Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel

4.0

Good(741 Reviews)

Hotel in Waterloo

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Holiday Inn Express Hotel & Suites in Waterloo, Ontario is just 2 minutes’ walk from St Jacobs Farmer's Market and features an indoor saltwater pool. All guest rooms include a 42" flat-screen TV.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Waterloo

Nearby attractions

Waterloo Park

5.2 mi

Adventure Rooms Canada | Escape Rooms Kitchener

Available Rooms

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 645 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 495 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel

$$$$

4.0

Good(741 Reviews)

Hotel in Waterloo

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Holiday Inn Express Hotel & Suites in Waterloo, Ontario is just 2 minutes’ walk from St Jacobs Farmer's Market and features an indoor saltwater pool. All guest rooms include a 42" flat-screen TV.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Waterloo

Nearby attractions

Waterloo Park

5.2 mi

Adventure Rooms Canada | Escape Rooms Kitchener

Available Rooms

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Queen • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 645 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 495 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

4.0

Good(741 Reviews)

100% verified reviews

5.0

Sep 2024

Very nice room staff and fabulous location

Breakfast was good .Ample food choices!

Nothing all was great

5.0

Sep 2024

Liked the place

Quiet at night

Busy

4.5

Jul 2024

i had a good stay and will use same hotel for my next trip in St Jacobs area.

basic breakfast with good customer service

nothing

4.0

Jun 2024

Good value hotel in an excellent loaction

Really good value hotel in an excellent location - very spacious and comfortable room

Absolutely nothing

4.0

Apr 2024

Good

Clean and comfortable

Out in the middle of no where

5.0

Apr 2024

Great Hotel

Great location, breakfast was good and the kids loved the pool. Comfy clean rooms and the staff were polite and helpful. Would definitely stay again

0.5

Nov 2023

Didn't stay as there was a problem with the reservation.

Person I spoke with at the front desk was very pleasant.

I requested a change in the booking date 48 hours before the original booking. I received an email from booking.com saying to contact the hotel directly, which I did, and they advised that I had to contact booking.com to request the date changes (from Nov 18 to Dec 16) or have a 3-way call with them, but they would not call booking.com. Since I gave my credit card information at the time of booking, I was sure that my reservation could be cancelled, but when I tried to cancel it, I was informed (by booking.com) that I could only change the reservation date. Looks like I am out over $276. Not happy

5.0

Nov 2023

Comfy spacious room with awesome staff; we’ll definitely be back.

Super comfy room and bed. Staff was very helpful and pleasant. Roomy suite. Larger fridge. Really enjoyed our time here. Very clean in room and outside.

Sadly the toilet was so low I needed help getting off of it each time. Recovering from a broken knee so this was an issue. Otherwise all was great!

0.5

Aug 2023

Honestly a terrible hotel experience for an otherwise excellent weekend.

Breakfast was solid overall. Obviously a great location.

Front desk person who checked us in took off behind the desk to another room with my drivers license and credit card without permission as I was distracted by another employee explaining where to park. This front desk employee was rude and demanding thereafter once I confronted him for basically stealing my personal property and ID. I’ve stayed at Holiday Inns many times among other hotels and I’ve never experienced such terrible behaviour from front desk staff. My parents stayed at the Styabridge next door a few weeks prior to our stay at Holiday Inn and they were extremely disappointed and told us not to stay there so we choose as we often do “the Holiday Inn”. We discussed the matter with the manager the next morning and she could not care less about our concerns or the episode from the night before. Our stays in other cities have been top notch so extremely surprised and utterly disappointed in the St Jacobs location. Facilities could use to increased upkeep and cleaning for sure as well. Doesn’t need to be perfect but certainly noticed this location missed the mark like so many others we’ve stayed at. Hope this is helpful!

4.0

Aug 2023

Very good

Breakfast was good Location was good we could walk to a lot of things

If you had a hot tub

4.0

May 2023

overall it's nice.

accessibility

parking space

4.5

May 2023

We enjoyed our stay very much and would consider returning for another stay.

We enjoyed the kitchenette facility in our room. The breakfast was excellent, and the coffee was delicious. The bathroom was also well appointed. The staff was very friendly. The hotel was also very quiet.

A bit more attention to cleanliness in corners and baseboards in bathroom.

5.0

May 2023

Exceptional

The location. All the amenities Staff was very helpful and nice The breakfast was delicious Check in and out was easy and fast

3.0

May 2023

Overall, we did enjoy our stay.

Staff was friendly and helpful!

The shower was not adjustable and water pressure was low. The toilet paper was so thin, had to use more than normal.

4.0

May 2023

served it’s purpose

very clean and in good location

little pricey

1.5

Apr 2023

Not worth the price

The location was perfect for what we wanted to do

My bed was not changed and I needed a whole sheet change. Found an unidentified object in my bed. The drain plug in shower would not stay open so I showered in a few inches of water. No fan or blow dryer in bathroom

5.0

Apr 2023

Could not of dreamed of a better stay! Love this place, the wonderful staff and breakfast Awesome!

I loved that they all treated us like we were special! Riya was at the desk when we got there... she explained everything about the facilities to us, and answered our questions about how the billing works.. She was so pleasant! Later we took our room, but we went to ask if we could get a larger room and (I think it was her boss) came and talked to us.. And he was so great! No problem.. up graded us.. and we had a blast.... Everyone we met, was so pleasant! Great staff, right from entering the building to the room cleaning, to the breakfast, to our exit.. We thank them all for a great time.

2.0

Apr 2023

We have stayed at this location many times, this was very disappointing to say the least.

The bed was very comfy, breakfast was very good

Furniture was very worn. No washcloths in room, partner went for a swim, pool was very cold & he got bit in pool by a bug. I took pictures & we informed the desk of the situation. We suggested they shut down pool & possibly do a cleaning cause there were small children staying in hotel, his bite was quite bad, wouldn't want to see a child get bit. They did nothing, we also talked to day manager but nothing was done.

5.0

Mar 2023

Exceptional

Friendly service great place

Everything was great

2.0

Mar 2023

Pool is horrible

The staff were great, 24/7 express store and coffee

The pool was horrible. Lots of chlorine, it was so bad that my son had a asthma attack. The whole reason for going was to use the pool but the chlorine was so bad all night and the next day that when you even walked in your eyes were burning very bad and everyone kept complaining about it. The ventilation is horrible in the pool room. No towels were provided in my room i had to ask for them. Their was hair in the bathtub as well. The room itself was beautiful and beds were super cozy. Would not recommend if you need to use the pool with kids

4.5

Mar 2023

very clean and comfortable

a very comfortable and clean environment and had 2 queen beds

3.5

Feb 2023

Good

Spend time with family

The parking lot had snow wasn't clean properly, pool was cold and a little dirty I saw hair inside.

0.5

Feb 2023

Staff kind of killed the stay

Price was decent and hotel was nice overall. Breakfast wasn't great

This hotel is very difficult to deal with. The hotel itself was ok. However, trying to get a receipt for the stay afterwards was a nightmare. I spoke to two different people who told me a receipt was not possible because I booked through booking.com. after calling booking.com, I had to remain on the lineforbooking.com to call the hotel to get a receipt. The hotel themselves then emailed the receipt. However, on the phone they told me they are not the ones that charged me and it was billed through booking.com. I highly recommend booking.com but stay away from this hotel. Hampton Inn across the street was amazing. We stayed there for a second night when Holiday Inn would not accommodate a price match, Even though on their website, it states that they price match. Kind of a joke of a place.

5.0

Feb 2023

Exceptional

Great location. Breakfast was busy as to be expected on a holiday weekend, and the staff serviced it well.

4.5

Feb 2023

It was a lovely experience

cleanliness, service, breakfast with stay

not much

3.5

Feb 2023

Good

Pranav the manager was very cooperative, however basic facilities like drinking water is not provided and coffee also limited and not replenished daily

NO drinking water provided and refill of coffee plate should be daily

5.0

Jan 2023

Exceptional

Everything right from reception to stay was extremely helpful and good .

FAQs

How much does this hotel cost compared to others in Waterloo?

The average price for a rental in Waterloo is $171 per night. This rental is $56 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel. Enjoy the water!

Is Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel?

We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and fireplace.

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Looking for a business stay, family stay, couples stay, getaway vacation, or traveling to Waterloo, at $107 per night for your next great vacation.

$$$$

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel

Hotel in Waterloo

Reasons to book

About this hotel

Amenities

Map of Waterloo

Nearby attractions

Available Rooms

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel

Hotel in Waterloo

Reasons to book

About this hotel

Amenities

Map of Waterloo

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Waterloo?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel pet friendly?

What amenities are available at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel?

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