Melia Madrid Serrano
Hotel in Madrid
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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About this hotel
Hotel with a fitness center, steps from U.S. Embassy
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking.
Housekeeping is available on request.
Melia Madrid Serrano offers 340 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking.
Housekeeping is available on request.
Melia Madrid Serrano offers 340 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels.
Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
Gym or Fitness Center
Map of Madrid
Available Rooms
Melia Room
Beds not specified • 215 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Premium Room
Beds not specified • 269 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Family Room
Beds not specified • 269 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Premium Communicated Room
Beds not specified • 538 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
The Level Room
Beds not specified • 280 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
1.5 / 5.0
Good location in Salamanca. A busy hotel.
1.5 / 5.0
Good location in Salamanca. A busy hotel.
2.5 / 5.0
Very nice hotel in a nice upscale area of Madrid. The cheapest room probably only has a window that shows the interior of the hotel. No balcony or outside view
2.5 / 5.0
Very nice hotel in a nice upscale area of Madrid. The cheapest room probably only has a window that shows the interior of the hotel. No balcony or outside view
0.5 / 5.0
Arrived slightly earlier than check in and went to “The Level”, for a supposed more luxurious experience. Everything started well, left my bags there when I checked in and they said they’ll call me when my room is my ready. Was called an hour later and accessed my room only to see it was not the room type I had booked but the lower value room. I went back up to the level to show my dissatisfaction and was first told that “it was the room type I paid for”. I showed pictures and their own websites description of what the room type I paid for stated and the description the lesser value room showed. I was met with an attitude from the so called manager of the level who kept telling me that I was wrong.
Then all of a sudden the statement later changed saying “you asked for a room earlier so we gave you this one as it was available now”. At no point did I request a room earlier. All I said was that if the room was available earlier to just let me know and that would be great. I was in no rush and at no point asked for a room quickly. At that point between the two members of staff, I was made to feel like I was some argumentative and complicated person when all I wanted was what I paid for.
I was then offered another room and then told “wait this one is not available now” and then got offered another one…. One that matched the specifications of the room I paid for. I stated then and state again, I appreciate that every room is different within a category, but it should at least me
0.5 / 5.0
Arrived slightly earlier than check in and went to “The Level”, for a supposed more luxurious experience. Everything started well, left my bags there when I checked in and they said they’ll call me when my room is my ready. Was called an hour later and accessed my room only to see it was not the room type I had booked but the lower value room. I went back up to the level to show my dissatisfaction and was first told that “it was the room type I paid for”. I showed pictures and their own websites description of what the room type I paid for stated and the description the lesser value room showed. I was met with an attitude from the so called manager of the level who kept telling me that I was wrong.
Then all of a sudden the statement later changed saying “you asked for a room earlier so we gave you this one as it was available now”. At no point did I request a room earlier. All I said was that if the room was available earlier to just let me know and that would be great. I was in no rush and at no point asked for a room quickly. At that point between the two members of staff, I was made to feel like I was some argumentative and complicated person when all I wanted was what I paid for.
I was then offered another room and then told “wait this one is not available now” and then got offered another one…. One that matched the specifications of the room I paid for. I stated then and state again, I appreciate that every room is different within a category, but it should at least me
2.5 / 5.0
It was a very good stay. The place is central and provides easy access to other parts of the time.
2.5 / 5.0
It was a very good stay. The place is central and provides easy access to other parts of the time.
5.0 / 5.0
Always helpful and accommodating at every request. Provided breakfast in a bag for our early morning departure.
5.0 / 5.0
Nice stay, very welcoming staff and great place.
The only but is that the room didn’t smell so well.
5.0 / 5.0
Good
5.0 / 5.0
Good
5.0 / 5.0
Staff is amazing at this hotel. Spa ambiance throughout at the hotel. The breakfast was the best!
5.0 / 5.0
Staff is amazing at this hotel. Spa ambiance throughout at the hotel. The breakfast was the best!
5.0 / 5.0
Air conditioner can be better
5.0 / 5.0
Air conditioner can be better
5.0 / 5.0
trendy chic
5.0 / 5.0
trendy chic
4.0 / 5.0
Excellent
4.0 / 5.0
Excellent
5.0 / 5.0
Lovely hotel, I will come back
5.0 / 5.0
Lovely hotel, I will come back
0.5 / 5.0
The room very small, unconfortable bed, the bathroom was a little bit old. Not recomended to stay if is not at the level. Otherwise everything was good and the location. But staying at the level. Sheets were itchi.
0.5 / 5.0
The room very small, unconfortable bed, the bathroom was a little bit old. Not recomended to stay if is not at the level. Otherwise everything was good and the location. But staying at the level. Sheets were itchi.
5.0 / 5.0
Melia is wonderful!
5.0 / 5.0
Melia is wonderful!
5.0 / 5.0
Great hotel and very friendly staff
5.0 / 5.0
Great hotel and very friendly staff
1.0 / 5.0
I was transfered to another hotel from Melia .
1.0 / 5.0
I was transfered to another hotel from Melia .
5.0 / 5.0
Friendly staff!
5.0 / 5.0
Friendly staff!
5.0 / 5.0
Excellent location in Salamanca. Close to both Calles Serrano and Velazquez. Taxi rank outside. Easy access to and from the airport. Breakfast good quality and quantity.
5.0 / 5.0
Excellent location in Salamanca. Close to both Calles Serrano and Velazquez. Taxi rank outside. Easy access to and from the airport. Breakfast good quality and quantity.
2.5 / 5.0
Great
2.5 / 5.0
Great
5.0 / 5.0
The entire staff from the moment you walk in were amazing throughout my entire stay.
2.5 / 5.0
Good location to the city center. Clean, big, and comfortable room and bathroom. Fast check-in and out. Wonderful and variety in breakfast!! Front desk people not so friendly but the dinning staffs were fabulous. It was a excellent stay.
2.5 / 5.0
Good location to the city center. Clean, big, and comfortable room and bathroom. Fast check-in and out. Wonderful and variety in breakfast!! Front desk people not so friendly but the dinning staffs were fabulous. It was a excellent stay.
5.0 / 5.0
The entire staff from the moment you walk in were amazing throughout my entire stay.
FAQs
How much does this hotel cost compared to others in Madrid?
The average price for a rental in Madrid is $125 per night. This rental is $183 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Melia Madrid Serrano. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Melia Madrid Serrano. Enjoy the water!
Is Melia Madrid Serrano pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Melia Madrid Serrano?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.
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