HS HOTSSON Hotel Acapulco

Property building, Nearby landmark, Facade/entrance, Beach, Sea view, Family

8.3 / 10.0

Excellent(2,696 Ratings)

Hotel in Acapulco

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Includes essentialsPool, Air conditioner, Internet / Wifi and more

About this hotel

This beachfront hotel features 4 outdoor swimming pools and a fitness centre. Most of the hotel’s rooms offer ocean views. There is a golf course 30 minutes' drive away.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of Acapulco

Nearby attractions

Acapulco Historical Museum of Fort San Diego

Playa de los enamorados

5.7 mi

Available Rooms

1 King • 269 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

££££

HS HOTSSON Hotel Acapulco

££££

8.3 / 10.0

Excellent(2,696 Ratings)

Hotel in Acapulco

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Includes essentialsPool, Air conditioner, Internet / Wifi and more

About this hotel

This beachfront hotel features 4 outdoor swimming pools and a fitness centre. Most of the hotel’s rooms offer ocean views. There is a golf course 30 minutes' drive away.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of Acapulco

Nearby attractions

Acapulco Historical Museum of Fort San Diego

Playa de los enamorados

5.7 mi

Available Rooms

1 King • 269 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 215 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.3 / 10.0

Excellent(2,696 Ratings)

100% verified reviews

8.0 / 10.0

May 2024

escapada

buena ubicación, lindas vistas

wifi muy malo

7.0 / 10.0

Aug 2023

Good

The staff were very good

The air-conditioning wasn't working properly, we had to call the maintenance to fix it, the elevators where a mess

10.0 / 10.0

Aug 2023

Wonderful experience every time

The staff was excellent , the location was excellent, the experience was unforgettable like always. We visit Acapulco 3 times a year and we stay at this resort every time and it needs disappoints. I recommend this establishment 100%

10.0 / 10.0

Jul 2023

Exceptional

The hotel is very clean. The room size, views, location were great. Staff was friendly.

10.0 / 10.0

Jun 2023

Exceptional

Nos lo pasamos de maravilla, todo fue genial. Gracias por su servicio.

Nothing all was wonderful

9.0 / 10.0

Jun 2023

Superb

comfortable bed

furniture is quite old

10.0 / 10.0

Jun 2023

we would stay there again

it was nice loved the swimming pools

10.0 / 10.0

May 2023

Exceptional

Location of the hotel

No food or drinks allow to rooms.

10.0 / 10.0

Apr 2023

very good location and clean

location, cleanliness, good access to the beach

pricey breakfast

10.0 / 10.0

Apr 2023

Great location

Location

Not able to take drinks or food and no room service available

3.0 / 10.0

Apr 2023

I DO NOT RECOMMEND THIS HOTEL AT ALL

The location is good and you can have access to the beach quickly. There is a variety of food in the restaurants and the bars offer drinks all the time.

The staff is lousy, they do not have good customer service. I had many arguments with the staff because of the bad service. The room was in poor condition and they had to go twice to fix things like the sink and the towel rail. They offered us the all-inclusive service and we paid for one day, they promised us a dinner and then they said that there was no more room, finally after a lot of arguing I was able to have dinner. There is a private beach club that we paid for, they told us they would respect all inclusive and it was a lie, the club manager was very rude and we had to ask for a refund. I went on vacation to relieve stress and I got more. I DO NOT RECOMMEND THIS HOTEL AT ALL.

1.0 / 10.0

Apr 2023

Bad

the quality of the rooms X price

the quality of the property X the price

6.0 / 10.0

Apr 2023

Pleasant

Some of the staff really nice,. Good amenities and comfy room

Some staff rude. Everything available for purchase is ridiculously expensive including water, yet they have a no outside food and drink policy. Gym is really bare

10.0 / 10.0

Apr 2023

Exceptional

We liked the pool, the location.

We did not like the beds, we did not like the fact we could not bring any drinks to the room. You should add more food to your Manu.

9.0 / 10.0

Mar 2023

awesome

clean pools

nothing

8.0 / 10.0

Mar 2023

Nice place and swimming pools, beach front

Location

Restaurant

1.0 / 10.0

Mar 2023

Bad

Breakfast was good. Location was wonderful.

They overcharged us they did not put the rooms close to each other. There was mold in the room desk had a very bad attitude. They were not accommodating to our needs housekeepers wonderful restaurant, wonderful other staffs or wonderful room smells like mold when I asked to get moved front desk said to no that’s what I requested the type of room, I would not recommend this room to anybody and I would not be staying there again They wanted to charge for everything for an extra person for losing the key for losing the bracelet. Everything was an extra charge.

2.0 / 10.0

Feb 2023

The structure of the hotel is gorgeous, the operational personnel is good, the administrative personnel is terrible.

The rooms are large, all the hotel is spacious and clean.

- The administrative personnel is not competent. There is no description of the services available in the rooms. - The minibar never worked and the maintenance personnel refused to change it (they pretended it worked when it obviously did not work). - The room telephone stopped working after 24 hours. After it was “fixed” we could only call “0”. - There is a (good) Italian restaurant in the hotel. Its existence is not announced. When you discover it, the administration refuse to let you in if you do not have made a reservation made 24 hours in advance. Even if the restaurant is half empty, you need a 24 hour reservation. - I had a two week reservation. When I arrived I tried to shorten it by two days. This was flatly rejected: you have paid for two weeks, you would never reimburse you. The reason invoked: Booking.com would not allow it. I contacted Booking and I was told this was a matter to be resolved with the hotel.

10.0 / 10.0

Feb 2023

great experience

everything

7.0 / 10.0

Jan 2023

Good stay for family

Great view from all the rooms, you can enjoy the sea. The food at the restaurant was good and included several options. It has many pools, so there is space for everyone and direct access to the beach!

The service at the reception was not good. There is no orientation for WiFi, towel services, and explanation about our rate. The luggage takes so long to arrive in the room.

8.0 / 10.0

Jan 2023

The visit was relaxing, and the balcony view from the 10th floor was amazing.

I really appreciate the level of service in the dining room; the staff was very pleasant. Next, I also appreciate the extra mile Gabriel (the tourist planner) offered when I left the hotel to take my bag to the taxi at the end of the hotel driveway. The New Year's Eve pirate inspired theme was truly beautiful.

I didn't like that the hotel lacked sufficent hot water for bathing. My showers were luke warm, which wasn't desirable for the duration of my visit. The hotel elevators stop working at one point and I had to climb the stairs to the top floors for two days.

6.0 / 10.0

Jan 2023

not sure if I will stay here again, staff at reception were not very nice

this time I was very disappointed on how the property looked, it needs a lot of work and cleaning, mold in bathroom, door didn’t close in bathroom, allowing water to be spilled out, water stains on bathroom ceiling and dirty comforters, overall a lot improvements needed

the location is the only thing I liked

FAQs

How much does this hotel cost compared to others in Acapulco?

The average price for a rental in Acapulco is £95 per night. This rental is £41 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at HS HOTSSON Hotel Acapulco. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at HS HOTSSON Hotel Acapulco. Enjoy the water!

Is HS HOTSSON Hotel Acapulco pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at HS HOTSSON Hotel Acapulco?

We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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9.4 / 10.0

Outstanding(13 Ratings)

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Bed and Breakfast

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1 queen bed

Garden · Pool · Kitchen or Kitchenette

Most favorited

Nestled in Acapulco, this Bed and Breakfast is perfect for your next vacation. Enjoy Casa Lisa's top-rated amenities, including Air conditioner, Internet / Wifi and Smoking allowed, and more.

££££

HS HOTSSON Hotel Acapulco

Hotel in Acapulco

Reasons to book

About this hotel

Amenities

Map of Acapulco

Nearby attractions

Available Rooms

HS HOTSSON Hotel Acapulco

Hotel in Acapulco

Reasons to book

About this hotel

Amenities

Map of Acapulco

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Acapulco?

Is parking included with this hotel?

Is there a pool at this hotel?

Is HS HOTSSON Hotel Acapulco pet friendly?

What amenities are available at HS HOTSSON Hotel Acapulco?

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