Pier House Accommodation

Exterior
Front of property
Shower, hair dryer, towels
Shower, hair dryer, towels
Comfort Studio Suite | Free WiFi, bed sheets
8.2
Excellent(24 Reviews)

Apartment hotel in Funchal

2 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating
Top-tier experienceOne of the higher cost properties in the area
Includes essentialsInternet / Wifi, TV and more

About this apartment hotel

Aparthotel in Funchal, steps from Se Cathedral
This smoke-free aparthotel features free WiFi in public areas.
Each apartment features free WiFi, a flat-screen TV, and a hair dryer. Weekly housekeeping is available.
Pier House Accommodation offers 5 accommodations with hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided weekly.

Amenities

Internet / Wifi
TV

Map of Funchal

Available Rooms

Comfort Studio

Beds not specified

Room
Sleeps 2
You'll be directed to Hotels.com for availability & pricing

Comfort Double Room

Beds not specified

Room
Sleeps 2
You'll be directed to Hotels.com for availability & pricing

Comfort Studio Suite

Beds not specified

Room
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
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Reviews

8.2
Excellent(24 Reviews)
1.0
Oct 2024
Clean rooms, comfortable bed, convenient location within Funchal. But the positives are lost on the poor customer service and complete lack of sleep. I could not sleep at all for four nights. The hotel is directly above a bar/night club that played pounding music until 4am one night, 2am other nights, including Sunday and Monday nights. It was impossible to sleep. The bedroom vibrated from the music bass. The hotel does not own the club so they have no control, but it’s the same building and can be heard and felt clearly. You will not sleep if you stay here. Poor customer service. To begin, the booking confirmation stated there was no front desk and to contact the property to make check-in arrangements. I tried to contact multiple times, they did not reply to messages. I eventually managed to get a response on the phone on the day of our arrival when the only instructions given were “call us when you arrive at the property”. When we arrived that evening, the person who answered the phone was unhappy and rude, telling us that he had needed to leave the supermarket to check us in – not at all welcoming to hotel guests. There was a huge deposit to pay each to "protect the hotel against damage". This was far too excessive, particularly as we had already paid for our stay in advance. After we left, one of the deposits had a deduction with no explanation. The hotel claim this is due to exchange rate, yet the other was refunded in full so it cannot be.
1.0
Oct 2024
Clean rooms, comfortable bed, convenient location within Funchal. But the positives are lost on the poor customer service and complete lack of sleep. I could not sleep at all for four nights. The hotel is directly above a bar/night club that played pounding music until 4am one night, 2am other nights, including Sunday and Monday nights. It was impossible to sleep. The bedroom vibrated from the music bass. The hotel does not own the club so they have no control, but it’s the same building and can be heard and felt clearly. You will not sleep if you stay here. Poor customer service. To begin, the booking confirmation stated there was no front desk and to contact the property to make check-in arrangements. I tried to contact multiple times, they did not reply to messages. I eventually managed to get a response on the phone on the day of our arrival when the only instructions given were “call us when you arrive at the property”. When we arrived that evening, the person who answered the phone was unhappy and rude, telling us that he had needed to leave the supermarket to check us in – not at all welcoming to hotel guests. There was a huge deposit to pay each to "protect the hotel against damage". This was far too excessive, particularly as we had already paid for our stay in advance. After we left, one of the deposits had a deduction with no explanation. The hotel claim this is due to exchange rate, yet the other was refunded in full so it cannot be.
10.0
Sep 2024
I want to thank Teresa and Andre for providing such wonderful service. There are no words to express my gratitude for their help outside of their working hours. My flight to Madeira was extremely delayed, and I arrived on the island at 4 a.m. Teresa stayed in touch with me and ensured Andre was ready to pick me up whenever I needed. Andre picked me up at the airport, safely delivered me to the hotel, checked me in, and helped me find my room. Additionally, my return flight was canceled, and I called Teresa at midnight, hoping to find an available room, and she answered! This was especially surprising, considering her working day ends at 6 p.m.! She picked up the phone, arranged for an apartment, and asked Andre to pick me up. The airport was packed with people who couldn’t find available rooms, and there were no taxis. Yet, I received luxury service by calling the right person in the middle of the night. They picked me up from the airport, settled me into the apartment, and didn’t take any money upfront! They simply said, “You can send a wire later.” I had a 35-hour flight delay. I was so exhausted and upset, and those two people were a blessing amidst all that disaster. Thank you so, so much again!
10.0
Sep 2024
I want to thank Teresa and Andre for providing such wonderful service. There are no words to express my gratitude for their help outside of their working hours. My flight to Madeira was extremely delayed, and I arrived on the island at 4 a.m. Teresa stayed in touch with me and ensured Andre was ready to pick me up whenever I needed. Andre picked me up at the airport, safely delivered me to the hotel, checked me in, and helped me find my room. Additionally, my return flight was canceled, and I called Teresa at midnight, hoping to find an available room, and she answered! This was especially surprising, considering her working day ends at 6 p.m.! She picked up the phone, arranged for an apartment, and asked Andre to pick me up. The airport was packed with people who couldn’t find available rooms, and there were no taxis. Yet, I received luxury service by calling the right person in the middle of the night. They picked me up from the airport, settled me into the apartment, and didn’t take any money upfront! They simply said, “You can send a wire later.” I had a 35-hour flight delay. I was so exhausted and upset, and those two people were a blessing amidst all that disaster. Thank you so, so much again!
10.0
Aug 2024
Great place to stay in the middle of town, very clean and nice rooms with little touches like welcome chocolates. Next to amazing restaurants and cafes. Loved our stay overall, and would stay again, but be aware it’s above a nightclub that goes til past 4am on weekend. Bring ear plugs. Also, don’t expect host to reply to or remember messages via Expedia chat - get their number (different than the one posted) and call them directly to confirm things like parking and arrival time.
10.0
Aug 2024
Great place to stay in the middle of town, very clean and nice rooms with little touches like welcome chocolates. Next to amazing restaurants and cafes. Loved our stay overall, and would stay again, but be aware it’s above a nightclub that goes til past 4am on weekend. Bring ear plugs. Also, don’t expect host to reply to or remember messages via Expedia chat - get their number (different than the one posted) and call them directly to confirm things like parking and arrival time.
10.0
May 2024
Good location, good rooms and service!
10.0
May 2024
Good location, good rooms and service!

FAQs

How much does this apartment hotel cost compared to others in Funchal?

The average price for a rental in Funchal is $137 per night. This rental is $259 above the average.

Is parking included with this apartment hotel?

Parking is not specified as an available amenity at Pier House Accommodation. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment hotel?

We didn’t find pool listed as an amenity for this apartment hotel. It may be worth double checking if a pool is important for your stay.

Is Pier House Accommodation pet friendly?

Unfortunately, this apartment hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Pier House Accommodation?

We found 2 amenities for this rental. This includes internet / wifi, and tv.

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