Hotel Emporio Acapulco
4.0
Good(1,139 Reviews)Hotel in Acapulco
3-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Hotel with private beach, full-service spa
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Acapulco
Available Rooms
Superior Queen with ocean view
1 Queen • 355 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Suite Privilege Club King Ocean View
1 King • 382 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Superior Double Ocean View
2 Double • 355 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Suite Privilege Club Doble Ocean View
2 Double
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Superior King Ocean View
1 King
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.0
Good(1,139 Reviews)4.0
Todo ok
4.0
Beds smelled disgusting, like musty.
The beds had ZERO support. As soon as my kids would lay ( 4 & 7) the mattress would sink.
The AC was terrible! I called in to get it fixed, and I was told it would work. Never did. I would never stay here for the amount of money they charge. Avoid avoid avoid at all cost.
4.0
Fridge
4.0
The A/C in the room didn't work. The first they sent the maintenance guy 4 times, and it didn't work, the next day no A/C at all. They said the A/C wasn't working at all. The view was amazing, the front desk, the restaurant, the pool area people, they were all friendly and fast service.
4.0
AC did not work. We got moved 2 times to different rooms and all AC did not work. At the balcony the reals were loose. Scary to lean on it.
4.0
Too crowded, elevator didn’t work,, valet parking needs more personnel, other than that, is a good hotel in an excelente location.
4.0
better AC, and more dinning options
4.0
Great place to stay overall!
4.0
No like
4.0
Toley problems eir condition bad
4.0
Beautiful
4.0
They charge you for everything. Too much money
4.0
It’s well kept and everyone was so nice! The surrounding areas are still under development but this one is ready. Definitely will be returning
4.0
I understand the city went through a CAT 5 Hurricane in November 2023.
The only issue to address is the A/C.
Tourists will not be confortable with an average temperature of 78 degrees. You must push the issue until you get a room with proper working A/C.
Having said that, you MUST keep doors, sliding doors and curtains closed CORRECTLY at all times for your A/C to reach proper temperature (71° to 73°), if you do your part; your room will cool down properly.
SERVICE is great!!!
Food at the hotel is amazing.
Property and amenities are good.
Enjoy your vacation!!!
4.0
Everything was good except. The air conditioning not very good.
4.0
Cool
4.0
Everything was great
4.0
The staffing was very friendly and helpful
4.0
Very nice
4.0
Amazing property! Definitely staying here every time we go to Acapulco!!!
4.0
AC didn’t work… rooms needs update
4.0
Parking no golf
4.0
Great shape for just a few months after the hurricane. Beach front is beautiful, price was reasonable. Elevators were not working well and staff was a little slow but friendly
4.0
Definitely a good place, I would book it again, my family enjoyed
4.0
Everything was ok
4.0
We enjoyed our stay even though the property is still under renovation due to hurricane. Room was clean and bed was very comfortable. The beach view from our room balcony was beautiful.
4.0
Only complaint was very loud music all day til 11 at nite. Was a great place to stay tho
4.0
Bad customer service in the front desk. I called to report that A/C doesn't work. They send maintenance to fixed but not. I went to the front desk and they give me bad attitude. I heard they said it's a Expedia. Again they send another to fix the A/C the maintenance person don't not fixed. Around 2am I went Again to front desk and heard they said it's Expedia. They tried to send Again maintenance I told them to change me to another room. Look like they don't wants to give different rooms.
4.0
Good vacation
4.0
Very clean and staff was always willing to help.
4.0
The amenities were great. The hotel recovered well after Hurricane Otis. There is more work to be done, but they are doing a great job. I enjoyed the private infinity pool area. It was quiet for adults. We drank, had food, read our books, and laughed a lot. I highly recommend this infinity pool area. The buffet breakfast was well done.
Overall a great 2 nights and 2 days stay.
4.0
Great experience and a great staff.
4.0
Its a good hotel the food delicious they have a good customer service
4.0
10 out of 14 days there was NO HOT Water . They did have a hurricane in November however the reopened the 15th of December .
The sad thing is you were not informed at check- in and led to believe by staff , whom were either missed informed or misled , that it was a very temporary condition due to a boiler malfunction.
Pool restrooms had no toilet seats and most sinks were inoperable.
Been a guest here 40 plus times since 1980 .
This is unsatisfactory to say the least
4.0
Staff were amazing
4.0
The place is beautiful with beach and activities,the staff are nice but it a little noisy due to its close to the street.
4.0
Good customer service
4.0
Everything was great except the AC it didn’t work luckily it was not very hot. Reported it but It didn’t get fixed.
4.0
Very expensive! They would not let us park our vehicle at the property!
4.0
Room nice clean but thee reception service not so good
FAQs
How much does this hotel cost compared to others in Acapulco?
The average price for a rental in Acapulco is $166 per night. This rental is $39 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Emporio Acapulco. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Emporio Acapulco. Enjoy the water!
Is Hotel Emporio Acapulco pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Emporio Acapulco?
We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.
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