Hotel Cassendra
Hotel in Kandy
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Free cancellationFull refund if you change your mind
Well priced for this locationProperty prices in this area are generally higher
About this hotel
Attractively set in the centre of Kandy, Hotel Cassendra features air-conditioned rooms with free WiFi, free private parking and room service. Boasting a 24-hour front desk, this property also has a restaurant and a terrace.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Garden
Family friendly
Map of Kandy
Available Rooms
Deluxe Double Room
1 King • 215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Family Suite
1 King • 269 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Deluxe Triple Room
1 King • 236 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Standard Double Room
1 Double • 161 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Double Room
1 Double • 161 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
££££
Ratings and reviews
100% verified reviews10.0 / 10.0
The location was very convenient. 20 minute walk to the lake and the temple. Staff was very friendly and accommodating. Rooms were very clean and comfortable. We only had dinner at the hotel, and it was worth the price.
5.0 / 10.0
Staff was very helpful
The Glassdoor in the shower cubicle was broken. The bathroom did not have any lock
The room did not have a balcony when I specified right at the time of booking that I needed a room with a balcony or overlooking the lake. No parking space. The wood around the mirror was constantly attacked by termites and hence the dust from the wood had fallen on the suitcases.
7.0 / 10.0
Lovely location if you want a view of Kandy. Staff was very friendly and helpful. Service Wash fast and clean. Room was a great size and wi-do was without problems.
The architecture of the hotel is a bit weird and there are no lift. Breakfast was a set plate - only option was how you want you’re eggs.
8.0 / 10.0
Habitació gran i bany complet. Esmorzar correcte i personal molt amable. Bon lloc per estar-s'hi a Kandy.
8.0 / 10.0
good location clean rooms. quiet atmosphere. would like to stay in the location again on a more relaxed visit. did not have breakfast as we had to leave early for a conference. the driver was provided accommodation and he was comfortable for the night.
the access is a bit steep. however managable.
1.0 / 10.0
Booked a deluxe room via booking.com. At the last moment they called and informed me the room has a technical issue and cannot stay in the room. Found that the reserved room was issued to another guest. Then they offered to stay in a standard room and the rate is greater than the booking.com standard room rate. Totally disappointed. Don't book this property. Worst customer service. Very bad experience. Hope this information will help you.
2.0 / 10.0
I booked double deluxe for my stay in booking.com. But they give the standard room with less facilities for the same price I booked in booking.com. When I made a complaint, first they didn’t accept their fault. After I showed the pictures in booking.com and the pictures of the room they gave they accept it and gave free breakfast for both of us. The breakfast also below average. They literally spoiled our honeymoon. Very worst customer care service and worst management
7.0 / 10.0
Great view with very nice staff.
Slightly hard to find.
8.0 / 10.0
Beautiful open planned foyer. Huge room with an extra bed. Hot showers in a well appointed bathroom. Hotel position is fairly close to city but there were plenty of mid range restaurants nearby to save driving to town for dinner.
Air conditioning while cold, could only adjust the temperature but not the fan so the unit was noisy and blowing onto us the entire night.
Bed was hard.
Seating area in room but unusable if you want to open doors onto balcony because the extra bed was in the way. Get rid of the extra bed!
View was nothing to rave about even though we were up high.
Booking.com sent an email stating that if we want a room with private bathroom, to upgrade but it turned out all rooms have private bathroom……it just doesn’t state so in the room information. So we paid an extra Au$15 to upgrade for no reason. The hotel staff blamed the marketing team.
8.0 / 10.0
comfort
steep, difficult access to the hotel, little parking space in case of a larger group
8.0 / 10.0
The bed was huge and really comfortable. I had a tremendous night’s sleep.
The staff were helpful, relaxed and courteous.
It was clean, apart from the staircase.
It is about a kilometre out from town and up a hill, so unless you fancy the hill, you will need a tuk tuk.
When you see how polluted Kandy is, you will realise that being a little out of the city centre is not a bad thing at all.
One of the steepest staircases I have ever encountered in a hotel.
The breakfast was not particularly imaginative. It was okay, but functional, rather than tasty.
6.0 / 10.0
-big rooms
-good brekkie
-very helpful restaurant manager
-we booked on a good discounted price (did not worth more though)
-we did not get the room what we booked, but the restaurant manager was very helpful and we could move to the originally booked room on the second night.
-we stayed in 3 different rooms, one on the top floor was very loud as 2 different machines were humming alternately until late night and from early morning.
The other two rooms’ bathroom windows were facing to the hotel’s inner corridor and food smell from the kitchen was coming into the rooms from 6am - even when the bathroom doors were closed our rooms was stinky from food. Also conversations from the lobby area were echoing in the rooms.
-There are no chairs and a table on the balcony.
-Hotel is quiet high on the hill, not an easy and short walk from the city, and you cannot really see the lake too.
-Hotel looks better on the pictures then in real, quiet used, stained curtain, dirty walls and tiles.
7.0 / 10.0
Die Lage, freundliches Personal
Betten etwas hart und Duschen lauwarm
9.0 / 10.0
Chambre très spacieuse!
Le lit est très confortable.
L’hôtel est au calme, niché pas loin du view point.
Facile à trouver, et l’hôtel envoie un petit message avant l’arrivée pour ne pas se faire arnaquer par les Tuktuk!
Grille de l’entrée fermée à 23:00 et compliqué de trouver une sonnette ou un numéro auquel téléphoner…
merci à mon driver PickMe d’avoir fait le nécessaire.
Présence de petits insectes un peu partout dans la chambre et surtout sur le bois.
10.0 / 10.0
Staff was amazing. When checking in a refreshing fruit drink was given to me.
When I checked out I accidentally left a shopping bag behind. The staff gave me a call to tell me. After returning to retrieve my items the staff had safely hidden it away.
I had a great experience.
Room could use some repairs
7.0 / 10.0
Location was handy though there was a tut tut ride into town
The window overlooked the shared corridor so had to keep the curtains closed
1.0 / 10.0
Atrašanās vieta
Viss
8.0 / 10.0
In such a location, the restaurant should have been better equipped.
No sri lankan breakfast on the menu
5.0 / 10.0
I got deluxe room
Room
10.0 / 10.0
This hotel is perfect. We stayed four nights. The staff was incredibly helpful, the rooms were large and clean, the breakfast, which was slightly different every day, was consistently delicious. I would stay here again for sure.
TV signal was sometimes weak.
3.0 / 10.0
They gave us rooms with dirty linen
dirty linen. breakfast sucks.
9.0 / 10.0
Lovely staff, beautiful views of Kandy, nice room
A little out from centre but that means it’s quiet!
7.0 / 10.0
Das Zimmer war geräumig.
Die Lage war für uns zu weit außerhalb. Es gab keine Bar.
2.0 / 10.0
- nicht sauber, Haare im Raum, Bad nicht gereinigt (inklusive Reste in Toilette…)
- Duschen ging nur entweder kalt oder kochend heiß, nix dazwischen
- Abfluss von anderen Zimmern im Bad laut hörbar
8.0 / 10.0
Habitaciones muy amplias y cómodas. Ideal para descansar
Quizás el acceso al hotel es algo complicado, pero su ubicación es buena.
9.0 / 10.0
Very good
Everything was superb
10.0 / 10.0
The lady in the reception were very nice, food and the hospitality
Please improve the cleaning, fix missing items in the bathroom
9.0 / 10.0
- nice and helpful staff (We changed our booking from two nights to one night. After some language issues it was no problem at all and we didn’t have extra fees)
- spacious room and bathroom
- good shower
- nice view especially in the morning
- good breakfast
3.0 / 10.0
Didn’t order food.
Mosquito in room
Room up many steep stairs.
Room had bad aroma
Shower cold then scalding hot
2* at best.
Probably won’t trust site again
9.0 / 10.0
Extremely helpful staff
10.0 / 10.0
friendly and very supportive staff
10.0 / 10.0
Room was big, bed was massive, shower was amazing.
Good, central location.
Breakfast was probably one of the better we have had in Sri Lanka.
Staff were attentive but not excessively so.
Also they quickly sorted laundry for us (within 24 hours)
There were no negatives to our stay
6.0 / 10.0
Room was nice n comfortable. Staff was pleasant.
The hotel is located at a considerable height and it is difficult climb if it is done 3-4 times a day. The hotel restaurant was not operational and access to public transport is very limited. Hot wster in our bsthroom was not available snd we had to use another rooms bathroom.
5.0 / 10.0
Nuwan has been very kind and available to help with all requests, in person and via whatsapp, providing suggestions for tours around Kandy as well as drivers. Rooms are big and bathrooms were clean. Location is nice though not walkable to the city center.
Not a 4 star hotel. All personnel is nice but quite helpless, they all depend on Nuwan who’s the only one who really helps and takes decisions. One of the staff was not able to get us a not extremely overpriced tuktuk to the center. First night our rooms got infested by flying ants - after notifying this to Nuwan he told us just not to turn on all lights during sunset and this hasn’t happened again, also the rooms got cleaned from all ants. Hot water in one room was not guaranteed and towels are small. Bed sheets are stained, one room had a lot of food rests underneath one of the beds. Haven’t notified all this to the reception so not sure if this could have been changed. It’s a big 3 stars facility in a nice location with poor maintenance and mostly helpless staff. With same price and less stars, score would’ve been higher. Only one keycard per room but this seems common in Sri Lanka.
7.0 / 10.0
Staff was very nice. Room was modern and nice view. Good quality price.
A few little bugs in the room, and breakfast could be better.
10.0 / 10.0
It was a family reunion where there were nine of us. We all had an excellent time! The breakfast was excellent and the location was convenient. The premises were very clean.
5.0 / 10.0
They made an overbooking of double rooms with lake view, so upon our arrival we received a triple room with joint beds, no balcony, no lake view. We could negotiate a 6USD discount but it is still poor given that we booked a nice room with a balcony and views and we got something totally different.
We had to go to complain cause the staff wouldn’t tell us about it by themselves, offering breakfast or another gesture by themselves.
Disappointing…
10.0 / 10.0
La habitación era perfecta. Cama muy cómoda y preciosas vistas. El personal encantador. Para repetir seguro.
1.0 / 10.0
The location is OK. But you need a tuc tuc to get there.
Our room was right above the dining area and kitchen. Our room smelled like food all the time. It was extremely gross. Staff was very indifferent and did not seem to register any feedback whatsoever. They combine indifference with humility, which does not equate to hospitality at all. This was our worst hotel by far during our three week (!) trip around Sri Lanka.
6.0 / 10.0
Staff were attentive and the view from the room was nice, the shower was powerful but no temperature control
Ants in the room, not the most clean room and some stained bedsheets, breakfast was mediocre, the shower was hard to control it was either too hot or too cold. The kettle in the room was the wrong type of plug and the lid for it was broken
FAQs
How much does this hotel cost compared to others in Kandy?
The average price for a rental in Kandy is £31 per night. This rental is £5 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Cassendra. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Cassendra pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Cassendra?
We found 10 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, smoking allowed, and parking.
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