Pictures did not match property, very unsafe location

Don’t believe in the website photos it’s not what they said… I got way different room. I booked for a suite 😁 they gave me a single room. Otherwise it was clean and the staff very nice and friendly ♥️

Illegal activity on premises. Not family friendly. Prostitution going around while drug transactions going on. Floors were not swept or mopped. Gun shots happened outside my room. Tried to get in contact with front desk no one answered.

Check-in was quick, easy, & pleasant. The room was fine, but did not feel inviting. There was still a smell of stale cigarettes despite the attempt to mask it, and the mattress pad had a cigarette burn- all despite the room being plainly marked non- smoking. I would chalk most of that up to rude guests more than anything the staff had done. The outside was the main complaint. Grounds were littered with random items, and even very late at night, people were loitering in cars or outside rooms. Again, not to be negative to staff.

The place was filthy…the smell of the room was a mixture of stale smoke and body odor. We didn’t read the reviews before booking (shame on us) but all of the bad reviews are a true statement. This was a non-refundable booking so we attempted to stay after the front desk assured me there were no bugs of any type… (not true). Before we brought our stuff in the room, we went and bought shower shoes, disinfectant wipes, and Lysol spray. I took a cleaning wipe to the floor and was disgusted at the filth that was coming up. Same thing with the walls, there was dirty hand prints all over them. The first night we slept with the lights on (with good reason) but the second night turned them off.. what a mistake… that’s when the roaches came out in the bathroom…we packed up and left and didn’t stay for the remaining nights. There are people that live in this motel and the shady people that hang out in the parking lot… this place knows it’s a dump and that’s why they say it’s non-refundable. Hotels.com needs to remove this place as an option so no one else gets fooled. All of our things we brought into that disgusting room now has that smell attached to them.

I was there for 30 min and then we checked out the room was a mess! The bathroom towels where dirty air conditioner didn’t work and it said it was a non smoking room when it reeked of cigarette smell. Staff didn’t even offer me onother room nor somewhat of a refund never going there again

The room smelled so horrible, like smoke. There were crack heads hanging around all over the hotel. NOT SAFE FOR A FAMILY TO STAY !!!

This hotel was a dump. Bathroom counter held together with masking tape. Huge hole in the wall behind the door. Chairs were covered in Tears and stains. Floors were dirty. Bathtub was dirty. Shower curtain had huge tears in it. No soap, not even a bar soap to wash hands in the bathroom. Broken TV. Some lights didn’t work. Could tell that some rooms were in the process of being upgraded but ours obviously wasn’t one of them. People were having parties in adjacent rooms, very noisy as walls are paper thin. Curtains are sheer so there was not much privacy or sunlight/streetlight blackout. Walls were filthy as well.

Didn’t even stay. We arrived with 3 kids and when getting into the room there were cockroaches in the room. Found a few more in the bathtub and on the walls in the bathroom. Totally grossed us out and we left the property

My light was off

This is the worst place to stay. I booked a family suite when I got to check, they told me they didn't have it. They offered me another rooms but they were very dirty and destroyed. I told them that I didn't want those and they never gave me my money back. It is a fraud. What they do is not true what they offer online.

DONT STAY HERE unless you like ROACHES!! Or if you like random stranger and kids coming into your room with different room keys. There is no official staff but random strangers and kids yes kids that have access to your rooms. Roaches coming through the walls and into your bed at night. I tried to get my money back so I could leave but we couldn’t. So again STAY AWAY FROM THIS PLACE!!

The place smelled really bad. The room was horrendous. There was dirty marks all over the door and curtains. People lived at this hotel. The microwave in the room was sitting on a random table. It was pretty much disgusting!!! The front office didn’t even ask me for an ID or a credit card. I just said my name and she handed me a key. The only upside to it was that it was right across the street from knotts which is what we wanted. Overall it was a zero

No blankets, n the back window had no curtains, the condition of the room otherwise was fair.

Roaches everywhere we left in the middle of the night due to them. Still trying to get my money back.

The property was disgusting: furniture not assembled, dirty towel out front, cracked and opened windows, trash/clothes out the back window. Sheets only for bedding, cockroaches and other bugs, chipped and dirty bathtub, and a dirty lipstick shower curtain.

It appears a crack house.. a lot of people comming in to the rooms at all the time.. trash, dirty sheets, will never stay here again.

Not a safe place for family as well health.

It is a basic room with little amenities. We couldn't turn on the A/C without going to the office. There was no phone in the room to even contract the office. There was no TV remote, but the clerk mentioned that the service was down as of that morning. There was mold on the ceiling in the bathroom & I didn't dare look in the shower. The room looks like it might have recently been painted, but poorly, as there were spots where the paint was not applied evenly. While we tried to sleep, the A/C unit would frequently make a buzzing noise.

Non-smoking room smelled of smoke when we arrived. Left some bathroom items on the bathroom sink and the maid threw them out. There was yelling and loud talking until early in the morning. Seemed like most of the “guests” actually were living there. I would not recommend this place at all.

Horrible experience. Room was dirty with flies flying around and with dead flies on the floor, bed sheets we’re stained, the tv didn’t have working channels, no customer support and management wasn’t available to resquest cleaner bed sheets. Left after a few hours. This place is run by unprofessional people. I wish I could request my money back. Once again horrible experience and will never stay there again.

This place was ridiculous. Did not seem like a hotel more like a refugee camp. Left within five minutes lost my money due to no refunds by Expedia. Not their fault but they should remove this from Their listings.

No cover on bed, the floor was dirty with trash, dirt and spills. the towels had been used. it smelled like someone had smoked in the room, filthy!!! filthy!!!I I left did not stay.

This property is truly terrible. Please remove deceptive pictures from Expedia website, it is not at all what the hotel looks like. Truly disappointed. We left 10 minutes after checking in.

Dirty and had roaches. Foot traffic all night didnt feel safe.left on second day to another hotel. I will never come back.

Location to theme park is great. The safety of the location is not great. Beware, this is a Roach infested location. I didn’t leave because I got into the room about 1am from the theme park with kids. I got up and left as soon as the sun came out.

My friend and I arrived and immediately noticed the room looked nothing like the photos. The room was filthy, walls had paint missing, bed linen was ripped, it smelt of old cigarettes and the curtains didn’t offer any privacy. Groups of young people were sitting in the car park where one offered disrespectful comments about me. When we returned from Knotts, the group was playing loud music with others coming and going- blatant criminal activity that management did nothing about. We decided we had to leave as the walls were paper thin and we honestly felt unsafe. As we were leaving, men with dogs were bashing on doors. Honestly couldn’t rate this any lower. Nothing was comfortable about this awful place.

Nothing to like...it was filthy and unsanitary-feeling :(

I had to cancel my reservation. I did so in person. The night manager was very helpful and went the extra mile to make sure that everything was handled correctly with Expedia, the company I used to make the reservation. I will book a room there in the future because of the good work done by Mark.

This place is not clean, is not good to bring my family.

This was a very dissapointing experience. Not at all like they advertise thmselves online. There was rodents running around on the exterior, no phones in the rooms, Non smoking rooms smelled like smoke and pillows were very old looking. Floors were dirty as well and doors did not have deadbolts. The people that were renting rooms were clearly up to no good. One lady walked out of a room dressed as like prostitute. Another man had three mororcycle parked outside of his room and a pitbull with him. We had another family member in another room and they said they heard a man screaming and banging on the door next to their room. We felt unsafe in this kind of enviornment and would not reccommend this place for any family.

Checked in around 9pm the office employee way not friendly and didn't say much. He took almost 10 minutes to find my room reservation. Which is weird since I only saw about 20 actual rooms. The room was not as described online. Decor had graffiti on it. Blinds to main room were cheap and didn't fully cover the window. A\C unit didn't seem to work, no cold air. Other than that good location and good price. Loved that there was extra room for my whole family to fit. Wish more hotels had that.