Friendly helpful staff lovely room accommodation very good food availability Only suggestion is a handle by the side of the bath to help getting in and out of shower and safe any slipping for older people

Really nice staff and handy for a wedding (5 mins walk). Beds are comfy and despite being beside the M6 and in a roadside room, I slept well. Bathroom was in need of refurbishment.

Bathroom floor and woodwork around the sink were needing replaced or repaired. Walls on bathroom were stained with condensate runs. The noise from fans and the adjacent M74 made sleeping difficult.

Hotel for weddings, which is fine. My issue was that the breakfast was cold despite just being brought out - cold fried eggs... In addition the tables were not cleared after guests and you ended up doing it yourself - clearly short staffed...

We were at a family wedding and the stay was great. The bathrooms need a bit updating but overall it was a great stay. It was raining on the morning of the wedding but umbrellas were available. The staff were very attentive so overall a great stay

Nice hotel, had a lovely meal in the restaurant. Room was nice but needed some attention to detail. Fire in the room wasn't working or i couldn't find the switch! Door to the hotel corridor slammed on the second floor, so heard it every time someone used it. Some damping on the frame would solve the problem.

Room was cold, hotel was cold, bathroom was dirty. Wall near towel radiator was filthy with dirty watwr marks all down it. Not worth the money for value. Food was ok and staff were friendly. Its basically had a facelift on the front but is still in the 80s inside with ni working lift either.

Excellent service - only slight down side was that the bathroom facility needed a face lift, a little tired.

Great hotel, if I was looking for something to mention possibly breakfast starting a little earlier would be a huge bonus for me. Regards

All aways good nothing to complain about brilliant

Great stay, lovely atmosphere, lovely food

Stayed at one of their cottages which was really nice and spacious.

Great, friendly, welcoming staff.

Checked in, friendly staff, but the bedroom had a really terrible smell. The hotel was fully booked, so the staff arranged for us to have a room at the sister hotel round the corner, which was excellent. Cannot fault the service, very good.

An old favourite, which sadly is starting to feel tired.

Room did not have a working TV - asked to switch and we were accommodated. Restaurant, although largely empty, was not available for dinner as kitchen resources were dedicated to a wedding function elsewhere on the property. Hotel staff did help us book dinner at a sister hotel. Some lights in our room did not work. Overall, we expected much better for the price charged.

Excellent hotel. Friendly staff

comfortable stay

Reception helpful. Rooms big and very clean. Other staff very helpful too.

Friendly staff lovely food

Fantastic location,, Brand new hotel, Everyrhing is anazing about this place ☆☆☆☆☆

There was a mix up with the room when we arrived. We ended up walking in on a room that was already occupied. We got moved to another room but the key fobs didn’t work. We eventually got it sorted out. I’ve got to say apart from the embarrassment and slight annoyance the staff at the reception were very apologetic and gave us a round of free drinks for the trouble which was a very nice gesture. The outside of the building looks great but I thought the rooms were very tired looking and there were multiple stains on the carpet and the bathroom was very shabby. I thought it was very over priced for the experience.

Food was excellent. Room was good other than Sealant around the bath was not great . Over all it was a good overnight stay in a nice hotel .

ATTENDED FAMILY WEDDING , ROOMS CLEAN,STAFF GREAT .. LOVELY VENUE

We had no cleaners apparently due to COVID to clean the rooms, the lift didn’t work for our two night stay (not good for my 87!year old father to get up/downtwo flights of stairs), there is no lighting in the rooms - all bulbs too low wattage so you can’t see to get ready and the boiler kept going out so very cold at times.

Modern decor, helpful staff, rooms are very big, bed was comfy. We where staying for a wedding but it’s a great base to stay and sight see.

Room very dated, bathroom smelt of stale urine, food was ok. Drinks extremely over priced, £12 for one glass of Prosecco!! Staff are rude and majority of the time nowhere to be seen.

First stay at hotel, welcoming attentive knowledgeable staff. Nicely appointed room which was spotlessly clean. Evening meal in brassiere was superb and reasonably priced. Excellent stay & will certainly use again.

Staff and food excellent. However cleanliness needs too be addressed in the public places.

Was in room 31 never got a sleep as the motorway was right out side traffic all night went for breakfast it was all dryed up and cold would not book in again

The hotel is comfortable with good sized rooms. Staff were helpful and efficient.

Food was amazing although the room we had was very noisy due to it backing on to motorwa and all the aircon units were outside the window