location is weird with no valet. park in garage then drag your bags…

location is weird with no valet. park in garage then drag your bags…

Where do I even get started. When we first checked into the hotel, the room smelled like smoke—the smell was very terrible and my young daughter is supposed to stay in the hotel with me too. On top of that, the AC was not working at all! At 12:30 am, we called the front desk and reported this because we could not sleep at all, they moved us to a new room at like 1 am. This new room also had a broken AC, but we didn’t call the front desk because we had given up on this cause and we had a six hour drive first thing in the morning the next day so we didn’t bother to switch rooms again. We got no sleep and we have to drive all the way to Minnesota tomorrow so the best thing we can do is get up and have breakfast, but no that turned out worse!! When we booked the hotel room, we paid an additional cost to have breakfast included, but when my daughter and I went over to the breakfast area in the hotel. The so-called “breakfast area” said they don’t provide breakfast with the hotel stay and we need to pay for it again. I walked over to the front desk lady and she confirmed that we indeed did pay for breakfast so she told the woman working at the breakfast area to give us hotel breakfast for two. The same lady who refused to give us breakfast gave us a little sheet with the included breakfast menu after the front desk lady told her too. We ordered from it and they refused to give us half the stuff we ordered and said we have to pay extra so we just took what they gave us. Worst stay!!

Where do I even get started. When we first checked into the hotel, the room smelled like smoke—the smell was very terrible and my young daughter is supposed to stay in the hotel with me too. On top of that, the AC was not working at all! At 12:30 am, we called the front desk and reported this because we could not sleep at all, they moved us to a new room at like 1 am. This new room also had a broken AC, but we didn’t call the front desk because we had given up on this cause and we had a six hour drive first thing in the morning the next day so we didn’t bother to switch rooms again. We got no sleep and we have to drive all the way to Minnesota tomorrow so the best thing we can do is get up and have breakfast, but no that turned out worse!! When we booked the hotel room, we paid an additional cost to have breakfast included, but when my daughter and I went over to the breakfast area in the hotel. The so-called “breakfast area” said they don’t provide breakfast with the hotel stay and we need to pay for it again. I walked over to the front desk lady and she confirmed that we indeed did pay for breakfast so she told the woman working at the breakfast area to give us hotel breakfast for two. The same lady who refused to give us breakfast gave us a little sheet with the included breakfast menu after the front desk lady told her too. We ordered from it and they refused to give us half the stuff we ordered and said we have to pay extra so we just took what they gave us. Worst stay!!

Older hotel. Pillows were average not the typical great quality. They only service every other day.

Older hotel. Pillows were average not the typical great quality. They only service every other day.

Very nice staff and comfortable rooms

Very nice staff and comfortable rooms

Terrible check in experience. I rented two rooms. One for myself and one for my parents. They would not let us (me, my husband, or my father) check into the second room even after showing them the confirmation email, itinerary number, receipt, etc until my mom had also arrived. They were unhelpful and rude. Additionally, the fire alarm went off around midnight for >5 minutes. It was deafeningly loud until the firemen arrived to turn it off. Lastly, they double charged us for our coffee ($40 for two coffees and a breakfast burrito) The rooms were typical hotel rooms.

Terrible check in experience. I rented two rooms. One for myself and one for my parents. They would not let us (me, my husband, or my father) check into the second room even after showing them the confirmation email, itinerary number, receipt, etc until my mom had also arrived. They were unhelpful and rude. Additionally, the fire alarm went off around midnight for >5 minutes. It was deafeningly loud until the firemen arrived to turn it off. Lastly, they double charged us for our coffee ($40 for two coffees and a breakfast burrito) The rooms were typical hotel rooms.

In town for a wedding. Stayed here along with two other couple friends. Enjoyed the big Lobby to play cards and eat pizza. Staff was very friendly and told us they would clean up the pizza leftovers. The bed was very comfortable. The room was very clean. The shower had good water pressure. Ample parking. We would definitely stay here again.

In town for a wedding. Stayed here along with two other couple friends. Enjoyed the big Lobby to play cards and eat pizza. Staff was very friendly and told us they would clean up the pizza leftovers. The bed was very comfortable. The room was very clean. The shower had good water pressure. Ample parking. We would definitely stay here again.

Clean

Clean

Property customer service was good and the room was very clean as well.

Property customer service was good and the room was very clean as well.

Clean, friendly staff, and quiet

Clean, friendly staff, and quiet

Bistro options are HORRIBLE. You guys really need to re-think the dining option across all your hotels with this Bistro. The menu is the same, the service is slow, they are always closed, the staff expect a tip upfront and take forever to serve you. You really have to try very hard to make this food and options so horrible. Lady from yesterday morning at the front desk was rude and unfriendly. She seemed bothered by the coffee I asked for. I’m a Marriott customer but will rethink moving forward my hotel options.

Bistro options are HORRIBLE. You guys really need to re-think the dining option across all your hotels with this Bistro. The menu is the same, the service is slow, they are always closed, the staff expect a tip upfront and take forever to serve you. You really have to try very hard to make this food and options so horrible. Lady from yesterday morning at the front desk was rude and unfriendly. She seemed bothered by the coffee I asked for. I’m a Marriott customer but will rethink moving forward my hotel options.

Very nice upscale!

Very nice upscale!

Only negative, walls are thin..

Only negative, walls are thin..

The property was well kept and the staff were very helpful! The items in the store were really high prices ($6) for 1 bottle of beer. My room door was slightly broken.

The property was well kept and the staff were very helpful! The items in the store were really high prices ($6) for 1 bottle of beer. My room door was slightly broken.

Rory Pascar who works in the breakfast area is a super star. The one concern is the staffing of the caffe and front desk is too lean. Good people you have that are certainly under staffed.

Rory Pascar who works in the breakfast area is a super star. The one concern is the staffing of the caffe and front desk is too lean. Good people you have that are certainly under staffed.

Always great. The counter staff is so top notch! The building, unlike it's cheaply built competitors, is solid with concrete floor to floor separation so it's very quiet. Quiet, clean, comfortable with all the amenities I need. I've stayed at the competition before but will ONLY stay here now.

Always great. The counter staff is so top notch! The building, unlike it's cheaply built competitors, is solid with concrete floor to floor separation so it's very quiet. Quiet, clean, comfortable with all the amenities I need. I've stayed at the competition before but will ONLY stay here now.

Does not include breakfast and doesn't have a swimming pool.

Does not include breakfast and doesn't have a swimming pool.