The curtains were old and falling apart. I had to use the blanket at end of bed to use.

Nice having a buffet for supper and breakfast. Not much else in the area so we didn’t have to worry about food. It was clean and staff were friendly. Not fancy or modern but we’d stay there again.

We really enjoyed thge stay

4 of us had an amazing 6 days and ate every night at the hotel. The food was excellent and the service and friendliness of all the staff was exceptional. It was as if we were staying with family. Thank you all for making our stay so enjoyable we will be back. Thank you

Our Room was lovely it had everything that we needed in it all Staff were very friendly polite and helpful compliments to the Chef the Food is excellent and a great choice this Hotel is a great base for Glencoe Glenfinan and Fort William this is our fourth time at this Hotel and we will be back again Elaine and David from Erskine Renfrewshire

Bed had been slept in so we had to go complain. Eventually given another room

Our stay met our needs. The room was comfortable and spacious.

Rooms are fine, food and bar are good, and staff are good.

Great

A pleasant surprise. We had a comfortable renovated room, the pizza was excellent and the huge huge lounge with free ping pong and pool and other games was an unexpected treat. One comment for ownership and management - your staff is remarkably good - please reward them adequately for their hard work. Without them you would not have such a nice hotel.

the Muthu Ben Doran might have been an excellent hotel, but it isn't today. The staff is nice and does it's best, but hotel and the rooms show signs of wear all over. Ignoring the small bed (even for us as a married couple it was too small) the stay was ok, since we only spend the nights there. The integrated restaurant is ok and the bar seemee nice.

Hotel is located in a great place to explore Loch Lomond, Glencoe and Ben Nevis area. However the hotel itself is way past it's prime and in great need of renovations and touch ups of general areas and rooms.

Staff were very friendly. Rooms were newly decorated but communal areas need updating. The fountain in the lobby sprays water on the floor making it a slip hazard and the lifts weren't working. There is a closed down hotel next door (the old MGM Royal) this was a bit off putting. But overall a pleasant stay. Top marks to the staff.

Nice place...good location. Doors and locks are old.

Very comfortable and clean

Lovely location. Staff worked hard.

I liked the general ambience, it had an understated and stylish Scottish feel.

The Hotel was excellent great location to visit Rannoch Moor Glencoe FortWilliam and Loch Katrine. Our Room was lovely and had everything that we needed in it all Staff go above and beyond for you they are very friendly and welcoming towards you the foid is excellent compliments to the Chef we have been to this Hotel four times and we love it we will be back again soon

Breakfast was cold and poor, had to move room (ie to not nice room) but this was not a problem for staff however on check out had to point out bare wires on electric towel radiator (due to broken cover) Had fish and chips in the evening would highly recommend

A large hotel in a beautiful scenic location. The public areas of this Hotel are well apointed and give a good impression. Nice seating and conservatories to the lobby and front. The service is exceptionally good. Staff helpful friendly and make you feel like a valued guest. What lets it down is the tiredness of old poor decor fixture and fittings in the room we had. Cracked sink ill fitting windows wind blows through and broken furniture. The hospitality tray excellent and bed room and bathroom clean and comfortable. Some rooms looked to have newer modern decor. If that can be raised for all it would make it much better

Very short stay late check in and early depart hotel and staff really helpful

Great hotel free room upgrade thrown in

First of all the Non Refundable Rule should be carefully looked at. We checked in and went to our room but first there was only one lift working and there was a bus load of tourists (Totally entitled to enjoy their holiday). The room had a large line of dust from behind the tv and all along the back of the unit. We were told not to open the window because of Midges. We booked a double bed room but had two single beds and when going to check out after being there for only half an hour there was staff moving beds and bases into rooms with no carpets and the strong smell of paint and the tourists were told that that was their rooms. We are definitely not snobs but we have stayed in all types of accommodation and this has to be the worst experience of looking to enjoy the four nights we booked

An amazing stay, beautiful room comfy beds, food was amazing too. Staff were first class

Breakfast really good. Arrived just before 10pm and could get nothing to eat :(. Maybe offer snacks at the bar for late arrivals..?

Exceeded expectations - surrounding area incredible

Cobwebs on the curtains, mould on bathroom ceiling, toilet didn’t flush so had to keep filling the cistern manually with water and mattress was very old and uncomfortable. Didn’t enjoy the stay at all. The room hadn’t been decorated since the 1980’s.

I have booked for double bed but they provided me two double beds. and toilet was leaking continuously. I need refund.

Very good stay. Staff was nice and helpful. Breakfast was good. Hotel is nice, but a bit tired. Lovely and convenient location. Affordable rate for the area.

Excellent customer service! Our room was modern, clean, comfortable and well equipped. Service at breakfast was excellent (thanks Neena). Plenty of parking. Nice surroundings.

A nice place to stay. Getting a bit dated, but still OK. Very good breakfast buffet. Staff are friendly and helpful.

Pros - room was good, was allowed to take my bike into the room, location is excellent. Cons - no food at 8pm.