Stayed 3 nights and my room was never cleaned

When booked,I called 4days before arriving from Michigan for grandsons boot camp graduation to make sure pool was open they told me they had some problems but would be open come that Monday,got there checked in clerk said it was closed for the day due to chemical imbalance,next morning they said it would be open later in the day…nope.. next day called pretended to be someone else wanting to book a room asked if pool was open they said yes(they lied)next day manager said said something electrical was wrong someone was on there way,no one came 4 days of lying about the pool,night before checkout I was told by someone that stays there an he said they have no plans on getting that pool fixed anytime soon been closed for awhile!!save your money go somewhere else

When booked,I called 4days before arriving from Michigan for grandsons boot camp graduation to make sure pool was open they told me they had some problems but would be open come that Monday,got there checked in clerk said it was closed for the day due to chemical imbalance,next morning they said it would be open later in the day…nope.. next day called pretended to be someone else wanting to book a room asked if pool was open they said yes(they lied)next day manager said said something electrical was wrong someone was on there way,no one came 4 days of lying about the pool,night before checkout I was told by someone that stays there an he said they have no plans on getting that pool fixed anytime soon been closed for awhile!!save your money go somewhere else

Very clean and great breakfast

Very clean and great breakfast

Good place to stay...

Good place to stay...

We were told on our way in to South Carolina the pool was up and running! We arrived from Michigan it was 94 degrees no pool working! Repeatedly told us the contractor was on their way! We are now checking out I asked for corporate number and the general manager told me NO! I found the number my self and will call. We brought our soldier back to swim and hang out with him for the day still no pool! General manager told my husband they never discount rooms. We called from fort Jackson the day of family day gentleman said the pool was fixed and running only to find out it was not! We also called from dinner the next day told the pool was open! It was not! We booked here because of ratings and out door pool we knew it was going to be hot! I have stayed in many Fairfield Inns and have always been happy not this time our stay was for 4 nights every thing around us was booked because of graduation! Or we would have left! General manager was rude and denied that anyone had ever told us the pool was working!!! I will get ahold of corporate when we return home. Who wants to sit in a hotel when the sun is shining? I would never and I mean never recommend this place to anyone! With graduations weekly I would never recommend this place to anyone that wants to spend quality time with their new soldier and family! We booked four nights and had paid for two rooms 1,200.00 isn’t chump change!! Card readers at entrance by parking lots don’t work so they leave a rock to keep it open unsafe!!!

We were told on our way in to South Carolina the pool was up and running! We arrived from Michigan it was 94 degrees no pool working! Repeatedly told us the contractor was on their way! We are now checking out I asked for corporate number and the general manager told me NO! I found the number my self and will call. We brought our soldier back to swim and hang out with him for the day still no pool! General manager told my husband they never discount rooms. We called from fort Jackson the day of family day gentleman said the pool was fixed and running only to find out it was not! We also called from dinner the next day told the pool was open! It was not! We booked here because of ratings and out door pool we knew it was going to be hot! I have stayed in many Fairfield Inns and have always been happy not this time our stay was for 4 nights every thing around us was booked because of graduation! Or we would have left! General manager was rude and denied that anyone had ever told us the pool was working!!! I will get ahold of corporate when we return home. Who wants to sit in a hotel when the sun is shining? I would never and I mean never recommend this place to anyone! With graduations weekly I would never recommend this place to anyone that wants to spend quality time with their new soldier and family! We booked four nights and had paid for two rooms 1,200.00 isn’t chump change!! Card readers at entrance by parking lots don’t work so they leave a rock to keep it open unsafe!!!

I’m always pleased when I stay at Marriott

I’m always pleased when I stay at Marriott

It is just off the interstate but was dirty in the common areas and because of it’s proximity to the highway it was a bit loud.

It is just off the interstate but was dirty in the common areas and because of it’s proximity to the highway it was a bit loud.

the breakfast was excellent. Peter and Gigi were upbeat and very helpful . Their happy faces were a great start to our day .

the breakfast was excellent. Peter and Gigi were upbeat and very helpful . Their happy faces were a great start to our day .

They had an amazing breakfast and the couple who run it are kind and take pride in what they do. Will definitely stay again!

Great place to stay for short commute to UofSC move in weekend. Shout out to Gigi who runs the breakfast buffet - outstanding customer service.

Great place to stay for short commute to UofSC move in weekend. Shout out to Gigi who runs the breakfast buffet - outstanding customer service.

They had an amazing breakfast and the couple who run it are kind and take pride in what they do. Will definitely stay again!

The breakfast made for an excellent start to the day.

The breakfast made for an excellent start to the day.

We were traveling from FL to WV, New River Gorge National Park for vacation and need to break up the road trip up so we chose to stay here at this beautiful Fairfield property conveniently located off I77. The hotel staff was greatly welcoming rspecially GiGi who made an amazing breakfast in the morning with eggs, carmelized sausage slices, fixing for making a delishoous acai bowl, kids enjoyed the mini waffles, and plenty of table space for the whole hotel. Beds were very comfortable, room was spacious, gym & pool were a nice bonus. We loved our stay so much that we booked this exact same hotel on our way back home and visited the River Zoo and Botanical in Columbia as well. Thank you Fairfield Inn and Suites for a fantastic stay.

We were traveling from FL to WV, New River Gorge National Park for vacation and need to break up the road trip up so we chose to stay here at this beautiful Fairfield property conveniently located off I77. The hotel staff was greatly welcoming rspecially GiGi who made an amazing breakfast in the morning with eggs, carmelized sausage slices, fixing for making a delishoous acai bowl, kids enjoyed the mini waffles, and plenty of table space for the whole hotel. Beds were very comfortable, room was spacious, gym & pool were a nice bonus. We loved our stay so much that we booked this exact same hotel on our way back home and visited the River Zoo and Botanical in Columbia as well. Thank you Fairfield Inn and Suites for a fantastic stay.

The room was advertised as wheelchair accessible. The toilet was fine but the shower was not accessible. It did have a shower bench but you could not get the wheelchair close enough to transfer to the bench. When on the bench, you could not reach the faucet or shower handle to shower. The room was very nice other than this.

The room was advertised as wheelchair accessible. The toilet was fine but the shower was not accessible. It did have a shower bench but you could not get the wheelchair close enough to transfer to the bench. When on the bench, you could not reach the faucet or shower handle to shower. The room was very nice other than this.

Clean and friendly staff

Clean and friendly staff

It was amazing. I would definitely use them again

It was amazing. I would definitely use them again

Gigi who made breakfast was so incredibly sweet and took great care of us. Ananiah was wonderful at check in and very kind.

Gigi who made breakfast was so incredibly sweet and took great care of us. Ananiah was wonderful at check in and very kind.

Always a pleasant stay.