Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers

Krazy King Non Refundable (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access) | Bathroom | Shower, free toiletries, hair dryer, towels

Shower, free toiletries, hair dryer, towels

3.8 / 5.0

Good(1,258 Ratings)

Hotel in Cancun

3-Star Hotel

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a nearby private beach, a short walk to Plaza Las Americas
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Gym or Fitness Center

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

40.6 mi

La Gran Rueda Cancún

7.4 mi

Available Rooms

Standard Room, 1 King Bed (Free Beach Club Access)

1 King • 431 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 2 Double Beds (Free Beach Club Access)

2 Double • 431 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Krazy Non Refundable (Free Beach Club Access)

2 Double • 376 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Altitude Room (Free Beach Club Access)

1 King • 420 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 Bedroom (Free Beach Club Access)

1 King • 1076 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

$$$$

Krystal Urban Cancun & Beach Club

$$$$

3.8 / 5.0

Good(1,258 Ratings)

Hotel in Cancun

3-Star Hotel

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Gym or Fitness Center

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

40.6 mi

La Gran Rueda Cancún

7.4 mi

Available Rooms

Standard Room, 1 King Bed (Free Beach Club Access)

1 King • 431 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 2 Double Beds (Free Beach Club Access)

2 Double • 431 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Krazy Non Refundable (Free Beach Club Access)

2 Double • 376 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Altitude Room (Free Beach Club Access)

1 King • 420 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 Bedroom (Free Beach Club Access)

1 King • 1076 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

3.8 / 5.0

Good(1,258 Ratings)

2.0 / 5.0

Nov 2024

Good sized room with the basic amenities. Great view from the balcony. Swimming pool was a good size and lounge furniture was comfortable. Breakfast selections were tasty.

2.0 / 5.0

Oct 2024

Krystal Urban is a very nice, well-located hotel. It is very clean and well maintained. Beds are super comfortable. Pool is super large. The only things seriously lacking are a mini-fridge and different style coffee machine instead of just expresso. Also, there is no ice machine. You have to ask for ice. Staff is very friendly.

1.0 / 5.0

Aug 2024

We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website. We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there. Here are the reasons why we left and needed a refund: -Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping. -We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.) -There was a big stain right above us on the bed that looked really gross. (See photos) -There were small stains on the bed sheets and the towels also were not clean. (See photos) -We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo) -the curtains were see throug

3.0 / 5.0

Aug 2024

4.0 / 5.0

Aug 2024

Too long to check in. The room smelled

1.0 / 5.0

Aug 2024

I would not recommend. This is terrible and rude staff ,careless management. So you go another place . Better and safer if tiu care about you loved ones and yourself.i did not feel its famous cancun . Its was sad depressive and poor.

5.0 / 5.0

Aug 2024

5.0 / 5.0

Aug 2024

5.0 / 5.0

Aug 2024

2.0 / 5.0

Jul 2024

Bed sheets stink and dirty. I had to asked to be removed and replaced

4.0 / 5.0

Jul 2024

Was ok.

4.0 / 5.0

Jul 2024

When I checked in, the lady at the reception was in a bad mood and received me badly.

5.0 / 5.0

Jul 2024

We stayed over a hurricane. The staff was absolutely amazing!!!!!!!!!!!! Cannot give them enough credit for how amazing they were! Kept us safe and stayed to serve food as well.

3.0 / 5.0

Jul 2024

No fridge or microwave in rooms. Simple amenities that every hotel in US offers. AC good, breakfast was the best. Coffee shop downstairs with not many options, when dinner was available, a la carte and many options. Parking was paid extra and a hassle to come and go. Have to scan room key every time to go up elevator. Extra annoying. Bell men/door man were kind and helpful. ( Miguel was great ).

5.0 / 5.0

Jul 2024

Excellent services

5.0 / 5.0

Jun 2024

Everything was fine and great location

2.0 / 5.0

Jun 2024

Nothing is good

5.0 / 5.0

Jun 2024

Everything was great

3.0 / 5.0

Jun 2024

There’s no early check in available and the room wasn’t ready by the check in time. There is only one restaurant available in the hotel. The hotel room was okay. A key card is required in the elevator for security and safety reasons which was good. The location is convenient with a mall, restaurants and stores within walking distance but a bit far from the hotel zone and the strip so you’ll need to take the taxi. The cleaning is also not completed in a timely manner. I got back at my hotel after 6pm and the room was still not cleaned. It seems like there isn’t enough staff to clean up.

4.0 / 5.0

Jun 2024

Too lengthy to order drinks.

1.0 / 5.0

Jun 2024

Check in was great! My flight was cancelled by the airline the Wednesday I was supposed to go.., so the hotel charged me for the first night anyway due to no fault of my own. The first two days I did not have hot water. The first three days i did not have a working toilet. I made multiple trips to talk to people and I would get a supervisor who would say. We will get someone to fix that and then I will check on it personally. Obviously, that never happened. I felt like I should have been offered a discount due to paying for a suite but not having the basic things I should have had. I also do not think it is fair that I was charged for the first night when the airlines cancelled by flight.

3.0 / 5.0

Jun 2024

Outdated smelly and the pictures from in person are so different. Bathroom and beds okay for a short stay since our flights cancelled.

1.0 / 5.0

Jun 2024

I recently stayed at the Krystal Hotel in Cancun and had an extremely disappointing experience. I checked into room 919 on a Friday. After dropping off my belongings, I went out to explore the beautiful Cancun beaches. However, upon returning to my room later that night, I was shocked to find a pair of someone else's contact lenses on the bedside table. The entire table and parts of the washroom were messy and unclean. By this time, it was 11:30 PM, and with an excursion to Chichen Itza scheduled for 6:30 AM the next day, I decided to sleep and address the issue with the reception in the morning. Before leaving for the excursion, I placed a "Do Not Disturb" sign on the door as I do not feel comfortable with room service entering when I'm not present. Upon my return, I informed the reception about the cleanliness issues in my room. Instead of an apology or immediate solution, they blamed me for not reporting the issue sooner. I requested them to clean the room and possibly provide a discount on a restaurant meal as a gesture of goodwill. Instead, they offered to change my room, but since I had already unpacked and it was too much work to move for just one more night, I declined. The management then sent a security guard to take pictures of the mess, and only after we insisted, did he clean it up. Additionally, the reception informed me that the cleaners had supposedly checked and marked the room as clean in their report, which was alarming as the "Do Not Disturb" was there

5.0 / 5.0

Jun 2024

All around 5 star

2.0 / 5.0

Jun 2024

The hotel 1 floor was stinky, the shower bad conditions and the employees in the restaurant area was very rude , never o come back there

3.0 / 5.0

May 2024

I really liked the location.

4.0 / 5.0

May 2024

We had problems with our key all the time. The room didnt have enough power outlets.

3.0 / 5.0

May 2024

Solo trip, my first experience. What I really loved was the day access to the Krystal Beach Resort where you will receive all inclusive amenities for the day. The shuttle will pick you up and bring you back. The hotel smelled awful, the view was horrible, the restaurant and pool was ehhh …. Not in a convenient location if you want the night life. More so downtown and 3 star shipping strip. But overall I made it great! I wasn’t even in the room long just to sleep and back out.

2.0 / 5.0

May 2024

The bathroom was incredibly dirty. The food at the restaurant was of very poor quality and not very tasty.

1.0 / 5.0

May 2024

Desk Attendant ignored us during our check in. Two attendants were helping two seperate parties. There was a third desk which no one was working at. We got in line behind the people who were being helped. After waiting 5-10 minutes , a man walks up to the desk without an attendant. The people we Were behind complete their transaction and we step up to the desk. At which point the desk attendant went over to the man who just walked up and starts helping him and tells us the line is now on the other desk. This was incredibly rude and unwelcoming. We will not be returning to this resort. Uli (i think his name was) was professional and pleasant to deal.

1.0 / 5.0

May 2024

The hotel doesn’t seem to be in the best of shape. It was pretty dirty inside and the room safe did not work. When we requested the staff to send someone to check out the safe they never showed up. To top that off, the WiFi password mysteriously stopped working on the last day of our stay. WiFi was still up and visible but we couldn’t login with the password anymore.. this is something they should have communicated to us. Overall it just seems like a hotel in decline. Wouldn’t recommend.

3.0 / 5.0

May 2024

The best thing about this hotel is the pool and the people that work there .

5.0 / 5.0

May 2024

Genial

3.0 / 5.0

May 2024

I asked for a refrigerator for my room, but was told that it isn’t available..

2.0 / 5.0

May 2024

Great deal, great place.

4.0 / 5.0

May 2024

I liked the vip beach access and the employees were helpful and respectful

5.0 / 5.0

May 2024

Clean and safe

1.0 / 5.0

Apr 2024

Front desk people very rude, A/C no working, had wait for repair people to come in. The place isn't as clean as it was last year. managers don't care and wont listen to guests.

1.0 / 5.0

Apr 2024

The food at the restaurant was cold and very underwhelming for the restaurant not to be busy the wait staff wasn’t very attentive, the food came out cold….. then the lights went not sure why …. So the room became instantly a hot box the staff didn’t have any idea of when the lights would be back on there was no hot water since the lights went out i guess. I was on what they considered as the 4th floor but in order to check out i had to walk down 6 flights of stairs with my bags on a scale from 1-5 on cleanliness would rate it a 3. Overall stay i don’t think i would go back!!!!

1.0 / 5.0

Apr 2024

Stay away from this hotel

FAQs

How much does this hotel cost compared to others in Cancun?

The average price for a rental in Cancun is $174 per night. This rental is $46 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Krystal Urban Cancun & Beach Club. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Krystal Urban Cancun & Beach Club. Enjoy the water!

Is Krystal Urban Cancun & Beach Club pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Krystal Urban Cancun & Beach Club?

We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and tv.

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Krystal Urban Cancun & Beach Club

Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Standard Room, 1 King Bed (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Altitude Room (Free Beach Club Access)

Junior Suite, 1 Bedroom (Free Beach Club Access)

Krystal Urban Cancun & Beach Club

Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Standard Room, 1 King Bed (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Altitude Room (Free Beach Club Access)

Junior Suite, 1 Bedroom (Free Beach Club Access)

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Cancun?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Krystal Urban Cancun & Beach Club pet friendly?

What amenities are available at Krystal Urban Cancun & Beach Club?

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