Hotel Carolina Bacalar
Hotel in Bacalar
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
About this hotel
Beachfront hotel with spa services and a 24-hour front desk
A private beach, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a bar/lounge, a snack bar/deli, and spa services.
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with MP3 docking stations and safes. Smart televisions are featured in guestrooms.
An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.
A private beach, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a bar/lounge, a snack bar/deli, and spa services.
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with MP3 docking stations and safes. Smart televisions are featured in guestrooms.
Bathrooms include showers and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Balcony or Patio
Hot tub or spa
TV
Garden
Map of Bacalar
Available Rooms
Deluxe Room, Lagoon View
Beds not specified • 290 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Double Room, Garden View
Beds not specified • 129 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Room, Garden View
Beds not specified • 129 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
2.5 / 5.0
I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future
1.0 / 5.0
Do yourself a favor and skip this hotel. I tried many times to call and no one ever answers. I had issues with my reservations and was not able to contact anyone. They charged me full stay even though I never stayed. When I spoke to Experian they were no help either. They opened a case and also tried to contact the Hotel and did not get a reply. Since they could not get a reply within 72 hours they closed the case and I was out more than $500.00
Terrible customer service and thieves.
1.0 / 5.0
The hotel has charming rooms with an island vibe and is located next to the Bacalar Lagoon. However, the positives end there. The staff don’t speak English, which is common in Bacalar, but they also don't use body language to communicate. There are plenty of staff, but the management is poor—you can wait over 45 minutes to pay your bill, as they don’t charge to your room. You must pay on the spot, causing long waits. Our room included two free drinks, but we were charged every time we ordered. Even when reminded of the free drinks, they still charged us and took an additional 20 minutes to correct the bill.
The hotel claims to have a restaurant, but it’s just a bar by the bay and a separate food service above reception. We had two adults and two kids, but only received two towels daily, requiring us to wait 20 minutes for more after water activities. Toilet paper wasn’t restocked; we had to ask for it. Water, coffee, and disposable cups weren’t provided unless requested every day. Service was extremely slow. Management was nonexistent, and staff didn’t greet guests.
On a rainy day, the area flooded, trapping us in our room. We had to pay before eating and had to repeatedly remind them about our payment method. Shampoo bottles were never replaced unless completely empty. The staff were unwelcoming,especially at reception, they never smiled or greeted the guests. Despite tipping cleaning lady daily, essential items were always missed.Don’t waste beautiful Bacalar in there.
1.0 / 5.0
The hotel has charming rooms with an island vibe and is located next to the Bacalar Lagoon. However, the positives end there. The staff don’t speak English, which is common in Bacalar, but they also don't use body language to communicate. There are plenty of staff, but the management is poor—you can wait over 45 minutes to pay your bill, as they don’t charge to your room. You must pay on the spot, causing long waits. Our room included two free drinks, but we were charged every time we ordered. Even when reminded of the free drinks, they still charged us and took an additional 20 minutes to correct the bill.
The hotel claims to have a restaurant, but it’s just a bar by the bay and a separate food service above reception. We had two adults and two kids, but only received two towels daily, requiring us to wait 20 minutes for more after water activities. Toilet paper wasn’t restocked; we had to ask for it. Water, coffee, and disposable cups weren’t provided unless requested every day. Service was extremely slow. Management was nonexistent, and staff didn’t greet guests.
On a rainy day, the area flooded, trapping us in our room. We had to pay before eating and had to repeatedly remind them about our payment method. Shampoo bottles were never replaced unless completely empty. The staff were unwelcoming,especially at reception, they never smiled or greeted the guests. Despite tipping cleaning lady daily, essential items were always missed.Don’t waste beautiful Bacalar in there.
5.0 / 5.0
Beautiful hotel
5.0 / 5.0
Beautiful hotel
2.5 / 5.0
Loved it very much!!! Nice people, and service. Location is perfection on the lagoon.
2.5 / 5.0
Loved it very much!!! Nice people, and service. Location is perfection on the lagoon.
5.0 / 5.0
Unique concept
5.0 / 5.0
Unique concept
5.0 / 5.0
Property manager and his staff are the best. Friendly and accommodating.
5.0 / 5.0
Property manager and his staff are the best. Friendly and accommodating.
2.5 / 5.0
We had an amazing stay at Hotel Carolina Bacalar. We could not have wished for a more beautiful hotel in a beautiful place like Bacalar. Both the lake and the hotel , wich is directly on the lake shore, are worth the trip south. The pictures of Hotel Carolina Bacalar exeed the expectations. The bearkfast options, food drinks and service are great too. The pool might come across a bit small but the lake fully compensates for this. We only spend 2 nights in Bacalar, I wish we would have stayed a day or two longer in Bacalar and Hotel Carolina. The only point of attation we have is the showerhead.
2.5 / 5.0
We had an amazing stay at Hotel Carolina Bacalar. We could not have wished for a more beautiful hotel in a beautiful place like Bacalar. Both the lake and the hotel , wich is directly on the lake shore, are worth the trip south. The pictures of Hotel Carolina Bacalar exeed the expectations. The bearkfast options, food drinks and service are great too. The pool might come across a bit small but the lake fully compensates for this. We only spend 2 nights in Bacalar, I wish we would have stayed a day or two longer in Bacalar and Hotel Carolina. The only point of attation we have is the showerhead.
5.0 / 5.0
Nature wonderland
5.0 / 5.0
Nature wonderland
5.0 / 5.0
Well thought of and put together. It had all the conveniences of a bungalow with a view.
5.0 / 5.0
Well thought of and put together. It had all the conveniences of a bungalow with a view.
5.0 / 5.0
Amazing propu
4.0 / 5.0
Beautiful
4.0 / 5.0
Beautiful
5.0 / 5.0
Amazing propu
5.0 / 5.0
This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
5.0 / 5.0
This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
5.0 / 5.0
Very nice place to stay. Great customer service.
5.0 / 5.0
Very nice place to stay. Great customer service.
5.0 / 5.0
Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
5.0 / 5.0
Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
5.0 / 5.0
Good
5.0 / 5.0
Good
2.0 / 5.0
Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
2.0 / 5.0
Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
5.0 / 5.0
It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.
2.5 / 5.0
Good service, clean and well maintained
2.5 / 5.0
Good service, clean and well maintained
5.0 / 5.0
It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.
5.0 / 5.0
Excelente place to stay in Bacalar. Clean and the staff very attentive. It was during low season. So not a lot of guesses in the hotel. The pool was under renovation but we reían upgrade to American breakfast instead of continental. Food at the hotel was delicious
4.0 / 5.0
lovely room, and perfect location. Continental breakfast was great.
2.5 / 5.0
Relaxing stay at Carolina Bacalar with nice kayaks and paddleboards included.
2.5 / 5.0
Relaxing stay at Carolina Bacalar with nice kayaks and paddleboards included.
FAQs
How much does this hotel cost compared to others in Bacalar?
The average price for a rental in Bacalar is $62 per night. This rental is $289 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Carolina Bacalar. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Carolina Bacalar. Enjoy the water!
Is Hotel Carolina Bacalar pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Carolina Bacalar?
We found 8 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and balcony or patio.
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