Sheraton Chihuahua Soberano
Hotel in Chihuahua
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
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About this hotel
Hotel in Chihuahua with a fitness center and a sauna
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
Sheraton Chihuahua Soberano offers 204 accommodations with laptop-compatible safes and coffee/tea makers. 40-inch LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
Sheraton Chihuahua Soberano offers 204 accommodations with laptop-compatible safes and coffee/tea makers. 40-inch LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.
This Chihuahua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Chihuahua
Available Rooms
Room, 1 King Bed
Beds not specified • 398 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 2 Queen Beds
Beds not specified • 398 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 1 King Bed, City View
Beds not specified • 398 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 2 Queen Beds, City View
Beds not specified • 398 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 1 King Bed, Mountain View
Beds not specified • 398 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
1.5 / 5.0
Lobby looks great, very inviting and updated. The service was okay. I would expect better from the looks and the pricing. Our room was average but the pillows were very worn and lumpy. The bathroom shower water had a very bad odor of sewer. We had to keep the bathroom door closed so it would not sell up the whole room.
1.5 / 5.0
Lobby looks great, very inviting and updated. The service was okay. I would expect better from the looks and the pricing. Our room was average but the pillows were very worn and lumpy. The bathroom shower water had a very bad odor of sewer. We had to keep the bathroom door closed so it would not sell up the whole room.
5.0 / 5.0
Excellent location
5.0 / 5.0
Great location and very clean.
2.0 / 5.0
I had requested a king bed room but didnt get it cause they were out. Unfortunately. Other than that everything was ok.
2.0 / 5.0
I had requested a king bed room but didnt get it cause they were out. Unfortunately. Other than that everything was ok.
5.0 / 5.0
Service was very good
5.0 / 5.0
Service was very good
5.0 / 5.0
The property was nice ams in very good conditions...noce service
5.0 / 5.0
The property was nice ams in very good conditions...noce service
2.0 / 5.0
We do not go much to Chihuahua City, nevertheless when I go I used to go no other hotel but Soberano, 3-4 years ago I went and mentioned to the staff that there was a water leak in the irrigation system right below a sidewalk, to my surprise it is still there!!!
well, my 1st froom had a shower malfunction, no water at all. Phone does not work, so at 7am had to call from elevator telephone, I was changed to another room, which had iron, but no iron table, water is running in this bathroom, but AC was not working properly, staff is not as nice as before, I do not know what's happening, but my favorite hotel felt pretty low grade, room carpet look dirty and pool looked like it has algae. I did not bother to enter. There is quite many things to be done right, please do so. This hotel is an icon to the city, do not let it down.
I really hope my comment does not hurt any feeling, but encourage to get back to the top where you belong.
2.0 / 5.0
We do not go much to Chihuahua City, nevertheless when I go I used to go no other hotel but Soberano, 3-4 years ago I went and mentioned to the staff that there was a water leak in the irrigation system right below a sidewalk, to my surprise it is still there!!!
well, my 1st froom had a shower malfunction, no water at all. Phone does not work, so at 7am had to call from elevator telephone, I was changed to another room, which had iron, but no iron table, water is running in this bathroom, but AC was not working properly, staff is not as nice as before, I do not know what's happening, but my favorite hotel felt pretty low grade, room carpet look dirty and pool looked like it has algae. I did not bother to enter. There is quite many things to be done right, please do so. This hotel is an icon to the city, do not let it down.
I really hope my comment does not hurt any feeling, but encourage to get back to the top where you belong.
3.0 / 5.0
The property is very old.. dated
3.0 / 5.0
The property is very old.. dated
5.0 / 5.0
Ok
5.0 / 5.0
Ok
4.0 / 5.0
Good area for the value
4.0 / 5.0
Good area for the value
3.0 / 5.0
The main hotel is wonderful the rooms are showing a lot of wear and need to be maintained better.
3.0 / 5.0
The main hotel is wonderful the rooms are showing a lot of wear and need to be maintained better.
5.0 / 5.0
Great expriwnce
5.0 / 5.0
Great expriwnce
1.0 / 5.0
Dear Elizabeth,
I hope this message finds you well. It was a pleasure speaking with you. As I mentioned during our conversation, the reason I booked for an extended stay was due to my grandfather's critical condition; I was unsure how long he would survive. Sadly, he passed away just an hour before our arrival, and we did not get to see him before his passing.
My scheduled departure is Monday, July 29th, and I would like to request a cash refund. In past visits to Chihuahua, we have always had great experiences. Unfortunately, this time has been quite the opposite.
The restaurant service has been poor. We had to call for service every time we needed something, such as salt, pepper, or more coffee. Additionally, the room was in very poor condition, and I have attached some pictures for your reference.
As I mentioned to you, when I went to the bar to get a drink, I was met with unwelcoming stares. I stood at the bar, and nobody asked if I needed a drink or how they could help me. The young lady stared at me the entire time without asking for my order. Sergio, who claimed to take orders, is actually responsible for seating guests, not serving drinks. The bartender never addressed me or asked what I would like to order.
1.0 / 5.0
Dear Elizabeth,
I hope this message finds you well. It was a pleasure speaking with you. As I mentioned during our conversation, the reason I booked for an extended stay was due to my grandfather's critical condition; I was unsure how long he would survive. Sadly, he passed away just an hour before our arrival, and we did not get to see him before his passing.
My scheduled departure is Monday, July 29th, and I would like to request a cash refund. In past visits to Chihuahua, we have always had great experiences. Unfortunately, this time has been quite the opposite.
The restaurant service has been poor. We had to call for service every time we needed something, such as salt, pepper, or more coffee. Additionally, the room was in very poor condition, and I have attached some pictures for your reference.
As I mentioned to you, when I went to the bar to get a drink, I was met with unwelcoming stares. I stood at the bar, and nobody asked if I needed a drink or how they could help me. The young lady stared at me the entire time without asking for my order. Sergio, who claimed to take orders, is actually responsible for seating guests, not serving drinks. The bartender never addressed me or asked what I would like to order.
4.0 / 5.0
It was not that clean.
4.0 / 5.0
Need more clearness
4.0 / 5.0
It was not that clean.
5.0 / 5.0
A
4.0 / 5.0
Place is super clean and nice but staff is a bit rude especially when you don’t dress in suit and tie for breakfast.
5.0 / 5.0
A
4.0 / 5.0
Place is super clean and nice but staff is a bit rude especially when you don’t dress in suit and tie for breakfast.
4.0 / 5.0
Good place to stay
4.0 / 5.0
Good place to stay
4.0 / 5.0
Far away
4.0 / 5.0
Far away
1.0 / 5.0
First of all, this is not more than a 2-star hotel.
The CONS:
1. The room for a King size bed is SMALL.
2. The towels are old and so worn. I would throw the towels out if they were in my house. Not only are they old but they only gave two towels— knowing that they are almost the size of hand towels. I give my dogs a bath with better towels.
2. The carpet is so filthy. I can see stains all over. I actually feel gross just walking on the carpet.
3. There is no mini fridge, just an empty space where it used to be.
4. No extra blanket or pillow in the closet where it SHOULD be.
5. The couch in the room also looks very dirty that I would not feel comfortable sitting in it.
6. I wasn’t even able to sleep because of the noisy guests next door. It was 4:30 am and I could not sleep. Staff did nothing. I even paid an extra $50 bucks for my pets to stay here as well— not even my dogs made so much noise like the guests next door. I will actually contact management about refunding me this $50 after paying $200 for a sleepless night.
Thanks for nothing “Sheraton”.
1.0 / 5.0
First of all, this is not more than a 2-star hotel.
The CONS:
1. The room for a King size bed is SMALL.
2. The towels are old and so worn. I would throw the towels out if they were in my house. Not only are they old but they only gave two towels— knowing that they are almost the size of hand towels. I give my dogs a bath with better towels.
2. The carpet is so filthy. I can see stains all over. I actually feel gross just walking on the carpet.
3. There is no mini fridge, just an empty space where it used to be.
4. No extra blanket or pillow in the closet where it SHOULD be.
5. The couch in the room also looks very dirty that I would not feel comfortable sitting in it.
6. I wasn’t even able to sleep because of the noisy guests next door. It was 4:30 am and I could not sleep. Staff did nothing. I even paid an extra $50 bucks for my pets to stay here as well— not even my dogs made so much noise like the guests next door. I will actually contact management about refunding me this $50 after paying $200 for a sleepless night.
Thanks for nothing “Sheraton”.
5.0 / 5.0
good place to stay
5.0 / 5.0
good place to stay
5.0 / 5.0
Thanks
FAQs
How much does this hotel cost compared to others in Chihuahua?
The average price for a rental in Chihuahua is $77 per night. This rental is $75 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sheraton Chihuahua Soberano. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sheraton Chihuahua Soberano. Enjoy the water!
Is Sheraton Chihuahua Soberano pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sheraton Chihuahua Soberano?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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