The hotel is nice and well located. The main feature, the reason why I booked it, and in fact the picture on my reservation is the rooftop pool that was closed for maintenance. I would not have stayed there if I knew about. Staff was no helpful and just told me Expedia knew about the maintenance. Overall, staff (excluding the nice people working at the restaurant) was a major problem. I was barely greated cordially, I was not acknowledge as gold member or offered any perks for being one. I was neither offer any compensation for the pool closure. Quite frankly, I do not see the point of being a good member.

Well located and friendly staff. Breakfast is really nice too

I had a great stay at Laguna Praia. For me, during the hotter months, a good AC and good shower really help the experience. Laguna had both. Friendly staff, great breakfast, and laundry service (extra fee) were extra nice. Two things to consider - bed is on the firmer side (I slept fine) and you’re steps away from beach walk so there can be some people noise at night (which was fine for me). Overall, wonderful stay in JP at Laguna.

Breakfast and staff were wonderful. Room was poor. No chair to sit in. Bathroom was miniscule and in need of upgrading.. Good water pressure and lots of hot water.

Our recent stay in this property was terrible from the start. We arrived shortly after midnight due to a flight cancellation. We were not made aware of the fact that a failed water pump on the property caused a loss of water service to the entire hotel (one of several water interruptions during our stay). To be clear, this was not an interruption in water service by the city. This was the result of a pump failure in the hotel. Upon arriving to our room after a long travel day, someone uses the bathroom only to find out that the toilet doesn’t flush and the fan in the bathroom is broken. The toilet tanks are not accessible so what is there remains until water is restored. The room photos do a masterful job of overselling outdated, worn furniture, uncomfortable beds and linens, etc. The pool pump is barely functional at best resulting in cloudy grey water filled with floating chunks of presumably sand and dirt. We scheduled a meeting with the manager to discuss our dissatisfaction. The manager arrived 45 minutes late, shrugged his shoulders, and said “sorry for the inconvenience, there is nothing we can do.” That day, we returned to our room after touring the area all day to get ready for dinner, and again - no water. That said, the hotel is in a great location and the restaurant staff was very friendly and helpful. For those who are familiar, think of this property as a Motel 6 in a great beach location. If you have that in mind when you arrive, you’ll be satisfied.

Great location for tourists. Older hotel, but in okay condition. Very friendly staff, good breakfast. No Wifi issues.

Excelente hotel, atendimento hospitaleiro, me sinto em casa hospedado lá!

We stayed for 4 nights in a large, corner room with a king size bed an a a wrap-around balcony. The breakfast buffet met our expectations and we especially liked the freshly squeezed orange juice, abundance of fresh fruit and the delicious omelettes. From the lunch menu, we loved the Peixe Paraibana for 2 for RS 85. The hotel is new and spotless. All the staff was very polite and attentive. Can't wait to return.