Hotel New Otani Tokyo The Main
Hotel in Shinjuku
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceOne of the higher cost properties in the area
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
About this hotel
Hotel with 20 restaurants, near Tokyo Imperial Palace
This hotel features 20 restaurants, 4 bars/lounges, and 3 coffee shops/cafes. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Hotel New Otani Tokyo The Main offers 554 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished. Beds feature down comforters. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.
Recreational amenities at the hotel include a seasonal outdoor pool.
This hotel features 20 restaurants, 4 bars/lounges, and 3 coffee shops/cafes. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Hotel New Otani Tokyo The Main offers 554 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished. Beds feature down comforters. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.
This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a seasonal outdoor pool.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Garden
Map of Shinjuku
Available Rooms
The Main Deluxe King, Non Smoking
1 King • 484 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
The Main Deluxe Twin, Non Smoking
2 Single • 484 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
The Main Standard King, Non Smoking
1 King • 387 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
The Main Standard Twin, Non Smoking
2 Single • 388 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
The Main Quality Double Non-smoking
1 Double • 280 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
££££
Reviews
5.0
Our stay was amazing! We visited for our honeymoon and got the Japanese style Cyprus bath room. The beds were comfortable. We ordered late night in room dining that included ramen and a couples massage. The gardens were gorgeous and wonderful to walk through before we started our day. We highly recommend visiting this beautiful hotel.
5.0
We really liked this hotell. Nice staff, the room was big with really nice view. Rather close to different stations. Lovely Japanese garden. It was easy to get taxis just outside.
4.0
Laundry services were way too expensive. I do not recommend using the hotel services.
5.0
Very nice classic hotel, I can warmly recommend a stay at Hotel New Otani Tokyo
4.0
The hotel is massive but of very high standard. We currently have a major payments issue with the hotel . on your arrival we were required to make an authority payment of 600,000 yen which was to cover the cost of the room and any incidentals that you may spend during your stay. on checking out our bill was 450,000 yen and we were told the 600,000 yen would be reversed. Six days later not only is the 600,000 yen on my credit card but also the 450,000 yen. Of course it is very difficult to contact anyone to get the problem resolved. Totally unacceptable and i am sure it will take many more days to sort out. It is disappointing as the reservation staff on our departure had no idea on to reverse the 600,000 yen but said they would fix it.
5.0
It’s a great experience overall. The service, the staff and hotel are amazing. We got a room with a 3rd bed since we have 2 children, but the 3rd bed took a lot of space. The pillows could be a bit more fluffy. The room service is excellent. They always made up our room. It always felt nice to rest after walking 10K steps a day.
5.0
The staff was amazing. Hotel service was definitely high end. There are 31 different restaurants in the hotel properties and a lot of clothing and jewelry stores in the lower levels - a veritable city beneath the city. We booked the rates with breakfast which was well worth it. All the restaurants had something a little different. Try the garden restaurant first… you will get to see the beautiful garden on site. Location is great close walk to the subway and a lot of eating and drinking areas close by - also a whisky and watch store (Shellman) for the enthusiasts - but there are cabs in front of hotel at all times of the day and night. I can’t say enough about the staff… everyone’s job seemed to be about making our stay perfect - which it was. I highly recommend the Hotel New Otani! We will be back!
5.0
Great hotel for the city explorer that wants to see more than only the shops in Ginza. Excellent water pressure in the shower. I would choose this hotel again just for that reason.
3.0
Check in 3pm not very flexible for request early check in asked about the pool to use not included. We asked to cancel 2 nights out of four only with $300 penality
10.0
We stayed in the room with traditional Japanese wooden bath tub. It was the best choice we made. After lots of walk around hot and humid Tokyo, bath in the wooden tub was the best activity…
View of garden from buffet restaurant was also incredible. Only wish I had was food selection. It was O.K. but I wish it was as good as the view.
4.0
Excellent accommodations and staff, which was extremely attentive. Our only "complaint" is that the (Garden) Pool is not convenient to get to (you must walk outside and down the driveway). It dissuades you from using it.
6.0
Hotel was very nice, but feels like it is targeted to either business travellers or older travellers, and not suited as well for families with teenagers. Rooms were clean, but cramped for everyone. Bathroom was almost as large as the main room, for example. Few plugs for charging phones. Many restaurants but all are for pricier and for longer meals. Would prefer a smaller, quicker option for breakfast instead of the pricey luxury buffet. Staff were very friendly and helpful, and it was clean. But it felt more designed for my parents/ grandparents than for my family.
10.0
Huge and comfortable property. Has the feeling of a large resort. A bit old school in places, but it was really lovely. The staff are great and the service is wonderful. Rooms are big and clean. It’s a great choice for people traveling with kids.
10.0
Prompt, Efficient and responsive staff. They went out of their way to help especially the concierge staff 👏👏👏to the ladies manning the coincerage desk on 29th and 30th of August . A special thanks to them for their help . Rooms were as good as new every day. The service desk folks were extraordinarily prompt in fulfilling any requests. 5 Stars
10.0
Excellent stay
10.0
Very nice hotel with excellent service and very close to public transport
10.0
Amazing grounds, wonderful service, we really enjoyed our stay.
6.0
The hotel is clean but quite dated in its appearance. I imagine it was very grand in its heyday. It is absolutely huge and a bit of a maze trying to get around. Restaurants onsite are ok but mostly expensive. There’s not that much to walk to tourist wise, you pretty much need to get a train to any of the key sights. The area around is quite businessy. The hotel is fine but probably more suited to business travelers rather than tourists. Also the pool is an additional cost unless you join the new Otani club.
10.0
I’ve stayed at this hotel before. They never disappoint. Excellent service. The staff are always very friendly and accommodating.
8.0
Very convenient location. A lot of dining options in Akasaka and short walk to Akasaka-Mitsuke train station.
10.0
Best hotel in Japan!
10.0
We had a wonderful stay. I would like to thank concierge staff member Marina for making our stay special and memorable. Marina went above and beyond for my family. Thank you, Marina!
- The Eaton Family
10.0
Great customer service and very helpful staff for travelers first trip to Tokyo. Everyone was friendly and helpful.
10.0
The level of service here is very high.
10.0
The new Otani hotel the main is an excellent property with the impeccable garden area. It was so beautiful and serene. The staff were very pleasant and helpful. Our kids and I enjoyed the pool and also the comfortable pajamas and slippers waiting for us in our rooms every night. The dining options are amazing but Satsuki was by far the best restaurant!
5.0
We had a very nice time.
6.0
The property was extremely clean, very posh, the surrounding area was lovely. The rooms were fantastic and we loved the edo style baths.
HOWEVER room 920 was terrible. The walls were so thin we could hear everything going on around us. Room 920 must have been located below some sort of kitchen or laundry room, every morning around 8 CRASH, BANG, THUD THUD THUD for hours. It was such a shame, if we weren't so busy we would have asked to move.
10.0
The hotel was Very well appointed, the staff welcomed Us immediately and attended To our needs. The room was so comfortable, the beds are luxurious and the bathroom is So spacious and attractive. Breakfast buffet in the garden lounge was Delicious and fresh and had
Something For everyone to Enjoy. The garden on the property is so peaceful and Beautiful, a surprise to us that it is scenic And calm.
10.0
Very good hotel. Will definitely revisit next time
10.0
A fantastic property and stay. I recommend joining the new Otani Club. It provides late checkout and access to the pool free of charge which was a welcome relief in 38 degrees.
10.0
Wonderful and beautiful hotel. Everyone was beyond kind and respectful.
8.0
It's pretty hard to rate this hotel - due to some issues, it was somewhere between 3 and 4 stars.
- We arrived around 2PM, checked in & were advised to return after 3PM which was fine. When we came back over 2 hours later, the front desk gentleman took a long while to locate our checkin record & advised us to carry our stored luggage (& the one previously sent via courier) to our room. It's quite unusual for a 5-star hotel, especially in Japan. Later on we were advised that the luggage would be sent to our room in 10 minutes.
- The aircond in the room was of the central type which didn't give much control & was not sufficient. At 18 degrees, it's still quite hot that we even had to pull the curtains all day long to avoid the heat.
Those 2 issues would result in a 3-star (or lower) rating. However, everything else was top notch which entailed a 4-star rating.
It's a massive hotel in a prime location where everything could be done within the building complex: restaurants, shops, gyms, swimming pools (the pool was closed during our stay), garden with a waterfall, etc. Train stations, shops & restaurants are close by. Airport bus is right at the front.
Our room was bright, quiet & spacious with comfortable beddings. Nice, clean bathroom with good amenities.
We sampled 4 different restaurants in our stay and they were all good, great service & decor.
When checking out, our luggage was carried all the way to the bus. Great service.
10.0
Very gorgeous Hotel! Highly recommended.
10.0
Exceptionally responsive and helpful staff throughout my four day stay.
8.0
The hotel was wonderful and the staff was great. The rooms are small and don’t have adequate air conditioning. They had to bring in a portable fan to cool the room.
The gardens are beautiful, specially the rose garden.
Tokyo was amazing.
10.0
The Japanese waterfall and garden was beautiful. An oasis of beauty and peacefulness in the center of Tokyo. The staff was extraordinary! The entire property was fantastic!
10.0
Excellent hotel. We really enjoyed our 5 day stay.
5.0
This hotel is less convenient, and really required us to take taxi's. This is two hotels in one, basically. There are LOTS of food options in the building, not so much around the location. We liked this place. Would definitely stay there again. Was able to book a triple room, as we had three adults. I was disappointed that the pool was only opened until 4pm. It was quite hot there, over 80 degrees and it was still not open.
10.0
This is one of the most wonderful hotel. The staff is so helpful. They are so kind to go out of their way to help people like us help navigate ourselves in a different country. We have stayed at Otani before and loved how patient and helpful they have been with us during our preparation of our trip as well as during our stay in Tokyo. Domo Arigato Gozaimasu Otani Hotel! Dozu!
8.0
Otani main was a good choice. King bed room was spacious. Firm bed was great. Amenities were great. Restaurant dinner was slow and just okay. Bathroom was very small. Gym was good but hot and limited treadmills with one of two out of service. Concierge was excellent to our group dinner options.
FAQs
How much does this hotel cost compared to others in Shinjuku?
The average price for a rental in Shinjuku is £64 per night. This rental is £171 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel New Otani Tokyo The Main. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel New Otani Tokyo The Main. Enjoy the water!
Is Hotel New Otani Tokyo The Main pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel New Otani Tokyo The Main?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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