Exceptional staff from front desk to restaurants to housekeeping. Great location walking distance from NY Rockaway Ferry (takes you straight to Wall Street).

I loved staying here! The whole staff is super friendly and helpful. Absolutely will come again.

I loved staying here! The whole staff is super friendly and helpful. Absolutely will come again.

This hotel is ok. No coffee available for guests?? Food was terrible The best spot in the pool are reserved for other reservations Not coming back

This hotel is ok. No coffee available for guests?? Food was terrible The best spot in the pool are reserved for other reservations Not coming back

It is situated in the perfect location. It is close to the Ferry and beach. the hotel is Lovely and has all the amenities you need. The staff and management go all out to make sure your stay is perfect!!

It is situated in the perfect location. It is close to the Ferry and beach. the hotel is Lovely and has all the amenities you need. The staff and management go all out to make sure your stay is perfect!!

Tiny rooms- king balcony suite had 12 inch gap either side of the bed- no closet to hang clothing, small bathroom. Rest of hotel was nicely kept- good restaurants adjoining- everywhere except your room size- is good. Staff can offer different answers to simple questions- they appear to be getting better organized - but certainly need this.

Tiny rooms- king balcony suite had 12 inch gap either side of the bed- no closet to hang clothing, small bathroom. Rest of hotel was nicely kept- good restaurants adjoining- everywhere except your room size- is good. Staff can offer different answers to simple questions- they appear to be getting better organized - but certainly need this.

Overall overpriced for what they offer

Overall overpriced for what they offer

We enjoyed our stay at the Rockaway for the most part. The hotel is nice especially considering the surrounding area. There are multiple nice areas in the hotel that you can relax including the pool, two dining areas, a lobby & two rooftop lounges. The morning dining area was exceptional. My husband has dietary restrictions & the staff, manager, and chef were accommodating & attentive to his needs which put him at ease. There were a few snags in other areas though. Upon arrival, the AC in our room was broken so our room was stuffy. It worked when turned on but made a high buzzing sound. I asked to change rooms & was told that all the rooms did that. I knew better so insisted on moving rooms. I was right because our next room was cool and quiet. It felt like the staff was trying to get out of improving our situation. Then the shower was really hard to figure out. I asked the front desk how it worked & this time another person told me that they didn’t know how it worked either & referred me to an instruction manual. At a 4 star hotel, I should be able to shower without a manual. There was also no coffee maker or waters which must be a NY thing. Ok, but we had to refill waters in the hallway from a fountain. 4star places should have these basics in each room OR a snack shop in the lobby. Even some basics behind the counter to buy. Service was excellent! Bikes & beach supplies avail to guests made it fun for us. All staff were A just a few tweaks needed to make it perfect.

We enjoyed our stay at the Rockaway for the most part. The hotel is nice especially considering the surrounding area. There are multiple nice areas in the hotel that you can relax including the pool, two dining areas, a lobby & two rooftop lounges. The morning dining area was exceptional. My husband has dietary restrictions & the staff, manager, and chef were accommodating & attentive to his needs which put him at ease. There were a few snags in other areas though. Upon arrival, the AC in our room was broken so our room was stuffy. It worked when turned on but made a high buzzing sound. I asked to change rooms & was told that all the rooms did that. I knew better so insisted on moving rooms. I was right because our next room was cool and quiet. It felt like the staff was trying to get out of improving our situation. Then the shower was really hard to figure out. I asked the front desk how it worked & this time another person told me that they didn’t know how it worked either & referred me to an instruction manual. At a 4 star hotel, I should be able to shower without a manual. There was also no coffee maker or waters which must be a NY thing. Ok, but we had to refill waters in the hallway from a fountain. 4star places should have these basics in each room OR a snack shop in the lobby. Even some basics behind the counter to buy. Service was excellent! Bikes & beach supplies avail to guests made it fun for us. All staff were A just a few tweaks needed to make it perfect.

Staff super helpful. We got upgraded to a very nice room.

Staff super helpful. We got upgraded to a very nice room.

I love it about everything

I love it about everything

Beautiful hotel blocks from Rockaway Beach

Beautiful hotel blocks from Rockaway Beach

Excellent service and very convenient from NYC

The hotel is beautiful. A very nicely decorated lobby and pool area. The room was nicely appointed, and I especially liked the bathroom and the balcony. I had room service the first evening, and the food was tasty and delivered in a reasonable amount of time considering how busy their restaurant is. Staff was friendly and helpful. I would definitely recommend staying here when in the Rockaways.

Excellent service and very convenient from NYC

The hotel is beautiful. A very nicely decorated lobby and pool area. The room was nicely appointed, and I especially liked the bathroom and the balcony. I had room service the first evening, and the food was tasty and delivered in a reasonable amount of time considering how busy their restaurant is. Staff was friendly and helpful. I would definitely recommend staying here when in the Rockaways.

The staff at the check in and by the pool was amazing!

The staff at the check in and by the pool was amazing!

Everyone who worked there that we encountered was friendly, helpful and chill in the best way. Had a great time

Everyone who worked there that we encountered was friendly, helpful and chill in the best way. Had a great time

For the price we paid (>$600/night) we expected at least a 4 star hotel experience, let alone some place that basically markets itself as a little resort. The AC in our room was gross (spewed water and mysterious black chunks onto the bed), the floor in our room hadn’t been swept or mopped, and the dining service at the rooftop and the restaurant were really bad. You can tell that they are trying to win over customers with flash and style, but do not have the right management in place to actually make things work well. Disappointed and will not be returning.

For the price we paid (>$600/night) we expected at least a 4 star hotel experience, let alone some place that basically markets itself as a little resort. The AC in our room was gross (spewed water and mysterious black chunks onto the bed), the floor in our room hadn’t been swept or mopped, and the dining service at the rooftop and the restaurant were really bad. You can tell that they are trying to win over customers with flash and style, but do not have the right management in place to actually make things work well. Disappointed and will not be returning.

Very loud music prevented sleep and loud hard rock does not fit with the spa theme. They need to decide what they want to be. People attending a spa want peace and quiet, not a full night of hard rock. Front desk staff insisted that the view attached is a bay view. That was truly odd, but they did finally agree to move us. The property is clean and nice. Housekeeping friendly and excellent.

We had a great time at the Rockaway Hotel. Staff, room, pool, restaurants all lovely. Make sure you make use of their amenities. Beach chairs, Umbrellas, bikes, and enjoy your stay!

We had a great time at the Rockaway Hotel. Staff, room, pool, restaurants all lovely. Make sure you make use of their amenities. Beach chairs, Umbrellas, bikes, and enjoy your stay!