Alec's Hotel
Hotel in Apia
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Set in Apia, Upolu region, Alec's Hotel is located 2.8 km from Palolo Deep Beach. This 3-star hotel offers a concierge service. There is a year-round outdoor pool and guests can make use of free WiFi and free private parking.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Family friendly
Map of Apia
Available Rooms
1 Queen • 215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 269 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
2 Queen • 538 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
1 Sofa • 645 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
1 Double • 1 Double • 1 Sofa
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews
1.5
Nice staff - I feel sorry for them because they want to please.
Very poor facilities and expensive. No hot water. Bathroom fittings falling off. Room very small. Breakfast quite average.
5.0
It was central to everything we needed.
N/a
2.0
Location
No one at reception when checked in early morning
5.0
From the time we arrived and departed; everyone was so friendly. The reception staff were so professional; friendly and warm welcome.
The location was fantastic; staff was fantastic; quality of the hotel Waa fantastic; hotel affordable.
Air conditioning spot on; bathroom facilities fantastic.
The True Samoan Experience; the Faa Samoa
Needs a lift please. Please invest in a lift. Saw legs coming up and down the flight of stairs
4.0
Pool
Fehlender Mülleimer
2.5
La literie est cnfortable et le quartier est calme
La propreté de l établissement reste à revoir
5.0
I had an enjoyable and comfortable stay. The location was very central and walking distance to the main hospital.
Nil
2.0
The staff. They were lovely!! Just felt their cleaners had let them down
Bathroom facility was a huge let down. My family and I had booked 5 rooms here and all rooms had issues. ALL rooms the bathroom was shockingly disgusting! One room worse than the rest! One room the sheets were not changed as there were fresh stains (one being someones period stain!) on each bed! (4 beds in total) Another room had HUGE bed bugs and ants in the sheets once the sheet was pulled all the way back! Two rooms the fridge wasnt working once turned and our fridge stunk like it had never been cleaned! Its a shame as they front desk staff were awesome!! The cleaners definitley let the hotel down. We were supposed to stay 3 nights, 2 our of 5 rooms left that same day, the rest of us checked out the following day
2.5
Rooms matched the description on booking.com. Very spacious and good for families with children. Clean.
1.5
Place was situated at a Convenient place, close to town and restaurants around
Staff had limited knowledge of English
4.0
Friendly staff and security guard, took my bags to my room upstairs and then to get someting to eat quite late at night after a long day of travel delays :)
Thank you
Im not sure this is a good or bad thing but the air-conditioning was way too good and i did not have a remote to adjust it in the room.
I did have two beds in my rooms so i just to the bedding from the extra bed when i was cold in the night.
3.5
Integrity of the staff
The room wasn't ready when we arrived in the evening.
2.5
Loved the aircon and location was good. The staff were very helpful and we appreciated that.
At first when we booked, we were told a certain amount for the room, even though the room we booked was with own bathroom. Instead we were told we had to use a shared bathroom. Also was told the pool wasnt been used, hasnt been available for sometime. However online booking.com is showed pool was open.
Also when we got there the rooms werent clean so staff member apologised and we took our money and left.
HOWEVER later that night we needed the room and I thought no doubt it would of been cleaned and avaliable by now. it was almost 11pm. I was so grateful for who ever took my phone call and advised me that there would be someone there to help us when we got there. Which she did and also put our aircon on for us so it was nice and cool.
In the end the pool was open the next day so that was good. We also returned a couple days later to stay again at the hotel as that was good for availability. The only thing on that stay was when the dishes were dirty so we didnt use the cup or spoon. Other then that staff were great and helpful. Our bed on the second visit, was broken and the staff were on to it straight away and swapped the bed out. Very thankful
4.5
Staff were friendly and helpful and always went above and beyond. Except for random animals in community, facility itself was quiet and calm and relaxing. Loved the place. Will definitely be back
Nothing I didn't like. Quite idyllic really
2.0
-Great location, close to restaurants, supermarket and ATM
-Some of the staff were great
-'Hostel vibe'
-Nice outdoor area, which also includes a pool
-Safe area and safe hotel spaces
-Breakfast included
-Functional rooms
-No room service at all. I had to try to fit my own trash into the general trash on the second floor and kitchen that were always full or almost full. I stayed for almost a week and would have benefited from at least one visit by the room service during this time (I expected daily room service upon booking the room).
-Room and especially the bathroom wasn't overly clean.
-No soap provided (shampoo, conditioner and body lotion was provided however).
-Poor service from reception. I asked for help to book a taxi one of the days. I was told they would book one, then the staff disappeared, and I was waiting 20+ minutes without getting any communication before realising a taxi was never booked. At that point I just gave up and flagged down a taxi of the street instead. I didn't bother asking for any help after that.
-I complained by email and never got a response.
-I would have given a better review if this place was cheaper but for 120USD/night I expect a lot more than what I got.
-I was first charge the wrong amount and was charged twice.
-Hotel should invest in its staff and prioritise service delivery.
-The receipt and invoice system is not good. The final receipt which I got in USD should include the WST conversion. I got a receipt in USD and have two payments in WST, but no conversion documented anywhere.
2.5
Staff were pleasant and accommodating. Basic family room with a shared bathroom. We stayed for 1 night, and it's a place you don't want to stay longer than 2 nights if you have children.
FYI - Alec's hotel is also a medical centre, so you will notice people waiting at the reception area.
5.0
The aircon was amazing and the staff were super friendly and helpful
N/A
1.5
Customer service and location were the only highlights
The room/s we got did not match the pictures on Booking.com - room 10 smelled like somebody peed everywhere and even with the window open all day the smell was still in the room. Also, the shower was not clean and there was cockroachers crawling on the draws and on teacups provided! The other room was for a group of 3 and again the shower was not clean, the toilet had insects crawling all over the seat! Very dissatisfied with the rooms and lack of hygiene - even the pool had dirty water 🤦🏼♀️ I wish I took photos before checking out so quickly!
We checked out after only 1 night and the lady at reception just apologized and said management will refund us for the other 2 nights - it has been 8 days now and I have still not received a refund or heard from management!
3.5
I did not take breakfast.
It may be an elevator for the elderly, but the upstairs walk was not bad. The staff were helpful, though when I was settling in. A hot water jug would be very handy.
1.5
It had a pool
Our room was never serviced after telling the staff each day.
The kitchen was always dirty
The bathrooms we had to share, but it stated in the booking that we had our own bathroom, they were not cleaned daily, both shower tap and basin tap were broken, reception told nowhere done. We booked to have a room with our own bathroom.
Our beds legs were broken when we first checked in. They said they would sort. Nothing done.
There was no jug or cutlery in the room even though staff said there was.
The cost was way different when we arrived to what it was on the booking. On the booking it was $871 usd and when we arrived we paid $1556.00 Tala, this should be changed immediately on booking.com
The T.V did not go at all, when we spoke to the staff they said that it was because reception is really bad, and was told they had been trying to get someone there to fix it for months.
Our room we booked was not what we were given it was appalling.
I highly recommend that they do not charge high rates for services they do not deliver
We couldn't cancel or find a new accomm as there was none left in Samoa. It was all booked out because of the big event
0.5
It was close to where I was working
1. There was no soap, glasses fir water, no cup, tea, coffee, sugar, milk. It was dirty and there was no working internet and no landline. My room was cleaned once in a 4 night stay. The staff were surly
FAQs
How much does this hotel cost compared to others in Apia?
The average price for a rental in Apia is $95 per night. This rental is $20 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Alec's Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Alec's Hotel. Enjoy the water!
Is Alec's Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Alec's Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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