The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Deluxe Junior Suite, 2 Queen Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

In-room safe, blackout drapes, iron/ironing board, free WiFi

50-inch flat-screen TV with cable channels, TV, iPod dock

4.2

Excellent(1,007 Reviews)

Hotel in Playa del Carmen

4-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Junior Suite, 2 Queen Beds

2 Queen • 1 Sofa • 482 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxurious Master Suite

1 King • 1 Sofa • 1079 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Junior Suite, 1 King Bed

1 King • 1 Sofa • 482 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Luxurious Grand Master Suite, Partial Ocean View

1 King • 1 Sofa • 1479 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Junior Suite, Partial Ocean View

2 Queen • 1 Sofa • 482 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

££££

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

££££

4.2

Excellent(1,007 Reviews)

Hotel in Playa del Carmen

4-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Junior Suite, 2 Queen Beds

2 Queen • 1 Sofa • 482 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxurious Master Suite

1 King • 1 Sofa • 1079 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Junior Suite, 1 King Bed

1 King • 1 Sofa • 482 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Luxurious Grand Master Suite, Partial Ocean View

1 King • 1 Sofa • 1479 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Junior Suite, Partial Ocean View

2 Queen • 1 Sofa • 482 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

4.2

Excellent(1,007 Reviews)

2.5

Dec 2024

Good value for price. Located near Mamitas Beach Club and 5the Avenue. The rooms are comfortable, the breakfast was included and buffet style or in restaurant. There is a rooftop bar. Pool also on rooftop was small, not lap poo. Gym was basic and a little under par. Over all liked our stay.

1.5

Nov 2024

Pros: Location is ideal. Room is very clean. Very confortable bed; not too soft not too hard. Mexican restaurant is very good. The drinks (in the all inclusive option) are very good at the Mexican restaurant. It was relatively quiet in the streets in this area. Italian restaurant is average. Wine included in the all inclusive option is average. Cons: The rooftop is very underwhelming. There is 11 sun loungers by the pool. Eleven…for a hotel with 150+ rooms. They put some tables and stool chairs instead of sun loungers. Very uncomfortable. There are so many VIP sun beds that you can’t use… Pool is cold. Alcohol served is not good quality and I couldn’t get a margarita that doesn’t taste like syrup. Rooftop is a real disappointment.

2.5

Nov 2024

Great hotel in the heart of Playa!

1.5

Sep 2024

Overall it's a good bang for the price. But have to warn those looking for a quiet getaway. Pros: Price, comfort, cleanliness, great staff, location (1 block from beach), restaurants/bars, walking distance to nightlife/restaurants on Quinta Ave. No car rental needed. Tours/Excursion desk in lobby with transportation provided. Pharmacy/drug store & 7Eleven located right outside the entrance. Great breakfast buffet. Cons: No room service & no to-go box or carry out from restaurants in hotel. You must dine in. Rooftop closes/music shuts off @11pm. Pool needs renovation. View of the ocean is mainly from the rooftop deck. Rooms have a view of surrounding abandoned/closed buildings with damages caused by the hurricane. Warning: On the side and front streets there are bars that are opened til 3am nightly with loud music/karaoke. Didn't bother us as we're from a party city and enjoy the nightlife but for those looking for peace and tranquil, this hotel is noisy. The hotel's center is open so the inside noise comes from the ground floor's restaurant/bar.

5.0

Sep 2024

Excellent place close to the airport and have the shutter bus

2.5

Aug 2024

We loved the Reef 28. The place is clean, comfortable, amazing vibe, the staff is great, food was really good (we did all inclusive). Easy walk to La Quinta, shopping, restaurants and night life, safe area. The only downside was a bar around the corner, you can hear the loud music and karaoke, none of this to the hotel fault. My fiancé can sleep through anything and I use earplugs so we didn't care much, but if you are a light sleeper this may be uncomfortable.

4.0

Aug 2024

This resort would be amazing if I were looking to party. Its a great resort, but it has some serious drawbacks. PROS - 1. The food is AMAZING. It is far and away the best food I've had at an all-inclusive. I can't overstate how good it is. 2. Staff, everyone is extremely nice and not bothered to help. 3. The hotel is very clean. CONS - 1. Noise. The outside is a nonstop party. If you are looking to unwind, you won't find it here. 2. The pool, it is small with limited space and the music by the pool is incredibly loud. Again, you can't relax by the pool. It also gets filthy quickly because of how small it is. 3. The area, its a tourist trap and everyone is trying to sell you something. 4. the time share, we were bothered a few times about their sister hotels and taking advantage of some offer, I never listened to it, but they kept trying to get us. OVERALL - Its a great hotel, the food is incredible, it really is amazing! the place is clean and the staff is great, but you can't relax here. If you are looking to party, you found the right place. If you want to chill, look elsewhere.

3.0

Aug 2024

It was very humid throughout the hotel..

5.0

Aug 2024

Wonderful hotel and area Would definitely go back there

4.0

Aug 2024

Everything was perfect! The staff is so friendly and the rooms are big and very neat. We would’ve love to have more activities or parties planned on the roof top!

4.0

Aug 2024

For the price point, this place is superb!! It would be difficult to find an all inclusive, two bedroom suite with in room Jacuzzi and access to two sister resorts for this price. Staff is excellent. Food is presented exceptionally, however they clearly use cheap quality products so the taste is not as refined as expected. Definitely pay the 300 MXN for two hours in the spa. It's well worth it.

3.0

Aug 2024

Not the same as it was a few years ago, the sister resorts were free to access, and now charge a fee to enter. Room was only cleaned once on a 3 night stay, other than that, everything else was good. I'd probably find else where to stay next time.

5.0

Aug 2024

Beautiful place with great amenities!! Very friendly crew. Overall worth the trip!!

5.0

Aug 2024

I love this hotel

5.0

Aug 2024

Amazing , I loved the whole experience.

5.0

Aug 2024

Minutes away from everything.

5.0

Aug 2024

Great staff and customer service

5.0

Aug 2024

The

5.0

Aug 2024

I called ahead because it was our honeymoon. They went above and beyond. My bride (a local woman) was absolutely blown away. Thank you so much for everything. We’ll be back some anniversary or another.

4.0

Aug 2024

The pool was nice and the staff was kool.

1.0

Aug 2024

N/A

4.0

Aug 2024

Our experience wat great! Staff was very attentive and accommodating, rooms were spacious and clean! I was greeted with a mimosa and had bottles of champagne in our room! Food was excellent especially the roof top bar!

2.5

Aug 2024

Hotel was amazing, the Mexican restaurant it was the best, service great our overall experience very nice 😍

5.0

Aug 2024

I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.

5.0

Jul 2024

A bit noisy but everyone was having a good time so it’s understandable. I would stay here again

1.0

Jul 2024

The hotel is horrible!!! I took the suite room No ocean view instead of that buildings ,food small from the dining room No activity The beach is two blocks from the hotel The food is very basic not Something special... The breakfast limitede The dinner, when you arrive to the dinner they'll tell to wait 50 min, by the end we went to eat dinner I would not come and recommend again this hotel.

1.0

Jul 2024

Arrived rented, Master suite I was placed in a Junior suite no air condition talk to manager he ended Moving me and my wife to a sister resort after paying for adults only ended up in a family resort

3.0

Jul 2024

The hotel was aesthetically pleasing, and the staff was kind. While my stay wasn't exceptional, it wasn't a bad experience either. The location was fantastic, with many shopping options, restaurants, bars, and convenience stores nearby. Our room was nice, and housekeeping cleaned every day, which has become rare since COVID. The rooftop offered a beautiful view, and I loved that the pool was heated at night. However, there were several downsides. The lobby and elevators were uncomfortably hot, and the hotel really needs to address this. Although our room was nice, it faced an old grass wall, and the bed pillows were extremely hard. The food quality was lacking, except for the Asian restaurant. The all-inclusive system was inconvenient, requiring us to sit down and order each dish, which took a long time. They only offered one buffet-style meal (breakfast), which I found odd. There were no vegan options and absolutely no options for guests who don't eat pork, so my husband struggled with that all week. Additionally, there was no room service, which was disappointing, and I often felt unsatisfied. Every drink I ordered was not good, and many bartenders did not fully understand English, so I had to go elsewhere for a drink, which was a bummer. While the rooftop was nice, it only had one pool and two warm jacuzzis, leading to overcrowding. Overall, there were some positive aspects of the stay, but several areas need improvements. I would only stay here again if improved.

5.0

Jul 2024

This is hotel is phenomenal! The food is excellent and fresh! We changed room on the second night and they gave us a bottle of wine, desert and put flowers on the bed! Great experience and customer service! The servers Ivan and Franscisco made our vacation !!!

1.0

Jul 2024

No hospitality. Canceled our reservation even though we reached out to let them know our arrival time. Expedia and hotel let us down scrambling for somewhere to stay after being involved with IT outage. Horrible experience that ruined my birthday!

3.0

Jul 2024

Staff was SUPER friendly and attentive very different from their other resort in Playacar, we spent a day there and couldn’t get out of there fast enough! Overall very nice facility, however, I believe our room was directly over the waste facility and the stench was trapped in our room. Smell was a bit unbearable, I had to brew coffee to help! The pool is very small and open to the public so don’t count on having much time in the pool. Space is already limited as is. And no room service which was kind of a bummer to always have to go down for drinks and an appetizer. Sometimes you’re just not in a sit down meal mood. Overall it was a good experience.

5.0

Jul 2024

We absolutely loved the property, staff is amazing, clean facilities, room was outstanding, and the rooftop was the best part. Only complaint was the food for breakfast, and it took forever to receive your food at the restaurants (over an hour).

5.0

Jul 2024

Second time staying here and I love it! The food can be better but no bad complaints. Love the views from the rooftop pool!

5.0

Jul 2024

Great place great price very nice .. all inclusive menu could offer better food selection but place and staff are amazing

5.0

Jul 2024

It super

5.0

Jul 2024

We where very happy with our stay since we checked-in at Reef28. They had good customer service and also the food was good. The cleanliness of the hotel was very good. Overall we had great time. It made our stay very interesting. Philipe was very amazing person he made our stay more interesting by giving us information about the activities which shouldn't miss. Thank you Philipe.

5.0

Jul 2024

Excellent hotel. The only thing is the lady at the breakfast restaurant. Her attitude is discriminatory. When I arrive to the restaurant, she was like “Your breakfast is not included” with attitude voices. I told her, no worries, I’ll pay for that. Her face was very disappointed!

5.0

Jul 2024

This was our second time at The Reef 28, and we loved it! It’s a very different type of all inclusive, but has wonderful food and service. It’s nice to be able to order from a menu instead of a buffet that’s been picked over. The hotel is very clean.

5.0

Jul 2024

Loved it

5.0

Jul 2024

The whole staff is absolutely amazing !!!! Thank you all @ The Reef 28 , you exceeded our expectations and made this stay for my cousin and the absolute best :)

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is £102 per night. This rental is £95 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Enjoy the water!

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Junior Suite, 2 Queen Beds

Luxurious Master Suite

Deluxe Junior Suite, 1 King Bed

Luxurious Grand Master Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Junior Suite, 2 Queen Beds

Luxurious Master Suite

Deluxe Junior Suite, 1 King Bed

Luxurious Grand Master Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View

Reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet friendly?

What amenities are available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

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