Hotel Pullman ZamZam Makkah

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Junior Suite, 2 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Eco-friendly toiletries, hair dryer, bathrobes, towels

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Junior Suite, 2 Single Size Beds, City View | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, towels

3.4

Average(1,027 Reviews)

Hotel in Mecca

5-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, TV and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with 2 restaurants connected to a shopping center in Makkah
Along with 2 restaurants, this hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, 24-hour room service, and conference space are onsite.
Housekeeping is available on request.
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations offer separate dining areas and include desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Amenities

Air conditioner

Internet / Wifi

Laundry

Map of Mecca

Nearby attractions

Exhibition Of The Two Holy Mosques Architecture

Alamoudi Museum | متحف العمودي

21.6 mi

Available Rooms

Classic Room, 2 Single Size Beds, City View

2 Single • 398 ft²

Sleeps 5

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Single Size Beds, Haram View

2 Single • 398 ft²

Sleeps 5

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Single Size Beds, Partial Kaaba View

2 Single • 398 ft²

Sleeps 5

You'll be directed to Expedia.com for availability & pricing

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

1 Double • 2 Single • 753 ft²

Sleeps 7

You'll be directed to Expedia.com for availability & pricing

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

1 King • 2 Single • 592 ft²

Sleeps 7

You'll be directed to Expedia.com for availability & pricing

££££

Hotel Pullman ZamZam Makkah

££££

3.4

Average(1,027 Reviews)

Hotel in Mecca

5-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, TV and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Air conditioner

Internet / Wifi

Laundry

Map of Mecca

Nearby attractions

Exhibition Of The Two Holy Mosques Architecture

Alamoudi Museum | متحف العمودي

21.6 mi

Available Rooms

Classic Room, 2 Single Size Beds, City View

2 Single • 398 ft²

Sleeps 5

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Single Size Beds, Haram View

2 Single • 398 ft²

Sleeps 5

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Single Size Beds, Partial Kaaba View

2 Single • 398 ft²

Sleeps 5

You'll be directed to Expedia.com for availability & pricing

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

1 Double • 2 Single • 753 ft²

Sleeps 7

You'll be directed to Expedia.com for availability & pricing

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

1 King • 2 Single • 592 ft²

Sleeps 7

You'll be directed to Expedia.com for availability & pricing

Reviews

3.4

Average(1,027 Reviews)

3.4

Oct 2024

This hotel is not even 4/5 star hotel anymore since we’re staying in 2018. It’s seems now more 3 star. It’s definitely not the money worth. The receptionist don’t understand english in an international hotel that we’re expected the staff do. The room is outdated with old and dark furniture. The bathroom is very small and the shower curtain is yellow and dirty. Some places are smelling badly so much. It’s not smell clean and fresh, only in the reception. The breakfast is boring and tasteless. The coffee is cheap automatic coffee. Others 5 stars hotel serves coffee and tea with the table. Many guest's ask for more milk and the waiter not refill after guests remain it. We’re choosing another hotel after 3 days. This is so a disappointed experience hotel

3.4

Oct 2024

For a 5 star hotel, you would expect better. It was an okay experience. We had half board included with breakfast and dinner. Do not recommend it at all at this hotel. The food was almost inedible and was horrible. There were not too many choices and the cusine was veryyy limited. We stayed at zamzam before to but this was the first time we included dinner. Save your money and don't at here. Hotel rooms were good, service was regular. Nothing above and beyond. We have stayed at swisshotel and the food snd service was always better

3.4

Oct 2024

Very good hotel. Rooms where a little old but the location and service makes up for everything.

3.4

Oct 2024

Excellent stay, perfect location. Room good, and taken care of by Mohammad Jane. Breakfast was great. Plenty of eating places in and around the clock tower.

3.4

Sep 2024

The stay was good. Waiting times at Check-in or Check-out some times could be above average.

3.4

Sep 2024

Amazing and especially thanks to Saoud front disk manager

3.4

Aug 2024

Very nice hotel Great location near Makkah Great restaurant Very good customer service

3.4

Jul 2024

rooms needs lot of updates from faded paints to old furniture. Toilets needs new seat and smells bad. What I like is the walkable distance to shopping and other ameneties.

3.4

Jul 2024

Good location and convenient

3.4

Jul 2024

Good

3.4

Jun 2024

Good

3.4

May 2024

Very near to haram but elevator must be long wait

3.4

May 2024

Excellent

3.4

May 2024

Bathrooms are over used and require renovation, steong smell of drainage after each use

3.4

May 2024

Could not utilize this booking. Asked for cancellation/ issue of voucher for next visit. Regret no positive response.

3.4

May 2024

Close to the haram

3.4

May 2024

We were 3 people but we only get 1 towel , 1 super small shampoo, 1 super small conditioner , small portion of tissue and 0 toothbrushes And this for 2 days which is really inconvenient

3.4

May 2024

Conveniently located but really needs updating the washroom it was a 2 star ordinary hotel washroom.

3.4

May 2024

The best place to stay in Makkah, insh’Allah I will recommend to all my friends and family. You must add breakfast in Restaurant Al-Zahra.

3.4

May 2024

I stayed here for four days, it was a good experience, but there are a few things that they need to improve on so when I got in on my first day, the hot water was not working and then on the day it was working and also when you put the hot water on in the bath, a lot of dirty water comes out with mud and also the beds are very dated and not comfortable at all.

3.4

May 2024

The moment we walked into our Kaaba view suite, we smelled mold and mildew and the air felt moist. The furniture was worn down and quite used with poor up keep. They provided a small kitchen but told us the stove wasn't working and refused to provide a microwave even though their branch in Madinah gave us a microwave. Their solution to all the issues was telling us that the hotel will be renovated completely after Hajj. Will never stay here again and will tell others not to. Their branch in Madinah was great thus we were shocked at the poor quality of the Makkah site. Very disappointed. The only plus point was the Kaaba view alhumdulillah.

3.4

May 2024

Excellent location, Haram view and City view. However, the some aspect of the facility is getting old, is time to get some upgrade done, especially the toilets.

3.4

May 2024

Old decor .. leaky toilet.

3.4

Apr 2024

Overall we had very good stay, it was very convenient to access the Haram sharif and all other amenities. Customer service at the reception was okay and very slow. They need to improve hotel check in system.

3.4

Apr 2024

The hotel staff is a big assett and the current staff goes above and beyond towards helping out with customers issues. Kudos to the reception and the Egyptian manager who provided all flexibility in ensuring the dietary issues one may have. I will certainly look forward to doing business in future and to refer others.

3.4

Apr 2024

Awesome!

3.4

Apr 2024

Definitely very close to Haram and that is the only good thing about the Hotel. The rooms are shabby and the staff are not so efficient.The reception queue is always long.on arrival at the hotel I first waited for some one to bring a trolley to me for my luggage, to be brought in but no one gave me any attention hence not only brought my luggage in but also had to bring it up to my room.I was there for a day to perform umrah and attend a Nikah ceremony of my husband’s nephew which we did hence I assume it was served the purpose.

3.4

Apr 2024

Only the location near the Haram.

3.4

Apr 2024

Old facility and average food. Staff are generally slow to respond to any requests. Little surprised that it’s ranked as a five star hotel

3.4

Apr 2024

We did not stay here. After checking in we found mold and bedbugs in the room. We complained right away but even the manager refused to help and offered another room with the same condition. Very pathetic customer service with a poorly maintained hotel. I won't even call it a 1-star hotel. My wife is allergic to mold and has had asthma attacks twice yet they refused to help. Stay away and do not waste your money here. We moved to Movenpick Hotel which offered exceptional service.

3.4

Apr 2024

Check in was terrible. Took several minutes to get checked in as it was so busy and unorganised. There were heaps of people waiting by the reception. Staff were not helpful at all. We were not even taken to our room, they just handed the key card and made us make our own way to the room along with us carrying our own luggages. I would not consider this a 5 star establishment at all. We were given no information about breakfast or Wi-Fi. Furthermore, the location and getting into the hotel required 2 lifts of which both taken roughly 20-30 mins to allow yourself back into the hotel as the clock tower is so busy. Meaning the lifts take forever and stop at every floor till you can even make it back to your hotel let alone your room. We were put on the 22nd floor which is the top when i specifically requested a low floor with a baby. An extremely unorganised and manic hotel. Was a very negative experience and did not feel 5 star whatsoever. The phone didn’t work in the room which meant there was so room service help whatsoever. Hardly any clean towels or toiletries given. Overall unhelpful staff and far too busy to be a decent business. I would give this hotel a miss.

3.4

Apr 2024

Not a good experience at all. Bathrooms was not clean when I got my room.

3.4

Apr 2024

We had a terrible stay they did not give us the room type that we booked we booked Harlem view they gave us city view instead and we booked 3 beds and they only gave us 2 we kept on asking for them to give us another bed and they kept on promising us that they will but they never sent it

3.4

Apr 2024

The staff were rude slow to check you in, the rooms should be a 1 star the food is amazing but thats about it

3.4

Apr 2024

Use more staff for Check in

3.4

Apr 2024

This place is convenient for people who are going to perform Umrah. They provide phone service. However, no one answered.

3.4

Apr 2024

Check in was not smooth. The check in clerk claimed she could not find my reservation and walked away and left me. A few minutes of waiting later a different clerk came over and found the reservation easily.

3.4

Apr 2024

Dont waste your money just by deceived images of the room,in really its not what are going to get make sure to bring your own extra towels and some drinking water, they don't give towels and water more the the persons in the room, in my case we lived 3 people with two towels, housekeeping staff is very rude, and not cooperative, i suggest other properties hilton, horrible and time wasting reception

3.4

Apr 2024

Refurbishment of rooms

3.4

Apr 2024

Outdated furniture and toilets

FAQs

How much does this hotel cost compared to others in Mecca?

The average price for a rental in Mecca is £31 per night. This rental is £131 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Hotel Pullman ZamZam Makkah. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hotel Pullman ZamZam Makkah pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Pullman ZamZam Makkah?

We found 4 amenities for this rental. This includes air conditioner, internet / wifi, laundry, and tv.

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4.1

Excellent(20,113 Reviews)

Movenpick Makkah Hajar Tower

Hotel Pullman ZamZam Makkah

Hotel in Mecca

Reasons to book

About this hotel

Amenities

Map of Mecca

Nearby attractions

Available Rooms

Classic Room, 2 Single Size Beds, City View

Classic Room, 2 Single Size Beds, Haram View

Classic Room, 2 Single Size Beds, Partial Kaaba View

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Hotel Pullman ZamZam Makkah

Hotel in Mecca

Reasons to book

About this hotel

Amenities

Map of Mecca

Nearby attractions

Available Rooms

Classic Room, 2 Single Size Beds, City View

Classic Room, 2 Single Size Beds, Haram View

Classic Room, 2 Single Size Beds, Partial Kaaba View

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Reviews

FAQs

How much does this hotel cost compared to others in Mecca?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Pullman ZamZam Makkah pet friendly?

What amenities are available at Hotel Pullman ZamZam Makkah?

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