend this dirty filthy hotel to anyone. It's more of a motel.👎👎👎👎👎🖕
3.6
Sheets smell very bad, my door lock was loose and wasn’t reading the card key. The pool water was very dirty, found several hairs and dead bugs.
3.6
This hotel smells bad, the bedding had stains there was molds
3.6
I booked a pool side and didn't get a pool side room. The ice bucket had corn flakes inside of it, we called to ask for a new one and we're told there were no more. The room phone didn't work at all so we could use it to call the desk. The TV remote was broken. The sheets were dirty. The bathtube had a big rust spot in it. The lamp shade was hanging off. Only one room key worked. The key swipes to get in the building barely worked. The pool chairs were falling apart. We had to call to get the wifi password as it wasn't on any of the papers we got or in the room. When I checked out I brought up my concerns and disappointments and was told they couldnt do anything about it that I had to contact hotels.com
3.6
The lobby, restaurant and bar were inviting and well-maintained (the AC was not working in the lobby); however, the room was rundown. They have replaced the carpet with laminate flooring. I had to have the floor cleaned the day I arrived because it was sticky. There was mold in the shower and visible behind the toilet. There weren’t many electrical sockets, and those that were accessible wouldn’t hold a plug, so I had to prop them up in order for them to stay in the sockets. The hotel only attends to the room if the guest is staying 4 or more days, so I had to ask for coffee packets each day, and I had to switch out my towels daily bc I needed to wash my feet any time I spent time in the room (sticky floor). The instruction handout that I was given at checkin had been copied over so many times that it was difficult to read.
3.6
The breakfast offerings were excellent. Desk staff was very helpful. The room I had did not have a bathroom fan, or radio/alarm clock.
3.6
There was no elevator. My husband had to carry stroller up the stairs.
3.6
This has been the best property we have stayed in the PA area. Cris at the restaurant was amazing as well as the rest of the staff in special a young spanish dark hair girl in the housekeeping crew who went out of her way to help us always. Super great experience at this hotel will come back with the family
3.6
This hotel was excellent the staff was great our room was great & the breakfast was delicious. The pool was great too i will definitely be back
3.6
Other than the hot breakfast - everything about this hotel is terrible. Dirty - smelly - rude front desk staff - and too many truckers.
3.6
Shame on Expedia for even having this hotel on their website. I did reach out to Expedia before I did this review. They did rectify my situation. When I try to rectify with the hotel, they said oh you booked thru Expedia, you have to speak with them. We checked out a day before we were scheduled to because it was so bad.
First of all, they charged my card (not pending or on hold) before we even checked in! We were there for 2 days and saw maybe 4 people. Feels so creepy and abandoned 😞
*Shower curtain ripped
*Burn holes on the sheets/covers
*Only two plugs work
*The bed sinks BADD (our poor backs smh)
*No elevator therefore you have to walk at least 5 min to your room with your luggage
*Looks NOTHING like the pictures on line
*We were supposed to have a couch or love seat however there was nothing but an open space and a chair
*the resturant was supposed to open at 5 but never opened well not the days we were there.
*for it to be a non smoking hotel, it smelled like smoke in the lobby. BOTTOM LINE..DONT WASTE YOUR TIME AND MONEY BOOKING HERE!!
Shame on Expedia for even having this hotel on their website. I did reach out to Expedia before I did this review. They did rectify my situation. When I try to rectify with the hotel, they said oh you booked thru Expedia, you have to speak with them. We checked out a day before we were scheduled to because it was so bad.
First of all, they charged my card (not pending or on hold) before we even checked in! We were there for
3.6
Hotel is very dingy. Outdated. Dirty. Bugs in the room. I mean BUGS. Dead and alive crickets. Rolly Pollies. Spiders. ANTS. BIG BLACK ANTS. Hallways never cleaned. Room was dirty. All the rooms must have had outside doors at one point and the rooms were closed off. Dead bugs all over the room. Outdoor pool needed a good cleaning. No towels and when asked for towels they said staff would bring them around 6:00 pm. This was 1:00pm. Pool was cloudy with big chunks of hair floating. Only positive was the AC in the room was awesome.
3.6
This was great to stay for one night, with a pet which are hard t o find. Staff wonderful, breakfast wonderful, room clean just a bit outdated/ but updated as well. We had some issues but told staff so they can improve the next stay.
3.6
Place is outdated, room not thoroughly clean, hallways smell like cigarettes, no cameras in the hotel for safety, front desk lady doesn’t offer much assistance and we were locked out of our room for over an hour due to key lock not working but I will say that the maintenance guy was very helpful. Overall, will definitely not be returning.
FAQs
How much does this hotel cost compared to others in Bethlehem?
The average price for a rental in Bethlehem is $208 per night. This rental is $39 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Lehigh Valley. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Lehigh Valley. Enjoy the water!
Is SureStay Plus Hotel by Best Western Lehigh Valley pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at SureStay Plus Hotel by Best Western Lehigh Valley?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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