Charles Hope Staines Centre
4.1
Excellent(221 Reviews)Apartment in Staines-upon-Thames
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Located within 10 km of Windsor Castle and 11 km of Hounslow West in Staines, Charles Hope Staines Centre provides accommodation with seating area. This apartment features air-conditioned accommodation with a balcony and free WiFi.
Amenities
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Laundry
Balcony or Patio
TV
Family friendly
Map of Staines-upon-Thames
Available Rooms
One Bedroom Apartment - Balcony
1 Queen • 645 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Two Bedroom Apartment - Balcony
1 Queen • 1 Queen • 839 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
££££
Reviews
4.1
Excellent(221 Reviews)100% verified reviews
4.1
Appartment war sauber und gut eingerichtet
Nachdem ich mit dem code in das Appartment gekommen bin und dann zum Dinner gegangen bin, ließ sich mein Appartment nicht mehr öffnen. Ich habe dann mit dem Notdienst stundenlang telefoniert, die Dame wusste nicht wo der Notschlüssel sich befindet und hat mich stundenlang Nachts von Mitternacht bis 2:20 suchen lassen mit dem Ergebnis dass ich dann in ein leeres Appartment gelassen wurde das noch nicht richtig fertiggebaut war und ich den Rest der Nacht ohne meine Sachen verbringen musste. Das war das schlimmste Erlebnis mit einem Appartment in meinem ganzen Leben und ich war am nächsten Tag krank mit Migräne und musste arbeiten. Nie wieder würde ich diese Appartment buchen und würde es auch Niemandem empfehlen dort zu übernachten. i
4.1
Ample space within the property, comfortable couch and bed. TV was a good size and bathroom very nice. Didn’t use the kitchen but all amenities that you would need.
To find the “black gate” you need to enter the service yard behind Eggham on Toast. This should of been specified on the email.
Couple of minor maintenance issues such as the bedroom curtain rail was loose one end and the laminate worktop bubbling on the joint. None of this however affected my stay and I would stay there again
4.1
Good value for money, modern and spacious
The 4 digit code to the building stopped working from the night before the checkout. This is sort of ridiculous. I was stuck outside for 30 minutes in freezing temps at midnight.
4.1
0/10 DO NOT VISIT
DO NOT VISIT
4.1
Nothing as having taken over an hour to find it (it is not on the High Street but behind the Iceland in rubbish and loading bays) the first secure gate was wide open, the secure communal entrance door didn't need a code as it wouldn't even lock. The access code wouldnt open the apartment door. Customer support was awful even though they did ring. Offered to try changing the code and ignored the fact that their building wasn't even secure. No reply on their emails regarding a full refund as I than had to search for alternative accommodation at around 9.30pm.. Managed to get a room in a nearby Travelodge. Following morning got a message from them addressed to someone called Gillian asking me if I had enjoyed my stay. Not recommended at all. I would suggest removing them from your site
See everything above!
4.1
Everything
No comment there’s nothing to improve
4.1
The apartment was spacious and clean. Very large living room and nice sized bedroom with king bed. Very good! The cleaning lady Bintu is also very nice.
There was officially a £45 check in early charge which is half the cost of the booking and is quite unsavoury. Instructions to get into the property were also fairly complicated and could probably be simplified!
4.1
Quiet
Great location
Spacious
Too many stairs to reach
No usb ports
Provide nightlight in bathroom
4.1
Very clean, locations good. Parking available in sainsburys car park. Price is reasonable, very clean and comfy bed.
A £150 deposit only mentioned AFTER you book, excessive checking in process. Building not easily located as there are poor directions. Very stuffy on the inside of the apartment and very hot.
4.1
Description of how a new client could locate the property
4.1
The size and facilities, enjoyed the balcony’s.
4.1
Unforeseen delays are of course unavoidable, however I called on numerous occasion to ask that the information be sent, after questioning why it had not been already.
This was still not enough for someone to action it.
For this reason the delay was foreseeable and avoidable, however no urgency was placed on resolving this, which led to me not receiving my instructions in a timley manner, which is poor service.
Additionally there was no router plugged in at the property, it was not just that it was not showing as available to connect to. Therefore it must have been moved or removed by the previous tenant. As this is listed as one of the features of the property, it should have been plugged in and working at the time of my arrival .
I did call in about this, as explained in the previous email and I was told to try logging on to one of the other flats Wi-Fi, which did not work.
I was told that someone would contact me in the next 5 minutes to explain how to get back online. No one called me for over an hour and by this time I had left the property
For this reason, on my return I spent my evening in silence, as the television uses an internal Firestick. Which needs internet to work , however there was none to connect to.
Again avoidable if a proper inventory had been done after the exit of the previous guest.
After departure the deposit was not released either until after chasing the office multiple times to do this
4.1
Very noisy people in next flat
4.1
Self contained apartment with excellent facilities and extremely well decorated. Enjoyed the top floor booking and woud return for longer stays.
Due to the late booking on the day, it was difficult to get through the many emails re ID, understand the access and that an app would be required. Location and entrance of apartment is difficult to find. Shorter and more concise instructions should be considered.
4.1
It was clean and situated in a good location!
4.1
This flat was huge! Very big living room and everything was comfortable. Lots of tea and coffee provided with a good selection. Electronic key card was easy to use
Was all good!
4.1
everything was wonderful
4.1
For being in central staines you would not know. The apt is cosy, exceptionally clean and easy to access with app for the key. Well equipped kitchen with everything you need to prepare supper and breakfast.
All was great and nothing that I did not like. I would have appreciated and oven glove if that counts?!
4.1
The lies by the Company - they make claims that are not true on Booking.com: they claim to be able to pay at the property but they sent dozens of emails chasing money and dozens more to instruct on how to get keys. They offer a service online to store bags as the check out is early at 11am, but it is not true when I asked for the paid-for service they said that they don't have the facilities. You are forced to download an unwanted app to get the electronic key... god help you if you arrive in the country and do not have wifi, it just does not work so you are effectively locked out. The front door of the place was so stiff that even when it was unlocked it needed to be forced open with a shoulder. It was the worst booking in procedure I have ever had to face. Property itself was clean and tidy with good facilities, comfy beds etc. and it is decent value overall, just the blasted booking and getting into the place that is a pain along with the excessive emails and messages - not a face in the whole process though, so if you don't like people then this will be good for you!
4.1
Everything....just loved it. Can't wait to return
Top floor and lots of shopping bags not ideal. And also there is no light on the first set of steps outside
4.1
nice location, right in the center and nice and clean apartment
the Klevio system is very unfriendly! if you are with 2 persons, one can only enter with the other as only one can have the app and the codes! door handle from the bedroom was broken and door doesn’t stay open ! after they temporarily fixed it it was still broken.shame because the rest of the apartment was great!
4.1
clean apartment in convenient area. lovely staff.
difficult check in process
4.1
modern big and comfortable
4.1
It was a good size living room in the kitchen was spacious to cook and good heating a warm stay!
There was no dishwasher… nor enough bowls.. no basic essentials.. oven trays? no scissors..? no spatula..and so many texts and emails about checking in and checking out
4.1
The homey feel about the property
The noise people made on the high street
4.1
The key code was a bit of a nightmare at first but managed to sort it in the end
FAQs
How much does this apartment cost compared to others in Staines-upon-Thames?
The average price for a rental in Staines-upon-Thames is £103 per night. This rental is £23 less expensive than the average.
Is parking included with this apartment?
Parking is not specified as an available amenity at Charles Hope Staines Centre. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charles Hope Staines Centre pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Charles Hope Staines Centre?
We found 8 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and laundry.
Explore similar vacation rentals in Staines-upon-Thames
Explore all rentals in Staines-upon-ThamesStaines-upon-Thames travel inspiration
Read our blogGuides
Top Things to Do in Miami: From Beaches to Culture
Guides
The Best Things to Do in Orlando: Attractions, Food, and Family Fun
Guides
Things to Do in Galveston, Texas
Guides
Top Things to Do in Myrtle Beach
Guides
Ski Trip Packing List: What to Bring Skiing or Snowboarding
Trends
VacationRenter Holiday Travel Trends 2023
Featured Rentals
Architectural Vacation Rentals: Experience the Beauty of Unique Properties
Featured Rentals
Sustainable and Eco-Friendly Vacation Rentals Around the World