Palazzo Firenze by Baglioni Hotels & Resorts

Rainfall showerhead, free toiletries, hair dryer, bathrobes

Minibar, in-room safe, individually decorated, individually furnished

Suite (Florentine Suite) | Living area | Smart TV, pay movies

Grand Room (Deluxe) | Minibar, in-room safe, individually decorated, individually furnished

4.6 / 5.0

Outstanding(208 Ratings)

Hotel in Florence

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsAir conditioner, Internet / Wifi, Laundry and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury Florence hotel connected to a rail/subway station, steps from Historic Centre of Florence
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. WiFi in public areas is free. Additionally, valet parking, 24-hour room service, and a business center are onsite.
Palazzo Firenze by Baglioni Hotels & Resorts offers 24 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary newspapers. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Laundry

Map of Florence

Nearby attractions

Piazza del Duomo, San Gimignano

38 mi

Museum of Opera of Saint Maria of Fiore

0.5 mi

Bargello National Museum

0.3 mi

Oak of the Witches

50.4 mi

Available Rooms

Suite (Da Verrazzano Suite)

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Royal Suite (Santa Croce)

2 King

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Suite (De Pepi Suite)

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Suite (Florentine Suite)

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Junior Suite

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

Palazzo Firenze by Baglioni Hotels & Resorts

$$$$

4.6 / 5.0

Outstanding(208 Ratings)

Hotel in Florence

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsAir conditioner, Internet / Wifi, Laundry and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Laundry

Map of Florence

Nearby attractions

Piazza del Duomo, San Gimignano

38 mi

Museum of Opera of Saint Maria of Fiore

0.5 mi

Bargello National Museum

0.3 mi

Oak of the Witches

50.4 mi

Available Rooms

Suite (Da Verrazzano Suite)

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Royal Suite (Santa Croce)

2 King

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Suite (De Pepi Suite)

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Suite (Florentine Suite)

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Junior Suite

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

4.6 / 5.0

Outstanding(208 Ratings)

1.5 / 5.0

Sep 2024

One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.

5.0 / 5.0

Sep 2024

All the staff were excellent. Everyone went out of there way to ensure the visit was perfect !

5.0 / 5.0

Aug 2024

This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!

5.0 / 5.0

Jul 2024

Amazing

5.0 / 5.0

Jul 2024

Spacious suites and super nice staff. Definitely would stay again if I come back.

5.0 / 5.0

Jun 2024

Phenomenal staff. Great place and very quiet and peaceful. Beautiful!

5.0 / 5.0

May 2024

The property is beautiful. The beds are very comfortable and the staff is wonderful!

5.0 / 5.0

Mar 2024

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

5.0 / 5.0

Nov 2023

There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.

1.5 / 5.0

Sep 2023

Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.

5.0 / 5.0

Sep 2023

Great property and great staff!

0.5 / 5.0

Jul 2023

Lady at checkin lied to us that the AC in the room was being serviced and would be fixed in a few hours. A few hours later it was not fixed and we threw found out from other guests that the AC had been broken a day ago and would not be fixed even on that day. They put a fan in the room and expected us to stay in the summer with a fan. FYI - this experience for a so called 5 star hotel priced at 700 euros a night. We fought and left the hotel and checked into a real 5 start hotel that didn’t lie and had air conditioning.

5.0 / 5.0

Jun 2023

Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.

5.0 / 5.0

May 2023

Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.

5.0 / 5.0

Apr 2023

Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful

5.0 / 5.0

Oct 2022

The place was very good

5.0 / 5.0

Oct 2022

This is a wonderful property with an even better staff.

5.0 / 5.0

Aug 2022

This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.

4.0 / 5.0

Jul 2022

Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail

4.0 / 5.0

Jul 2022

All staff were amazing especially Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.

5.0 / 5.0

Jun 2022

Beautiful quiet hotel with 24 rooms. Well located but at the edge of the Florence tourist craziness. Excellent service. Delicious breakfast. Try the mushrooms with the eggs!

4.0 / 5.0

May 2022

Great staff and big spacious rooms

5.0 / 5.0

Apr 2022

I loved everything about this hotel and the staff. It is a classy comfortable stay and the location was excellent. We never had to take a taxi for everything was in walking distance. It made our experience in Florence even more magical.

2.5 / 5.0

Nov 2021

We loved our view from our third-floor room over the rooftops to Santa Croce church, we loved the music room, lovely to linger there. Had a great breakfast. Beautiful style to the hotel. Every staff member completely professional. Great location short walking distance to everything in Florence. Great home base

2.5 / 5.0

Nov 2021

Its delightful location and lovely staff Did not like the unaffiliated restaurant at your entrance. Dreadful service It was otherwise a delightful stay

2.5 / 5.0

Nov 2021

Outstanding hotel Excellent service A jump back to the renaissance hospitality

2.5 / 5.0

Jul 2021

I was thoroughly impressed by the Baglioni Relais Santa Croce. Our room was beautiful, the hotel is historic but full of modern conveniences, and the concierge service cannot be beat. The location also provides a perfect home base for touring the city and is close to some of the best dining in the city. I look forward to returning.

2.5 / 5.0

Sep 2020

Hotel is very Nice. Restaurant shall be tried. Staff is very good

2.5 / 5.0

Feb 2020

Appreciate the artful decoration and furnished lounges and restaurant areas. Modern facilities in bedroom. Only one blemish was the inadequate water pressure for showers.

2.5 / 5.0

Feb 2020

We had dinner there...excelent service, food not bad, yet the price it was WAY OVERPRICE!We stop having any extras there! The water in the room was SUPER EXPENSIVE, ABUSSIVE!

2.5 / 5.0

Jan 2020

This place is an actual palace. The Music Room is officially one of my favorite places on earth. The guest rooms are spacious and well-equipped and the service is excellent. Would love to go back.

2.5 / 5.0

Oct 2019

Wonderful property, very friendly and helpful staff..

2.5 / 5.0

Oct 2019

This was a beautiful hotel with impeccable service. I would highly recommend it. Our room was on the small side and not a great view. But, if we wanted to pay an additional 120 euros a night we could have had a jr suite. If you want a little more space, I’d recommend to pay the additional.

2.0 / 5.0

Sep 2019

Good value stay in a historical building. Service was very good and the only 3 Michelin Star restaurant in florence is in this hotel. Amazing decor overall. Only complaints are that the room is quite small while the bathroom is about the size of the room. Also, maybe it is due to the age of the building, but the room feels abit dated.

2.5 / 5.0

Jul 2019

This was one of four properties we stayed at during our trip to Italy and one of two in Florence. This property and staff far exceeded our expectations. The service was warm, welcoming and the suggestions of the reception staff made our trip far more enjoyable. We initially stayed at the Westin Excelsior in Florence and we would definitely stay at the Baglioni Santa Croce again over the Westin. Anna, Anne Lisa, Dorina and Matteo deserve recognition for their superior service. Our hotel room was large and the bathroom was spacious. It is difficult to travel and be cramped with small counter space to dress, but the entire room (jr suite) was very comfortable. The location was not as close to the Rialto Bridge, but it allowed us to experience a less touristy part of Florence. The area around the hotel had many nice local restaurants, with a Michelin 3-star on the property, too. My husband and I thoroughly enjoyed our stay and will definitely return.

2.5 / 5.0

May 2019

We had a perfect experience from check in to check out at Relais Santa Croce. The level of service from all staff exceeded our expectations, from front desk to the bar and restaurant. We will definitely be returning to Relais Santa Croce on our next trip to Florence

2.5 / 5.0

Apr 2019

Fantastic location (we could walk to all major sightseeing spots), and the staff went out of their way to help us in many different ways! We came as a group of friends for a half marathon and they accommodated our request for two single beds instead of doubles. Views from some rooms was better than others; buffet breakfast was overpriced so we didn’t do it. Loved our visit to Florence!

2.5 / 5.0

Oct 2018

Excellent location - walkable to everything. Classic old building that’s been nicely and elegantly renovated.

2.0 / 5.0

Apr 2018

Charming, helpful staff. My 'Junior Suite' was less of a suite than the one booked for my mother, but with spectacular views nonetheless. More of a large room really, but my mother loved hers. Dinner in Dinner in the Guelfi & Ghibellini (we were the only two) was sensationally good at the first and main course stage, with desert a frankly crashing disappointment. We suspect the chef had gone home after our main course, as a supposed Raspberry Soufflé turned out to be a 'unique to Santa Croce', stodgy pudding accompanied by an overly-complex explanation from an embarrassed Maître d'. Anyway, 1st World problems. The hotel is beautiful, and ideally located.

1.5 / 5.0

Sep 2017

This was the best hotel we ever stayed in. The staff was SO welcoming and went way beyond to help us. Very classy hotel and staff!!!!

FAQs

How much does this hotel cost compared to others in Florence?

The average price for a rental in Florence is $145 per night. This rental is $445 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Palazzo Firenze by Baglioni Hotels & Resorts. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Palazzo Firenze by Baglioni Hotels & Resorts pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Palazzo Firenze by Baglioni Hotels & Resorts?

We found 3 amenities for this rental. This includes air conditioner, internet / wifi, and laundry.

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Palazzo Firenze by Baglioni Hotels & Resorts

Hotel in Florence

Reasons to book

About this hotel

Amenities

Map of Florence

Nearby attractions

Available Rooms

Suite (Da Verrazzano Suite)

Royal Suite (Santa Croce)

Suite (De Pepi Suite)

Suite (Florentine Suite)

Junior Suite

Palazzo Firenze by Baglioni Hotels & Resorts

Hotel in Florence

Reasons to book

About this hotel

Amenities

Map of Florence

Nearby attractions

Available Rooms

Suite (Da Verrazzano Suite)

Royal Suite (Santa Croce)

Suite (De Pepi Suite)

Suite (Florentine Suite)

Junior Suite

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Florence?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Palazzo Firenze by Baglioni Hotels & Resorts pet friendly?

What amenities are available at Palazzo Firenze by Baglioni Hotels & Resorts?

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