I was on a breiement trip of part to of the death of my grandmother and not o ly fif they deny me the doscount but lack empathy to say my condolences as well as thought I would had saw the sign about parking that I had no idea about due to grief and fatigue. Im told a lie that they cant double discounts and I have had a refund posted to my credit card bybthe hotel due to issues more then once booking with hotels .com. As well as charging $5 of the $15 for parking too. I wont be ever returning to that location nor that arra of my home 😕 toen state.

I booked this room and put in special instructions that I would have a late check-in after working a double shift and a 4 hour drive; around 2AM. When I arrived, I was notified that they did not have my room nor were there any rooms available. They sent me to their sister hotel about 10 minutes away and gave me accommodations there instead. I was traveling with two other men in the room that I originally had book had two kings and a pull out. The room I was given had one king and couch. Needless to say a short night of sleep was not a great night of sleep either. It took approximately one hour to have the accommodations shifted from one hotel to the next, making a long day even longer. I also sent the hotel an email notifying them that I would have a late check in. I never heard got response from my email. It appears that management had dropped the ball in this one because there were not even any notes about my late check-in for the desk clerk working. I will say that the two ladies at the different hotels were very kind and worked as efficiently as possible to take care of this situation and make our stay as pleasant as possible. I see the problem with management not notifying their employees of late check-in. This has happened to me twice in five years and unfortunately, both were at Hyatt Brand hotels. I most likely will not book with them in the future. Extremely disappointing!

Amazing stay

Had a small issue with the TV in the bedroom acting up because of a previous power outage due to Tropical Storm Debbie. I reported the issue. The TV in the Living Room worked fine. Everything else was fantastic. Room was large and clean and well maintained. I would absolutely stay here again. Staff was friendly and helpful.

Parking is costly there was no complementary water in the room breakfast was excellent

Parking fee (hotel into the forest) noisy due to washing devices!!

Nice property in a nice wooded area. Very close to groceries and restaurants. Rooms are large and spacious. Staff is very attentive and pleasant.

The room was nice. There was no hand soap in the bathroom. There was also a $17 parking fee which I’ve never encountered before at a hotel in the suburbs.