Hilton Garden Inn Louisville East
4.1
Excellent(309 Reviews)Hotel in Jeffersontown, KY
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsGarden, Pool, Pets allowed and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
This hotel is located one mile from Interstate 64 and 14 miles from downtown Louisville. This hotel offers an indoor pool and a 43-inch flat-screen in every room.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Jeffersontown, KY
Available Rooms
1 King • 301 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
2 Queen • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
2 Queen • 301 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.1
Excellent(309 Reviews)100% verified reviews
4.1
Very clean facilities. Staff very friendly. We will be back
4.1
The property is as pictured in the ads and everything was clean.
The front desk and cleaning staff were very rude. upon checking in the employee continued to rush the process like I was annoying her or she had something better to do. She also let us know that booking was overcharging us for the room. When we asked for extra towels we had to come get them because “no one was bringing them to your room.” when we agreed the housekeeper for help he asked about what we were still in the hotel part the checkout time and was reluctant to help. And for the price this location is horrible. it’s so far from everything.
4.1
Tried charging us 2x. Ad said there was a hot tub, but no hot tub, bummed. And to charge for that horrible breakfast. Lessons learned.
4.1
the friendly staff like Mrs. Wendy from front desk, Mrs. Ana from kitchen and the amazing group helping her in kitchen as well!
beautiful hotel
4.1
nice facility
moved to different hotel the first night and the second room I booked with 2 queens was not held for us even after being there in person the day before and asking them to make sure it was available
4.1
I was told, in an email, that my room charge would be the flat rate, even with 3 small Lhasa Apso dogs. I was concerned about fees that plague dog owners and was assured that I would only pay the flat rate.
I walk my dogs every 1 1/2 hours, they don't bark when in the room, don't chew anything but dog food, and I'm very disappointed that hotels are now using us to escalate fees.
$75. Is alot of money and you did not earn it. I took excellent care of your property, now please take care of a good customer.
4.1
Pleasant staff. Large comfortable room. Good area.
Had some miscommunication with attendant serving breakfast. We paid for our breakfast with room ahead of time & she tried to charge us again even after desk advised her we had paid.
4.1
Great facilities.
The toilet in our room wouldn't pull water into the tank so it would flush.had to keep pulling the tank lid off and hitting the top of the mechanism to make it draw water.
4.1
the slinging glass door on the shower. I was very relaxed for sure
nothing
4.1
hotel was nice and clean.
We thought we were in a different location off Brownsboro Road but after a late dinner we went to check in and discovered our reservation was about 10 miles away at a different location. Very frustrating and the staff made no offer to accommodate us to make a change.
4.1
Breakfast wasn’t included with my stay.
4.1
location and its a Hilton!
it was almost as cold inside as. it was outside! very uncomfortable
4.1
The wifi and cable was nice and it was clean and spacious for the most part. The King size bed was very comfortable.
The toilet was very low to the ground and the bed was a little too high. It was hard to get in and out of even though Im 5'9. There is absolutely no vending machines at all. If youre hungry you have to buy very over priced limited options of beverages and ramen noodles, small chip bags, and candy bars next to the front desk. It had nothing that was stated in the listing. If you wanted breakfast it was 7 a.m. to 11 a.m. and it was cold for 8.50 per person. If you wanted a hot breakfast you had to order it from the kitchen that was open limited hours for much more money. The side door close to our hotel room would lock us out if we didn't prop the door open. There was no freezer in the refrigerator in our room and we were given only two keurig coffees and a couple tea pods and when we asked for more they were reluctant to give us some because they sell coffee by the desk as well. They also charge a 25.00 per night damage deposit even though it was not stated when booked either. There was absolutely no view, atleast from our room. When we looked out the window all we could see was the hotel 100 feet in front of us that we wished we had booked. Very disappointed to say the least.
4.1
nothing
BE AWARE there are several Hilton Garden Inn Louisville locations.
Exhausted I arrived at Hilton Garden Inn Louisville. After some confusion and a couple of calls the hotel clerk determined I was at the wrong location. Hotel clerk [nice young man] advised me since reservation was made thru Booking.com the hotel could not assist in changing reservation & I needed to call Booking.com for help. Booking.com kept the hotel clerk & myself on hold for over 30 minutes & then advised me they would not be of any assistance - said only hotel could assist or change reservation [ie ask hotel for help].
After over 10 hours on the road & very frustrating call, driving to different location in a strange city was not a good idea. Hilton Garden Inn Louisville East was advised I needed to cancel reservation.
Not only did I get charged anyway -- they overcharged my credit card!!! To be fair -- After several calls to Hilton Garden Inn East, I have gotten a refund of the overcharge - still waiting for balance to be credited. [Wonder if my time is worth anything hmmmm?]
4.1
I have only praise to offer. The front desk staff was extraordinarily helpful. My room was immaculate. Parking was never an issue at all.
4.1
Lobby smelled of cigarettes
4.1
We were there just to sleep before surgery and the room was nice and cool and bed was super comfortable
N/A
4.1
room
breakfast not included
4.1
Room was clean and comfortable, staff were helpful, access to the small shop out front was easy.
FAQs
How much does this hotel cost compared to others in Jeffersontown?
The average price for a rental in Jeffersontown is $144 per night. This rental is $56 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Louisville East. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Louisville East. Enjoy the water!
Is Hilton Garden Inn Louisville East pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Garden Inn Louisville East?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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