Tv in room was broken and the water pressure was low.

Tv in room was broken and the water pressure was low.

I was extremely disappointed with the overall experience. I had a light missing off the bed, broken shower hardware, less than average that's for sure. The disposable packs of silverware with sugar, salt and creamer were clearly reused and sealed because the napkins had writing on them with an ink pen. The creamer was dumped out inside of the bag and no creamer pack in there. Definitely not worth $250.!

I was extremely disappointed with the overall experience. I had a light missing off the bed, broken shower hardware, less than average that's for sure. The disposable packs of silverware with sugar, salt and creamer were clearly reused and sealed because the napkins had writing on them with an ink pen. The creamer was dumped out inside of the bag and no creamer pack in there. Definitely not worth $250.!

Staff was extra nice Room was clean and comfortable Nice Continental breakfast, better than your average one Went to a concert at Soaring Eagle, and had no problem, obtaining a ride to and from concert

Excellent

Good attention, wonderful cleaning, good staff.

Only stayed one night. In town for a family event. Check in was quick, employee was pleasant and professional. Room ready when promised. Complimentary breakfast was nice, many items to choose from, area was very clean. Simple checkout. Would definitely stay again.

Only stayed one night. In town for a family event. Check in was quick, employee was pleasant and professional. Room ready when promised. Complimentary breakfast was nice, many items to choose from, area was very clean. Simple checkout. Would definitely stay again.

always great service and property is clean feels safe.

always great service and property is clean feels safe.

I arrived at the hotel to find my reservation was cancelled. Not happy

I arrived at the hotel to find my reservation was cancelled. Not happy

very clean & nice

very clean & nice

Disappointed…couldn’t provide adjoining rooms. Couldn’t provide rooms close together. Snarky manager states “we can’t promise special requests “ Clerk at desk was embarrassed and apologized for the manager attitude.

Disappointed…couldn’t provide adjoining rooms. Couldn’t provide rooms close together. Snarky manager states “we can’t promise special requests “ Clerk at desk was embarrassed and apologized for the manager attitude.

Convenient location

Convenient location

From check in to check out staff was smiling, helpful, and courteous. Had everything we needed for a quick visit to Central Michigan University.

From check in to check out staff was smiling, helpful, and courteous. Had everything we needed for a quick visit to Central Michigan University.

I recently stayed at this hotel and was deeply disappointed with my experience. The room was in terrible condition: the comforter was visibly dirty, and the room had a persistent, unpleasant odor. It was evident that the room had not been cleaned properly, leaving it a complete mess. I deeply regret not purchasing insurance for a potential refund, as this stay was far from acceptable. Overall, this experience was far below expectations, and I would not recommend staying here.

I recently stayed at this hotel and was deeply disappointed with my experience. The room was in terrible condition: the comforter was visibly dirty, and the room had a persistent, unpleasant odor. It was evident that the room had not been cleaned properly, leaving it a complete mess. I deeply regret not purchasing insurance for a potential refund, as this stay was far from acceptable. Overall, this experience was far below expectations, and I would not recommend staying here.

Decent, free breakfast. Comfy pillows, clean sheets. The staff was friendly and helpful. We just needed a place to crash for the night. Didn't really explore the amenities.

Decent, free breakfast. Comfy pillows, clean sheets. The staff was friendly and helpful. We just needed a place to crash for the night. Didn't really explore the amenities.

It was very dirty and they didnt have rooms cleaned for us to stay in and had to move hotels. Would not recommned this hotel.

It was very dirty and they didnt have rooms cleaned for us to stay in and had to move hotels. Would not recommned this hotel.

Its located in a convenient area which is near to all necessary shops.

Its located in a convenient area which is near to all necessary shops.

The exterior of the hotel looked in rough shape, parking lot is cracked up with weeds overgrown everywhere. Check in was good, the clerk was very friendly. Room was very dusty, had no decoration and the only color in the room was the out of place curtains. Our beds were made very sloppily and upon inspection we found hairs in one of the beds and a blood stained pillow on the other. The room had a musty smell to it. The toilet had stains in it and didnt flush very well. When we got to our room I started searching for other available rooms in the area, but we decided to stick it out. During the night we encountered lots of noises including a knocking sound that we discovered was the automatic door in the lobby that our room was directly above. So we did not get the best sleep. At breakfast, the one employee was manning the entire thing and was working her butt off, but I observed multiple times when she wasnt practicing food safety. And some of the equipment wasnt working properly either. The paper plates provided were strange. I also thought the plastic tip cup sitting next to the empty coffee carafe was very tacky. They needed more than 1 person running the breakfast. Overall, I definitely will not be staying at this hotel again and would not recommend it to anyone.

The exterior of the hotel looked in rough shape, parking lot is cracked up with weeds overgrown everywhere. Check in was good, the clerk was very friendly. Room was very dusty, had no decoration and the only color in the room was the out of place curtains. Our beds were made very sloppily and upon inspection we found hairs in one of the beds and a blood stained pillow on the other. The room had a musty smell to it. The toilet had stains in it and didnt flush very well. When we got to our room I started searching for other available rooms in the area, but we decided to stick it out. During the night we encountered lots of noises including a knocking sound that we discovered was the automatic door in the lobby that our room was directly above. So we did not get the best sleep. At breakfast, the one employee was manning the entire thing and was working her butt off, but I observed multiple times when she wasnt practicing food safety. And some of the equipment wasnt working properly either. The paper plates provided were strange. I also thought the plastic tip cup sitting next to the empty coffee carafe was very tacky. They needed more than 1 person running the breakfast. Overall, I definitely will not be staying at this hotel again and would not recommend it to anyone.

Our room smelled musky when we arrived and by the time we left it smelled like sewer gas! Did complain only to be told we were not the only ones to complain about that! The pool was cloudy and the pool lift did not work after being told it did work by the manager. The breakfast person was unable to keep up with the flow of people and was handling food with her bare hands? Where were her gloves?