SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View | Bathroom | Combined shower/tub, hair dryer, towels

Desk, laptop workspace, blackout drapes, iron/ironing board

4.1 / 5.0

Excellent(1,013 Ratings)

Hotel in Gatlinburg, TN

2 guests · 1 bedroom · 1 bath

Reasons to book

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Riverfront Gatlinburg hotel in Downtown Gatlinburg with free breakfast
Along with an outdoor pool, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a 24-hour front desk, and a TV in a common area are onsite.
Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

11.4 mi

Dollywood

9.8 mi

Ripley's Aquarium of the Smokies

1.3 mi

Mingo Falls

29.8 mi

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room, 1 King Bed, Accessible, Balcony

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room, 1 King Bed, Balcony, River View

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

££££

SureStay Plus Hotel by Best Western Gatlinburg

££££

4.1 / 5.0

Excellent(1,013 Ratings)

Hotel in Gatlinburg, TN

2 guests · 1 bedroom · 1 bath

Reasons to book

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

11.4 mi

Dollywood

9.8 mi

Ripley's Aquarium of the Smokies

1.3 mi

Mingo Falls

29.8 mi

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room, 1 King Bed, Accessible, Balcony

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room, 1 King Bed, Balcony, River View

Beds not specified

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Ratings and reviews

4.1 / 5.0

Excellent(1,013 Ratings)

2.5 / 5.0

Nov 2024

This place was amazing for a nice restful night. Breakfast had really good choices, beds were comfortable, room was clean, location was close to strip in Gatlinburg. Personal we’re all really sweet and nice to talk to. I would recommend and I will go back.

2.5 / 5.0

Nov 2024

1.5 / 5.0

Nov 2024

The photos are more than what is really shown. It makes it seem like it’s a up to date motel, but it’s not. The photos are deceiving. They look like the photo but less. Would not book again based on photos

1.5 / 5.0

Nov 2024

2.5 / 5.0

Nov 2024

Very good location and staff are friendly.

2.5 / 5.0

Nov 2024

Very good location and staff are friendly.

2.0 / 5.0

Oct 2024

It was fine. No problem and nothing special.

2.0 / 5.0

Oct 2024

It was fine. No problem and nothing special.

0.5 / 5.0

Oct 2024

Was nasty checked out the same day I checked in.. because there were roaches in the room

0.5 / 5.0

Oct 2024

Was nasty checked out the same day I checked in.. because there were roaches in the room

0.5 / 5.0

Sep 2024

After only 10 minutes of walking around the room after check in we noticed a lot of things that were not acceptable. The carpet in the area around the balcony door (~10sqft) was soaking wet. From the carpet being soaked, part of it was completely pulled away from the wall (the portion where it was going up the wall acting as trim). Immediately we noticed the mold that was black in color in this spot. The toilet was also stopped up. We called down to the desk to address the wet carpet, toilet and mold. The receptionist’s response to the carpet being wet was, and I quote “yes from the rain the last two days”. I said “okay, well the toilet is also stopped up” and she replied “there’s a plunger at the desk”. I then said there is also mold behind the carpet that has pulled away from the wall where it is wet and she said, again “yes from the rain the last two days”. It was obvious this amount of mold was not just from the last two days. We immediately contacted hotels.com to remediate the situation as staff was not even willing to help and they have been a good at trying to assist in any way they can. They were full and couldn’t move our rooms so we had no choice but to stay. The window seal above where the carpet was wet was disgusting, leaking (over a three day period we witnessed this several times) and a mold spot popped up under the window on the wall (where I’m assuming they have tried to clean it and it keeps coming back).

0.5 / 5.0

Sep 2024

2.5 / 5.0

Sep 2024

Perfect for our anniversary getaway! Hotel has become our favorite go to place now when we visit!! Always a pleasure and always clean. Highly recommend it to everyone who wants a comfortable hotel in the middle of downtown Gatlinburg. Within walking distance to everything.

3.0 / 5.0

Sep 2024

This property needs some serious updating. The homes behind the hotel are concerning, witnessed several people pull into the parking lot, walk back to the house and come back rather quickly to leave. Doesn't make a good image for the hotel. Breakfast was very limited and didn't taste very fresh. Bed linens were dirty and very wrinkled.

5.0 / 5.0

Sep 2024

Very good

1.0 / 5.0

Sep 2024

Check in was easy, but parking was terrible. After check in we went to our room to only was it not as described it smelled terrible of mold and dampness. Is was musty and gross. When we went to ask to be moved was told no other rooms where available. It was 330/4 am so we where limited on options at this point. The beds where absolutely disgusting there was what looked like blood stains , the sink was dirty. After waking up we all felt sick from the musty room. While getting ready to pack up a cleaning person walked right in!! No knocking or warning just came right in the room while we where showering and getting ready. Absolutely would never recommend, had we had time I would have canceled and booked a different place.

3.0 / 5.0

Sep 2024

We loved the balcony, saw bear walking down the river bank. Room seemed to be musty.

4.0 / 5.0

Sep 2024

front desk staff was very professional. loud...you can hear everything in the next room! thin walls!

2.0 / 5.0

Sep 2024

Old dated hotel. Room was musty. Needs a refresh. Good location on the river.

5.0 / 5.0

Sep 2024

Convenient location. Very clean. River view balcony was great. Great stay for the price we paid. It way above my expectations.

2.5 / 5.0

Sep 2024

Our room was great! It was much larger than expected. The bed was comfortable. We were in walking distance for everything. We will definitely stay here again.

2.5 / 5.0

Sep 2024

Our room was great! It was much larger than expected. The bed was comfortable. We were in walking distance for everything. We will definitely stay here again.

1.0 / 5.0

Sep 2024

I am very upset with this hotel because I checked out 3 days ago and have called each day about 2 swimsuits and a pillow that we left behind. We know the 2 swimsuits were left hanging on the back of the bathroom door and the pillow was left on the bed and they are claiming there is nothing there. These items were not cheap and it’s evident that someone is keeping it for themselves. Very disappointed with Sure Stay and do not plan on returning.

1.0 / 5.0

Sep 2024

5.0 / 5.0

Aug 2024

this place was worth the stay nothing bad from our day there.

5.0 / 5.0

Aug 2024

this place was worth the stay nothing bad from our day there.

2.5 / 5.0

Aug 2024

Very nice unexpected room size comfortable clean convenient

2.5 / 5.0

Aug 2024

Very nice unexpected room size comfortable clean convenient

5.0 / 5.0

Aug 2024

1st day there saw a bear come out from the cabin behind it it was awesome breakfast was good, walkable everything is nearby, quiet and clean room was awesome in big

5.0 / 5.0

Aug 2024

1st day there saw a bear come out from the cabin behind it it was awesome breakfast was good, walkable everything is nearby, quiet and clean room was awesome in big

3.0 / 5.0

Aug 2024

This is an old facility. Check-in was good. It’s relatively clean. Best feature is that it has a creek that flows behind it and the balcony in the rooms. Breakfast area was clean and breakfast was ok. Last day we had an uninvited guess in the shower-bug. I brought it up to The attention of the staff. Nd they assured me they would tpour bleach down the drain and that the hotel gets sprayed twice a month. W

3.0 / 5.0

Aug 2024

2.5 / 5.0

Aug 2024

The only issue was they didn't clean the boogers off the bathroom wall from a previous renter. but overall it's decently priced and the location is great.

2.5 / 5.0

Aug 2024

The only issue was they didn't clean the boogers off the bathroom wall from a previous renter. but overall it's decently priced and the location is great.

2.0 / 5.0

Aug 2024

Staff was friendly, rooms were clean, good price, lots of space for entire family. The only negatives for me were the timing of breakfast, smell of cleaning products, and the mildew on the ceiling in the bathroom. Overall not bad.

2.0 / 5.0

Aug 2024

2.0 / 5.0

Aug 2024

Check in was a breeze, room was spacious and clean, breakfast was great.The location was great also.

2.0 / 5.0

Aug 2024

Check in was a breeze, room was spacious and clean, breakfast was great.The location was great also.

3.0 / 5.0

Aug 2024

Overall, it’s an good hotel for the price and location. The room was okay. Nothing fancy. The bad thing is we had a cockroach in our room. After our stay, we told the man at the front desk and he didn’t care. Which leed me to believe it’s common in this hotel…

3.0 / 5.0

Aug 2024

FAQs

How much does this hotel cost compared to others in Gatlinburg?

The average price for a rental in Gatlinburg is £207 per night. This rental is £160 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Gatlinburg. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Gatlinburg. Enjoy the water!

Is SureStay Plus Hotel by Best Western Gatlinburg pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at SureStay Plus Hotel by Best Western Gatlinburg?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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Hotel in Gatlinburg, TN

Reasons to book

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Standard Room, 1 King Bed, Accessible, Balcony

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Standard Room, 1 King Bed, Balcony, River View

SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Gatlinburg, TN

Reasons to book

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds, Balcony, River View

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Standard Room, 1 King Bed, Accessible, Balcony

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Standard Room, 1 King Bed, Balcony, River View

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Gatlinburg?

Is parking included with this hotel?

Is there a pool at this hotel?

Is SureStay Plus Hotel by Best Western Gatlinburg pet friendly?

What amenities are available at SureStay Plus Hotel by Best Western Gatlinburg?

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