SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View | Bathroom | Combined shower/tub, hair dryer, towels

Desk, laptop workspace, blackout drapes, iron/ironing board

8.2

Excellent(1,013 Reviews)

Hotel in Gatlinburg, TN

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Riverfront Gatlinburg hotel in Downtown Gatlinburg with free breakfast
Along with an outdoor pool, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a 24-hour front desk, and a TV in a common area are onsite.
Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

11.4 mi

Dollywood

9.8 mi

Ripley's Aquarium of the Smokies

1.3 mi

Mingo Falls

29.8 mi

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

2 Queen

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Accessible, Balcony

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Balcony, River View

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

££££

SureStay Plus Hotel by Best Western Gatlinburg

££££

8.2

Excellent(1,013 Reviews)

Hotel in Gatlinburg, TN

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

11.4 mi

Dollywood

9.8 mi

Ripley's Aquarium of the Smokies

1.3 mi

Mingo Falls

29.8 mi

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

2 Queen

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Accessible, Balcony

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Balcony, River View

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Reviews

8.2

Excellent(1,013 Reviews)

5.0

Nov 2024

This place was amazing for a nice restful night. Breakfast had really good choices, beds were comfortable, room was clean, location was close to strip in Gatlinburg. Personal we’re all really sweet and nice to talk to. I would recommend and I will go back.

3.0

Nov 2024

The photos are more than what is really shown. It makes it seem like it’s a up to date motel, but it’s not. The photos are deceiving. They look like the photo but less. Would not book again based on photos

5.0

Nov 2024

Very good location and staff are friendly.

4.0

Oct 2024

It was fine. No problem and nothing special.

1.0

Oct 2024

Was nasty checked out the same day I checked in.. because there were roaches in the room

1.0

Sep 2024

After only 10 minutes of walking around the room after check in we noticed a lot of things that were not acceptable. The carpet in the area around the balcony door (~10sqft) was soaking wet. From the carpet being soaked, part of it was completely pulled away from the wall (the portion where it was going up the wall acting as trim). Immediately we noticed the mold that was black in color in this spot. The toilet was also stopped up. We called down to the desk to address the wet carpet, toilet and mold. The receptionist’s response to the carpet being wet was, and I quote “yes from the rain the last two days”. I said “okay, well the toilet is also stopped up” and she replied “there’s a plunger at the desk”. I then said there is also mold behind the carpet that has pulled away from the wall where it is wet and she said, again “yes from the rain the last two days”. It was obvious this amount of mold was not just from the last two days. We immediately contacted hotels.com to remediate the situation as staff was not even willing to help and they have been a good at trying to assist in any way they can. They were full and couldn’t move our rooms so we had no choice but to stay. The window seal above where the carpet was wet was disgusting, leaking (over a three day period we witnessed this several times) and a mold spot popped up under the window on the wall (where I’m assuming they have tried to clean it and it keeps coming back).

5.0

Sep 2024

Perfect for our anniversary getaway! Hotel has become our favorite go to place now when we visit!! Always a pleasure and always clean. Highly recommend it to everyone who wants a comfortable hotel in the middle of downtown Gatlinburg. Within walking distance to everything.

10.0

Sep 2024

Very good

6.0

Sep 2024

This property needs some serious updating. The homes behind the hotel are concerning, witnessed several people pull into the parking lot, walk back to the house and come back rather quickly to leave. Doesn't make a good image for the hotel. Breakfast was very limited and didn't taste very fresh. Bed linens were dirty and very wrinkled.

2.0

Sep 2024

Check in was easy, but parking was terrible. After check in we went to our room to only was it not as described it smelled terrible of mold and dampness. Is was musty and gross. When we went to ask to be moved was told no other rooms where available. It was 330/4 am so we where limited on options at this point. The beds where absolutely disgusting there was what looked like blood stains , the sink was dirty. After waking up we all felt sick from the musty room. While getting ready to pack up a cleaning person walked right in!! No knocking or warning just came right in the room while we where showering and getting ready. Absolutely would never recommend, had we had time I would have canceled and booked a different place.

6.0

Sep 2024

We loved the balcony, saw bear walking down the river bank. Room seemed to be musty.

8.0

Sep 2024

front desk staff was very professional. loud...you can hear everything in the next room! thin walls!

4.0

Sep 2024

Old dated hotel. Room was musty. Needs a refresh. Good location on the river.

10.0

Sep 2024

Convenient location. Very clean. River view balcony was great. Great stay for the price we paid. It way above my expectations.

5.0

Sep 2024

Our room was great! It was much larger than expected. The bed was comfortable. We were in walking distance for everything. We will definitely stay here again.

2.0

Sep 2024

I am very upset with this hotel because I checked out 3 days ago and have called each day about 2 swimsuits and a pillow that we left behind. We know the 2 swimsuits were left hanging on the back of the bathroom door and the pillow was left on the bed and they are claiming there is nothing there. These items were not cheap and it’s evident that someone is keeping it for themselves. Very disappointed with Sure Stay and do not plan on returning.

10.0

Aug 2024

this place was worth the stay nothing bad from our day there.

5.0

Aug 2024

Very nice unexpected room size comfortable clean convenient

10.0

Aug 2024

1st day there saw a bear come out from the cabin behind it it was awesome breakfast was good, walkable everything is nearby, quiet and clean room was awesome in big

6.0

Aug 2024

This is an old facility. Check-in was good. It’s relatively clean. Best feature is that it has a creek that flows behind it and the balcony in the rooms. Breakfast area was clean and breakfast was ok. Last day we had an uninvited guess in the shower-bug. I brought it up to The attention of the staff. Nd they assured me they would tpour bleach down the drain and that the hotel gets sprayed twice a month. W

5.0

Aug 2024

The only issue was they didn't clean the boogers off the bathroom wall from a previous renter. but overall it's decently priced and the location is great.

4.0

Aug 2024

Staff was friendly, rooms were clean, good price, lots of space for entire family. The only negatives for me were the timing of breakfast, smell of cleaning products, and the mildew on the ceiling in the bathroom. Overall not bad.

4.0

Aug 2024

Check in was a breeze, room was spacious and clean, breakfast was great.The location was great also.

10.0

Aug 2024

Very nice large room,very clean room,The people are very friendly and very welcoming, I travel a lot for work and I would give them an A very nice stay👍

6.0

Aug 2024

Overall, it’s an good hotel for the price and location. The room was okay. Nothing fancy. The bad thing is we had a cockroach in our room. After our stay, we told the man at the front desk and he didn’t care. Which leed me to believe it’s common in this hotel…

10.0

Aug 2024

Clean room, comfortable bed, accommodating front desk, walking distance to the town and to hiking trail. Be aware of shared balcony. Pool was not clean. Otherwise, great stay.

5.0

Aug 2024

Wonderful stay. Room was spacious and had a balcony thst was right on the creek. AC was excellent during a July heatwave. Close to everything but in a quiet area. Staff was excellent. Only downside we couldnt get a late check out. 100% recommend.

8.0

Aug 2024

The room was beautiful. Very comfortable bed. It was really clean. The staff was friendly and helpful. It was relaxing.

5.0

Aug 2024

Pleasant second time visit, splurged and got their suite, The amount of space in this hotel room is incredible and it had panoramic windows all the way around the room. My only complaint was that it had a shared balcony with the room next door. Otherwise wonderful!!

5.0

Aug 2024

Pretty good overall. Some doors didn't respond to key.

6.0

Aug 2024

Person was friendly. I had asked for a bendy for my wife. She had cut herself the first day first aid was empty. They need to have this always supply in case somebody ever needs something very helpful.

10.0

Aug 2024

The staff was super nice and the rooms were very nice. Me and my son enjoyed our stay and would stay again... 5 thumbs up

4.0

Aug 2024

Staff was great especially Hylton! Room was spacious and comfortable! Nice furnished balcony. Breakfast options were ok. Saw a bear everynight. Keep doors locked and clean!

8.0

Aug 2024

The hotel overall was great. In a great location. It's just behind the main strip, so it's convenient to walk to anywhere downtown but also far enough away to not have street, restaurant, and crowd noises at night. We stayed 3 nights in a king suite on the sixth floor. The room and bathroom were very spacious and clean; and i looked thoroughly because I'm a stickler for cleanliness! The large bathroom appeared to be recently updated with a walk in shower with glass doors. The mini fridge in the room was bigger than the average hotel room fridge. I would say it was more of a small fridge, not a mini fridge. My only two complaints about our room are: 1.The entire wall outlet on one side of the bed didn't work, so that meant that the lamp didn't work, and no devices could be plugged in on that side of the bed. 2.The fitted sheet didn't fit the bed. All 3 nights we struggled with the fitted sheet staying tucked. We'd pull it down at the bottom to retuck it, and the top would untuck, and vice versa..every night. The hotel definitely needs to invest in sheets with deeper corner pockets!! Other than those 2 issues, we thought the room was great!

10.0

Aug 2024

Great room for a great price.

2.0

Aug 2024

We were in room 401 and it smelled like someone had smoked in it and they try to cover it up with air fresheners. The comforter had stains on it, along with the head board. The bathroom had old tooth paste stains all over the mirror and there were stains all over the walls by the door. The door was also really had to open up because they have painted it to many times. I let the front desk know that the room smelled bad and all they could offer me was air fresheners. The front desk people also were not very pleasant to deal with.

5.0

Aug 2024

Room was clean and rather large. Breakfast was good my kids loved the pancake machine l. Will definitely stay here again. Also loved the balcony with the creek

6.0

Aug 2024

Facility is outdated, Wall had water damage and needed repair. shower was dirty. Hotel was in walking distance to attractions,

5.0

Aug 2024

Food from previous renter was left on top shelf in the fridge picture has mold growing inside the frame on the picture

8.0

Aug 2024

The hotel was clean and staff was friendly and helpful. The room could use some new curtains & linens as I did notice that everything was clean but still had a couple of stains that probably won’t ever come out. The pool was open and clean ! Would book here again.

FAQs

How much does this hotel cost compared to others in Gatlinburg?

The average price for a rental in Gatlinburg is £207 per night. This rental is £160 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Gatlinburg. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Gatlinburg. Enjoy the water!

Is SureStay Plus Hotel by Best Western Gatlinburg pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at SureStay Plus Hotel by Best Western Gatlinburg?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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8.2

Excellent(1,955 Reviews)

Brookside Lodge

SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Gatlinburg, TN

Reasons to book

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Standard Room, 1 King Bed, Accessible, Balcony

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Standard Room, 1 King Bed, Balcony, River View

SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Gatlinburg, TN

Reasons to book

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Standard Room, 1 King Bed, Accessible, Balcony

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Standard Room, 1 King Bed, Balcony, River View

Reviews

FAQs

How much does this hotel cost compared to others in Gatlinburg?

Is parking included with this hotel?

Is there a pool at this hotel?

Is SureStay Plus Hotel by Best Western Gatlinburg pet friendly?

What amenities are available at SureStay Plus Hotel by Best Western Gatlinburg?

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