Old hotel but nice just in center of town, breakfast okay, dinner not so good

Great property and great staff.

During my stay an incident occurred that was at no fault of the hotel, but they were incredible in handling. Jose went above and beyond to make sure my stay was going well and checked in with me multiple times after the incident. I felt very cared for and was truly touched at the effort from the staff to ensure I was okay. Because I don’t speak Spanish it can be hard for me to communicate when visiting Latin America, but Jose was always available to translate for me to other staff. This was my second stay at Los Portales and I will definitely be back!

Hotel itself is top notch. Neighborhood is typical of neighborhoods all around Piura. A bit run down, not a good place to stroll about before sunrise or after sunst

Hotel portage personnel are in dire need of better training. They need to KNOW that all luggage - with built in wheels - have two handles. One to LIFT the luggage - often used by airport ticket agent to insert the destination tags - and the other to TRANSPORT the luggage to its respective room. More often then not, porters take a short cut and used the Transport handles to LIFT the luggage causing unnecessary damage to the handle. I have seen the porter at your hotel lift my heavy luggage with the wrong handle at least twice! Additionally, ALL twin or double rooms should include TWO Towels per person: One large bath and one smaller one. We were given only the Large bath towel and, in our case, when we checked in, we were only given ONE towel! Given how nippy the weather was, closing the indoor dining room for a conference forced all of us to have breakfast out in the open area early in the morning. Your clients should have priority over corporate interest. In short, better training and more quality control should do the job. Otherwise , our stay was nice.

Staff members are very friendly and willing to help you

Beautiful hotel, with friendly and helpful staff members

Beautiful hotel and an incredibly welcoming staff. Highly recommend !