Extended Stay America Suites Cleveland Great Northern Mall
3.2
Average(576 Reviews)Hotel in Westlake, OH
Reasons to book
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
Suburban hotel with free breakfast and a 24-hour front desk
Coffee/tea in a common area, conference space, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite.
Housekeeping is available on request.
Extended Stay America Suites Cleveland Great Northern Mall offers 92 accommodations with coffee/tea makers and irons/ironing boards. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.
Coffee/tea in a common area, conference space, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite.
Housekeeping is available on request.
Extended Stay America Suites Cleveland Great Northern Mall offers 92 accommodations with coffee/tea makers and irons/ironing boards. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Westlake, OH
Available Rooms
Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
1 Queen • 1 Sofa
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Studio, 1 Queen Bed, Non Smoking
1 Queen
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Deluxe Studio, Multiple Beds, Non Smoking
2 Queen • 1 Sofa
Sleeps 6
+
You'll be directed to Expedia.com for availability & pricing
Studio, 2 Queen Beds, Non Smoking
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
3.2
Average(576 Reviews)3.2
BED BUGS, WHEN I TRIED TO CALL TO DISCUSS WITH ,MANAGEMEMNT FRONT DESK NEVER ANSWERED.
3.2
Place was horrible, full of bums and drug addicts. Dirty and full of mold. Walked in our room turned around and cancelled reservation.
3.2
Not the worst stay, but not the best either. Have stayed at extended stays previously which had set my expectations of the brand. This location in North Olmsted left me feeling like it was the communities housing for displaced resident.
Will definitely choose a different brand hotel in the future.
3.2
You get what you pay for
3.2
Horrible customer service, should probably replace the manager with a person who actually has manners. Not one good experience at this location. Lots of drug deals done on the property, along with fighting and arguing in the hallways, all hours of the night. Definitely not returning.
3.2
It was not good. Stayed two nights. That was too long. Complimentary breakfast was awful. Coffee was in drinkable. Will never stay at sn Extended Stay America again!!
3.2
Cold shower
3.2
Good enough. Not fancy but serviceable. Needs better maintenance.
3.2
The gentleman that did the check in process was extremely professional and kind. Having a kitchen in room is such a convenience while travelling, Beds were comfortable and Linens were very clean but given the age of everything else it was obvious that it would be difficult for any cleaners to properly clean and sanitize the rooms. Overall the building, fixtures, and furniture are tired and in need of maintenance or complete renovation.
3.2
The pictures are not with the hotel looks like, however they were just bought and under new management the last time I bought a room from them, so hopefully it got better!
3.2
The room was very spacious, but the carpeting base is falling down from the wall in some areas. Carpeting looks old & dirty. Teh bed was surprisingly comfortable.
3.2
Spacious room with kitchen.
3.2
Rook was a great size but was not thoroughly cleaned. Top of fridge had dead gnats or small lil bugs, sofa bed mattress was filthy. The concierge was nice about it and came up to clean it and put sheets while we were out. They were as accommodating as they could be. The hotel has a lot of potential. Overall, I wouldn’t stay there again unless there were no other option.
3.2
Like the room
3.2
Nick at the front desk was very helpful and nice i would recommend this hotel it's clean friendly convenient.
3.2
I stayed one night only to sleep so it was pleasant
3.2
Sketchy people all around the hotel smoking and just hanging around. The walls were painfully thin and we were awake all night because the person above us was literally walking around all night. The beds felt like plastic toddler mattresses. The bathroom must have had a long standing leak because it felt like the floor was going to give when you walked on it. Water never got hot, only luke warm. The key to the room worked sometimes and not others. No dishes, silverware or anything you would need to use the kitchen. As far as hotel stays, this was one of the worst.
3.2
So they don’t let leave the review I want so no I would not recommend this hotel. I was not able to check in and they would not refund my money.
3.2
The lady at the front desk was great. Answered all my questions and very understanding when i had an issue.
3.2
Very nice staff and walking distance from everything you’ll need!
3.2
The hotel had a strong smell of dirtiness, the room didn’t have the AC on and it smelled of musk and being closed for too long. There was also a random sock on one of the beds.
3.2
The hallway and room smell curry or something weird.
3.2
Very nice hotel i like the service and staff very good service
3.2
Area was very run down. They booked me a room, but waited until I arrived to tell me that they are overbooked with no available room for me
3.2
Filthy stove and not a single piece of glassware, kitchenware, silverware, or cookware. Not good for an extended stay hotel that has a stove and full size refrigerator. The entire interior looked very run-down.The room smelled musty. And the free breakfast they advertise? What a joke. A tiny pre-packaged muffin or a granola bar.
3.2
signed in the room was broken , couldn’t sleep on it .
They do not clean the room at all , if you want it clean you need to pay for it .
I asked for an extra pillow , and they said there are no extra pillow.
The room had a terrible smell
3.2
Very unkempt with food on the walls, stained carpets and an overall low cleanliness feel to it.
3.2
The fire alarm went off twice in the middle of the night 557am and another time after
3.2
Everything was great as usual.
3.2
All the furniture in the room was broken. Toilet and stove was so dirty. Don’t book this hotel. Staff is very rude and never tries to help for any issues.
3.2
Melissa at the front desk was great.
We only had one cup and had to get more from the front desk. The radio didn’t have any batteries so was useless. And the toilet needed to be cleaned better.
3.2
The room had a horrible musty smell that made all of our luggage and clothes smell like it. We bought and sprayed Febreeze just to be able to sleep. We also had a leaky air conditioner unit that made the carpeting wet, which we reported to the staff, who gave us a towel to put on the floor near it. Guests were hanging out in the parking lot in the late evening, which made us uncomfortable. Not staying there again.
3.2
The room was supposed to be a Non-smoking room but it smelled like old cigarettes. The fold away was horrible. The breakfast was lousy. Not what we were expecting.
3.2
Room had a strong funny smell to it. Unpleasant.
3.2
This was nothing like other extended stays I have been to, the property is a bit beat, the room was supposed to have a sofabed, the one it had was broken and missing a mattress, mo cleaning went through, was supposed to have breakfast included but we never used it as it wasn’t clearly located or designated so we never bothered with it.
3.2
Definitely a no-thrills stay, with bare grab-‘n-go “breakfast” choices, but VERY CLEAN, nice staff and CAN’T BEAT THE PRICE!
3.2
Melissa at the front desk was great
3.2
So I checked in and was promptly told I couldnt park in the handicapped spot I was in because he assumed I didnt have one (I do). Making assumptions like that is pretty rude. Being 2024, I have NEVER stayed in a room that didnt have a coffee pot..well I did here. Everythi g is painted a dark beige so it was gloomy everywhere. There was NEVER anyone at the desk. Considering this was an extened stay hotel, it had no comfort at all. Glad I was there only 1 night.
3.2
The room was outdated and sub standard. This hotel needs an overhaul!!!
3.2
Rooms were really bad state. Carpet was sticky. We got a room where bed had a socks. Really bad hote to stay
FAQs
How much does this hotel cost compared to others in Westlake?
The average price for a rental in Westlake is $152 per night. This rental is $57 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Extended Stay America Suites Cleveland Great Northern Mall. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites Cleveland Great Northern Mall pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Suites Cleveland Great Northern Mall?
We found 6 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, parking, and laundry.
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