Sofía by Bunik

Rooftop terrace
Superior Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi
Superior Loft | Private kitchen | Full-size fridge, microwave, blender, cookware/dishes/utensils
Superior Loft | Living area | LED TV
Deluxe Loft | Bathroom | Shower, free toiletries, towels, soap
4.5
Excellent(865 Reviews)

Hotel in Playa del Carmen

2 guests · 1 bedroom · 1 bath

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
This smoke-free hotel features 2 outdoor pools, spa services, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff are onsite.
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.


2 outdoor swimming pools are on site.

Amenities

Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Balcony or Patio
Hot tub or spa
TV

Map of Playa del Carmen

Available Rooms

Deluxe Loft

Beds not specified • 373 ft²

Room
Sleeps 2
You'll be directed to Hotels.com for availability & pricing

Superior Loft

Beds not specified • 541 ft²

Room
Sleeps 2
You'll be directed to Hotels.com for availability & pricing

Premium Loft

Beds not specified • 541 ft²

Room
Sleeps 2
You'll be directed to Hotels.com for availability & pricing

Traditional Studio

Beds not specified • 373 ft²

Room
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
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Reviews

4.5
Excellent(865 Reviews)
2.0
star 3 emptystar 4 emptystar 5 empty
Dec 2024
Location is very good. Receptionist was kind and helpful. Easy to go to downtown and Megamart. I stayed in room 309. Room was clean. However, hot water is not available, and water pressure is very low. Except for the water issue, it is a good hotel.
1.5
star 3 emptystar 4 emptystar 5 empty
Dec 2024
• We mistakenly booked 6 nights instead of 7; returned two hours after checkout to find belongings removed. • Staff tried contacting us at 1:06 but stated the would remove items by 1:11 throwing them carelessly into bags. Passports and other valuables were scattered without care. • Manager was dismissive, interrupted us, and unapologetically said, “This is how we operate.” • Policy states they can charge for another night, but they claimed they couldn’t, forcing us to rebook a more expensive room online. • When we expressed our concerns, the manager said, “Go write a review; it doesn’t matter—we have a business to run.” • Rooms were okay, but the lack of professionalism and empathy overshadowed everything. If you stay here, don’t expect top-tier customer service or care for guests most of the staff didnt even greet us throughout the week.
1.5
star 3 emptystar 4 emptystar 5 empty
Nov 2024
First of all, the staff are helpful and willing to do whatever they can. BUT,some things in these condos cannot be fixed or repaired. No hot water in any of the showers. Sewer smells everywhere around the property. Jaccuzi not in operation.Very hot in the hallways and the elevator.The rooftop pool is very nice, even though the water is very cold, at best.Poolside bar not in operation either. Sugar ants under the sink area as well.On our second month we started of having problems with Visa payment. Not Visa' s fault they say, nor is it the condos problem. Had to get cash in order to stay in December. Reception young lady was helpful so I could max out my withdrawal at the ATM and pay it over 3 days. Not what you want, or need, to do on a nice warm vacation.
1.5
star 3 emptystar 4 emptystar 5 empty
Nov 2024
First of all, the staff are helpful and willing to do whatever they can. BUT,some things in these condos cannot be fixed or repaired. No hot water in any of the showers. Sewer smells everywhere around the property. Jaccuzi not in operation.Very hot in the hallways and the elevator.The rooftop pool is very nice, even though the water is very cold, at best.Poolside bar not in operation either. Sugar ants under the sink area as well.On our second month we started of having problems with Visa payment. Not Visa' s fault they say, nor is it the condos problem. Had to get cash in order to stay in December. Reception young lady was helpful so I could max out my withdrawal at the ATM and pay it over 3 days. Not what you want, or need, to do on a nice warm vacation.
1.0
star 2 emptystar 3 emptystar 4 emptystar 5 empty
Nov 2024
My family got stuck in the elevator due to a power outage for almost an hour. They did not have a generator, and we had to call 911 since the company managing the elevator was not responding. Additionally, the property did not have the emergency key to the elevator. I had booked two rooms, but due to the emergency, we lost access to one of them. The staff did not have a master key or any means to open the room, and we had to wait approximately four hours to regain access after the elevator incident. Furthermore, we overheard during the interaction with the firemen that the property lacks many basic safety protocols. Besides the absence of a generator, there were no emergency lights, and the person at the reception did not have access to a master or emergency key. Despite all of this, we did not receive an apology or any form of compensation from the property.
1.0
star 2 emptystar 3 emptystar 4 emptystar 5 empty
Nov 2024
My family got stuck in the elevator due to a power outage for almost an hour. They did not have a generator, and we had to call 911 since the company managing the elevator was not responding. Additionally, the property did not have the emergency key to the elevator. I had booked two rooms, but due to the emergency, we lost access to one of them. The staff did not have a master key or any means to open the room, and we had to wait approximately four hours to regain access after the elevator incident. Furthermore, we overheard during the interaction with the firemen that the property lacks many basic safety protocols. Besides the absence of a generator, there were no emergency lights, and the person at the reception did not have access to a master or emergency key. Despite all of this, we did not receive an apology or any form of compensation from the property.
2.5
star 4 emptystar 5 empty
Nov 2024
Excellent
2.5
star 4 emptystar 5 empty
Nov 2024
Excellent

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $184 per night. This rental is $114 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Sofía by Bunik. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sofía by Bunik. Enjoy the water!

Is Sofía by Bunik pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sofía by Bunik?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and balcony or patio.

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