The Platinum Kuala Lumpur by LUMA
4.0
Good(5,089 Reviews)Apartment in Kuala Lumpur City
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this apartment rental
Situated conveniently in Kuala Lumpur, The Platinum Kuala Lumpur by LUMA offers a buffet breakfast and free WiFi. There is a private entrance at the apartment for the convenience of those who stay.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Kuala Lumpur City
Available Rooms
Superior Apartment
1 King • 850 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Two-Bedroom Apartment
1 Single • 1 King • 1054 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
Executive Two-Bedroom Apartment
1 King • 1 Queen • 1001 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Premier Two-Bedroom Apartment
1 Queen • 1 King • 1194 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Three-Bedroom Apartment
1 Queen • 1 Queen • 1 King • 1302 ft²
Sleeps 8
+
You'll be directed to Booking.com for availability & pricing
££££
Reviews
4.0
Good(5,089 Reviews)100% verified reviews
4.0
Nothing
The staffs were rude
4.0
Bath tub
Security deposit policy
4.0
Perfect location to explore the city, spacious room and nice pool.
The beds weren’t too comfortable, we could feel the springs.
4.0
Kamar hotel memang bersih
Pihak custumer service menanggulangi masalah lamban sangat dan staffnya seperti acuh tak acuh saja .
4.0
Customer service response
very strict with check in/out even you are regular/returning guest.
too pricey compare to other similar property in the tower
4.0
I was already disappointed from beginning so I cant think of anything I like, expect for been here in this tower many times only this host "LUMA" was disappointment
Host - Customer Service - Not helpful at all.
Poor Cleaning Service
No water and No Towel the entire stay despite of numerous request and follow up (imagine I have to follow up) - they gave it at the last minute when we are about to check out
Make up room sign was hang from morning
Housekeeping was even complaining to us that they are busy
DONT GET ME WRONG TO ALL READER OF THIS REVIEW - The tower itself is amazing, always we book here. But only this host is awful. I suggest to book directly to hotel next time and not with agent.
Paid 200 Ringgit for late check out until 15:00 and found it unreasonable specially their team keeps bugging you to check out from noon time. So instead of us resting before the flight we were disturb by numerous call from intercom.
4.0
The entire tower, view from room (we were in high floor) and sky deck
Staff is inconsiderate for small request
Pillow must change as its too old and uncomfortable. I had stiff neck because of it
4.0
Emplacements dans la ville
Tres stricte pas de tolérance
4.0
전망 인테리어
가격
어플마다 다른 가격 / 환불이 안됨 / 디파짓금액
4.0
Начитавших негативных отзывов, сначало сомневалась, стоит ли останавливать свой выбор на этих апартаментах, но потом, по большей части из-за бассейна решили рискнуть, и ни сколько не пожалели! Аппартаменты очень хорошие, просторные, с прекрасным видом на город, 2 ванные комнаты. Заселение заняло всего 15 минут, в номере было все необходимое, зубные щётки, тапочки, 2 баклашки чистой воды 0.5, моющее средство, чистая новая губка для посуды, мыло, и даже запасные пакеты для мусора. В квартире было чисто, никаких следов на мебели, единственное наволочки я всегда беру свои, это личные бзик, но на первый взгляд все было чисто, особенно присматривалась к ванной комнате, но и она была чистая, и не единого подтека ржавчины. Горячая вода есть ! Все кто пишут, что не было горячей воды, просто не заметили, что на входе в ванную есть выключатель с надписью Водонагреватель, если его включить, то с крана чуть ли не кипяток льется. По полу и некоторым местам заметно, что ремонт уже не свежий, но до сих пор очень все стильно, и красиво. Вайфай тоже работал прекрасно. Тараканов нет. Но если вовремя не убрать посуду могут появится мелкие муравьи на раковине но если все убирать, то никого не будет. На каждом этаже есть мусорные контейнеры, так что далеко идти не придется. Само здание тоже очень красивое и чистое. Соседей не слышно, ни с верху ни с боку, только с коридора, когда проходят мимо квартиры, слышны разговоры. Ночью слышны звуки мотоциклов с улицы, поэтому если чуткий сон, прихватите беруши. С лифтами проблем не было вообще, лифты скоросные до 27 этажа максимум 30 секунд. Но кажется в комплексе было не многолюдно, поэтому нам повезло. На выходных когда было по больше людей приходилось ждать,но не более 3х минут. Депозит берут либо 100$ либо 500 ринггит, лучше наличкой отдавайте, возврат на карту многие месяцами ждут, наличкой вернули сразу же как проверили номер.
Единственное что могу отметить в номере не было переходника, Ито мне кажется если бы мы попросили, нам бы его принесли. Но мы уже купили на рынке за 5 ренгит. В соседнем магазине тоже есть они если не ошибаюсь 8 ренгит.
4.0
Poziția hotelului, piscină, restaurantul, marimea camerei... personalul restaurantului. Aproape de punctele de atracție! Check in ... check out foarte rapid totul! ❤️
Nu exista prosoape de fata și săpun! Șampon prea puțin și faptul ca trebuie sa duci singur gunoiul ... dar nu scad nici un punct datorită plusurile pe care le are
4.0
Большой чистый номер с оборудованной кухней и стиральной машиной по самому лучшему соотношению цена/качество с прекрасным видом из панорамного окна и завершает это все вишенка на торте бассейн на крыше
4.0
Very good property beautiful flat and amazing pool. The host was disappointing.
1.Bathroom bathtub is not of any use as there is no hot water the max you can expect is lukewarm water in bathtub. As the Geyer capacity is only 35 liters so you cannot get hot water
2.Tv in the bedroom is a showpiece it doesn't work.Tv in hall is equally not great as only Malaysian channel will play no smart options for youtube or ott's etc.
3. The kitchen again is not that great as you just get 2 utensils 2 plates and 2 cups and 2 water glasses
4.Biggest drawback is 2 bed rooms with only one bathroom
5. Get prepared for huge penalties as host charged as 50 Ringetts post checkout as the pillow cover got a bit stained due to hair colour.
4.0
色々と不具合があったが、迅速な対処をしてくれたのが良かった。
エアコンの故障、ぬるいお湯しかでない
4.0
Просторные аппартаменты с хорошим ремонтом, шикарный вид.
Некоторые номера требуют обновления, первый нам дали очень изношенный и с плохим видом, пришлось ругаться, дали хороший, но тоже не идеальный.
4.0
La ubicación es excelente, muy cerca de las torres Petronas, que se podían ver desde la cama, así como unas vistas increíbles de la ciudad, tanto diurnas como nocturnas.
El apartamento es muy, muy grande, cuenta incluso con vestidor y despacho, el dormitorio es independiente, así como el baño.
La piscina infinita tiene muy buenas vistas, tanto a las torres Petronas, como a la KL Menara y al nuevo edificio Merdeka 118 (2º edificio más alto del mundo), aunque stá bastante saturada.
El apartamento es muy grande, pero está muy justo de menaje, apenas un par de cubiertos, tazas, una olla y una sarten. Sin tostadora ni cafetera, muy difícil hacer un simple desayuno en esa cocina.
Ningún tipo de cuadro, figuras ni adornos, un apartamento tan grande, con tantos armarios y estanterías, queda muy desangelado cuando está tan vacío. Aunque es verdad que es algo meramente estético.
4.0
the room are spacious and clean, my kids love the bathtub...
The swimming pool open late 10am you can't swim early morning 😔..
4.0
in the heart of KL
We hv to change room as main door key is faulty and aircon not working in one of the room
4.0
Rooms are very small in size, accommodation can not hold more than 4 people even though booking.com book the two bedroom accommodation for 5 people.
Rooms size
4.0
the room didn't meet my expectations. After seeing the room, i immediately return the keys, requested a refund. I was told 1day booking would be refunded. i still have not received the refund!!!
the room didn't meet my expectations. After seeing the room, i immediately return the keys, requested a refund. I was told 1day booking would be refunded. i still have not received the refund!!!
4.0
GOOD LOCATION
4.0
Room
Staff commitment
4.0
The lobby is nice, and the gym is well equipped (although no wi-fi)
Many things we were unhappy with. Some were resolved at the time, others were not. In the end we cut our stay short and departed after 2 nights of our 4 night booking. A refund for these nights was requested and agreed to, however I’m still following up and awaiting the refund.
Ultimately, the building is not intended to have so many short stay bookings and does not function room well when used in this way. The cleanliness of the apartment and linen was not acceptable and the kitchen and laundry facilities were not as expected of a fully equipped apartment.
4.0
Prime location with easy access to many places. Also, the staff was very helpful.
Couldn't really think of anything.
4.0
The Room & toilet spacious, the location of the hotel near to Bukit Bintang and KLCC mall very convenient.
The mattress, stiff and very hard not comfy, after our last day stay, me and partner having back pain. Certain furniture worn off but its fine to us.
4.0
The location was great . 5 minutes walk to train station . 10 minutes walk to the towers .5 minutes walk to the mall .
The property was completely filthy, I mean REALLY filthy. I don't think I've ever seen anything so disgusting in my life! The mattress was covered in all sorts of marks and stains, it was truly repulsive. And oh, let's not even get started on the bathroom, it was an absolute nightmare! But hey, at least the cleaning crew showed up every day to try and salvage whatever they could from that pit of despair. Honestly, I can't stress enough how dirty this place was, it was beyond words. You'd think they were competing for the "Filthiest Property of the Year" award or something. Trust me, you wouldn't want to come anywhere near this place unless you're a big fan of grime and filth.
4.0
Ok
Ok
4.0
Le seul point positif est l’emplacement, mais il n’y a rien à à côté pour manger, et le petit déjeuner est à un prix exhorbitant de 9€ par personne. Ce qui est énorme pour Kuala lumpur.
Caution de 100€ non prévu ! Il vaut mieux que vous les ayez sur vous en arrivant .. Cette même caution a voulu être retenue car nous avons taché une serviette ! Non pas déchiré ou abîmer mais bel et bien taché ! Ils ont donc gardé 30€ dessus ! C’est honteux à la limite du racket ! De plus si vous aimez les animaux vous allez cohabiter avec les cafards dans les chambres à coucher. JE DÉCONSEILLE CET ENDROIT.
4.0
La struttura è sicuramente molto bella, vicino alla Petronas e le altre zone facilmente raggiungibili con Taxi e Grab.
La vista dal 45esimo piano merita e la stanza è davvero molto molto grande.
Un appartamento di grande dimensioni con un ingresso, una cucina con salotto, una camera da letto con vista panoramica, una cabina armadio ed un ampio bagno.
Bello il locale DeepBlue nel rooftop e la vista dalla piscina.
La stanza è bella, ma ha numerose scomodità.
Il Pavimento del bagno è in marmo lucido, il rischio di scivolare quando bagnato è altissimo.
In bagno e nelle stanze non c'è Nessun appendino o attaccapanni, tutto limitato alla cabina armadio.
L'insonorizzazione delle stanze è molto bassa, si sente tutto quello che succede nei corridoi pur essendo lontani dalla camera da letto.
Il Wifi è molto debole e spesso non funziona.
La piscina della struttura, pur essendo bella, è aperta a tutti e il caos dei bambini (piscina bimbi a lato) e delle tante persone sovrasta tutto il piacere che una situazione del genere dovrebbe creare.
L'acqua non è riscaldata, alla sera quindi se non c'è stato il sole, risulta molto fredda.
Abbiamo richiesto un checkin anticipato di 3-4, il costo è stato quasi equivalente a 1 notte in più di alloggio.
Spropositato.
Non esiste una vera e propria reception (che invece c'è per la struttura), il tutto si limita a qualche responsabile LUMA sempre presente nei divanetti della hall.
4.0
The room was very big and the view was amazing. The location is also great and you can do everything around the Petronas tower by a walking distance. We stayed here in the past and the area now is really improved, it was like visiting a new place. But the hotel itself really decayed.
The pool is the main reason we stayed here again. But it was so overcrowded that made the whole pool experience a little bit annoying. The sitting area is very limited so most of the time you won't even find a place to just leave your belongings.
In general the place is very bad maintained. They give you the very basic supplies for the room justifying that if you need "more" you can simply ask and they'll send to you anytime.
And also is not allowed to have drinks and snacks in the pool area. So if you enjoying sipping a drink by the pool you will be disappointed like I did.
4.0
Check-in Process was super easy and the host help in contact through WhatsApp and also gave guiding videos. The host even followed up when we were late due to flight delays, this was much appreciated. The rooms were super nice and clean, spacious and had a great view of the KLCC. The infinity pool on top was the best. Going to the pool on odd ours is best as it can be abit full during peak times. The place is centrally located and walking distance from all the must do's and attractions. Will highly recommend this place.
4.0
Хорошая удобная квартира, красивый вид из окна
Не предупредили о том что депозит в размере 500 MIR при оплате дебетовой картой возвращается только через пол года. Мы были неприятно удивлены. Если б знали — оплатили бы наличными. А теперь не понятно когда вернутся эти деньги.
4.0
the swimming pool had a really nice view. there was 24/7 whatsapp service hotline and there is always staff at the lobby to assist me if i need anything.
there is no fan in the apartment. using aircon all the way can be very drying and too cold.
4.0
Everything is great. The location, the view, the facilities.
No iron board and the iron needs to be replaced
4.0
Quick customer service and nice property right in the heart of the city
The guards at the swimming pool do too much in the name of checking whether water is dripping from the swimming clothes after getting out from swimming pool and going to the lifts. The guards first check the body of people before he "allows" them to go to the lifts. They hold me and my family for 5 minutes so that the lifts don't get any droplets, which is insane. It is not possible to get completely dry after coming out of swimming pool and it looks creepy too to watch like that.
There should be some other way to ensure that the pool users don't make the lifts wet
4.0
Просторный номер с кингсайз кроватью, чисто уютно
Нет таких штук как вешалки, крючки для полотенец, тапочек
4.0
Boa vista do quarto, piscina era boa, ginásio agradável também.
Preço muito bom pelo quarto que nos deram.
Localização muito boa também. Colchão era muito confortável
Roupa de cama e toalhas de banho suja. Não havia produtos básicos (sabonete de mãos).
Processo de check inpouco profissional. Não havia balcão, apenas duas raparigas sentadas no sofá a pedirem passaporte e depósito de segurança.
Internet era boa no lobby mas no quarto era ok e no ginásio e piscina não havia.
Mais importante foi a limpeza, sofá cheio de manchas, queimado de cigarro.
4.0
The location is great!
And the swimming-pool with this magical view on the city is amazing!
The decoration of the room is too white, but it is ok.
4.0
Location, Ambience, Staff and the Pool
FAQs
How much does this apartment cost compared to others in Kuala Lumpur City?
The average price for a rental in Kuala Lumpur City is £31 per night. This rental is £6 above the average.
Is parking included with this apartment?
Yes, parking is listed as an amenity at The Platinum Kuala Lumpur by LUMA. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The Platinum Kuala Lumpur by LUMA. Enjoy the water!
Is The Platinum Kuala Lumpur by LUMA pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Platinum Kuala Lumpur by LUMA?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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