Charles Hope Apartments Brentford
Apartment in Brentford
2 guests · 1 bedroom · 1 bath
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPets allowed, Kitchen or Kitchenette, Internet / Wifi and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and an oven, as well as a stovetop and a dishwasher. Other amenities include premium bedding, towels, an electric kettle, and kitchenware and utensils.
Amenities
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Map of Brentford
Available Rooms
Superior Studio
Beds not specified • 452 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
One Bedroom Apartment
Beds not specified • 420 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
One Bedroom Apartment - Balcony
Beds not specified • 420 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Two Bedroom Apartment
Beds not specified • 721 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Two Bedroom Apartment - Balcony
Beds not specified • 420 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
££££
Ratings and reviews
2.5 / 5.0
Nice stay in this service apartment for 4nights. Easy access.
The apartment is spacious and there is coffee machine provided. There are some utensils where you can cook your meal but no salt pepper or oil provided. Washing machine and free parking is a bonus.
The service is within walking distance to train stations, there are buses around where you can easily get to London central. Tesco is not far away, just some minutes walk. Overall I think it is a nice place to stay.
2.5 / 5.0
Nice stay in this service apartment for 4nights. Easy access.
The apartment is spacious and there is coffee machine provided. There are some utensils where you can cook your meal but no salt pepper or oil provided. Washing machine and free parking is a bonus.
The service is within walking distance to train stations, there are buses around where you can easily get to London central. Tesco is not far away, just some minutes walk. Overall I think it is a nice place to stay.
2.5 / 5.0
Very clean nice apartment. Little hard to find at first, but once clarified the entrance easy to find and enter
2.5 / 5.0
Very clean nice apartment. Little hard to find at first, but once clarified the entrance easy to find and enter
2.0 / 5.0
Great stay.
2.0 / 5.0
Great stay.
2.0 / 5.0
Spacious, clean, and updated apartment close to the storage unit I use. Def use again. There was a lot of comings and goings in the hall in the night but when I closed the bedroom door it eliminated a lot of the noise. Note that the 3pm checkin means your door code won't work until 3pm. That part confused me. Photos of apartments aren't necessarily representative. There's a lot of admin to get IN and OUT ... if location suits you then it's a great option overall.
2.0 / 5.0
Spacious, clean, and updated apartment close to the storage unit I use. Def use again. There was a lot of comings and goings in the hall in the night but when I closed the bedroom door it eliminated a lot of the noise. Note that the 3pm checkin means your door code won't work until 3pm. That part confused me. Photos of apartments aren't necessarily representative. There's a lot of admin to get IN and OUT ... if location suits you then it's a great option overall.
2.0 / 5.0
I always find these apartments a great location for my work & with parking available even better.
I arrived to a warm apartment but with a fan in the room & turned on, which was appreciated.
The electric charging in the car park was not working so I was unable to charge my vehicle, I had this issue last time & noticed that no one else was charging.
A suggestion of improvement would be to include which building you are in by talking about the car park, if you arrive by car it isn’t always obvious if you need to be entering from the top or bottom of the car park. I have experienced guests wandering aimlessly in the past for this reason. I still struggle to be clear (after circa 10 visits) to be clear on this point
5.0 / 5.0
Nice and clean room
5.0 / 5.0
Nice and clean room
1.5 / 5.0
Clean, spacious and safe appartement. Could have been really good but had not sufficiently checked before our stay. The hairdryer was missing and the TV did not work (remote possibly needing new batteries). We had a reply after communicating this ( also a broken drawer ):" Thank you for reaching out (! !). You will not be held responsible" but no one brought hzirdryer or batteries for the next day ( 2 night stay). The oven and microwave took some time to work out - and we switched off the 'air connditioning ' in the bedrooms in sheer frustration as even following the indtructions in a downloaded manual didnt work.
Everything thing looked lovely but not at all practical.
1.5 / 5.0
Clean, spacious and safe appartement. Could have been really good but had not sufficiently checked before our stay. The hairdryer was missing and the TV did not work (remote possibly needing new batteries). We had a reply after communicating this ( also a broken drawer ):" Thank you for reaching out (! !). You will not be held responsible" but no one brought hzirdryer or batteries for the next day ( 2 night stay). The oven and microwave took some time to work out - and we switched off the 'air connditioning ' in the bedrooms in sheer frustration as even following the indtructions in a downloaded manual didnt work.
Everything thing looked lovely but not at all practical.
1.5 / 5.0
There were different strands of hairs on the bed so beddings probably weren’t changed
There were no pods for the coffee machine and the kettle wasn’t working so a bad start to the morning as had to be at work at 8am
1.5 / 5.0
There were different strands of hairs on the bed so beddings probably weren’t changed
There were no pods for the coffee machine and the kettle wasn’t working so a bad start to the morning as had to be at work at 8am
2.5 / 5.0
Customer service team are excellent - second to none!
2.5 / 5.0
Customer service team are excellent - second to none!
5.0 / 5.0
Clean and comfortable.
5.0 / 5.0
Clean and comfortable.
1.5 / 5.0
Disastrous booking and check in procedure.
After you book the apartment then the problem rally begins. You will have to fill in all kind of information including screenshot of ALL the passports of your family.
Then to check in with all this complications the procedure might take you hours.
There is nobody in the receptions and to find your apartment is nearly impossible. I had apartment 11 and to get there I had to take a lift to the cellar, then enter the car park, then exit via some slope and then go up spiral chairs. I am astonished that the good employee of the company was able to guide me into my apartment.
The positive thing is that their phone help is good, the operators try all they can and are very helpful but somehow the management and the procedure is way too complicated. The one who is designing the procedure of checking in seems not to know what "user friendly" means.
In addition to all my problems above electricity went out in my apartment and the day we left there was no hot water.
Get another management is my advice.
1.5 / 5.0
Disastrous booking and check in procedure.
After you book the apartment then the problem rally begins. You will have to fill in all kind of information including screenshot of ALL the passports of your family.
Then to check in with all this complications the procedure might take you hours.
There is nobody in the receptions and to find your apartment is nearly impossible. I had apartment 11 and to get there I had to take a lift to the cellar, then enter the car park, then exit via some slope and then go up spiral chairs. I am astonished that the good employee of the company was able to guide me into my apartment.
The positive thing is that their phone help is good, the operators try all they can and are very helpful but somehow the management and the procedure is way too complicated. The one who is designing the procedure of checking in seems not to know what "user friendly" means.
In addition to all my problems above electricity went out in my apartment and the day we left there was no hot water.
Get another management is my advice.
5.0 / 5.0
It was nice.
5.0 / 5.0
It was nice.
5.0 / 5.0
After a night in a horrible hotel, this flat was amazing. It was exceptionally clean, beds were great, and kitchen had everything you could need. We walked over to a restaurant for dinner that was recommended in the listing’s app and then to a grocery store. There was a washer/dryer in the unit so we were able to catch up on some laundry. We would love to stay here again if the occasion presents itself.
5.0 / 5.0
After a night in a horrible hotel, this flat was amazing. It was exceptionally clean, beds were great, and kitchen had everything you could need. We walked over to a restaurant for dinner that was recommended in the listing’s app and then to a grocery store. There was a washer/dryer in the unit so we were able to catch up on some laundry. We would love to stay here again if the occasion presents itself.
4.0 / 5.0
The property is modern and more spacious than your typical hotel room. However, having spoken to the property representatives regarding the windows being unlocked and opening on its own upon entry, making the apartment cold (especially during the Winter) and been promised to send someone to check out the window/drop off but no-one visiting to resolve the issue.
4.0 / 5.0
The property is modern and more spacious than your typical hotel room. However, having spoken to the property representatives regarding the windows being unlocked and opening on its own upon entry, making the apartment cold (especially during the Winter) and been promised to send someone to check out the window/drop off but no-one visiting to resolve the issue.
4.0 / 5.0
A great place to stay. About 1 hour from central London. The accommodation was clean and we had all we needed to enjoy our stay.
However on both nights we were subject to unacceptable noise from incoming residents between 3am-6am.
4.0 / 5.0
A great place to stay. About 1 hour from central London. The accommodation was clean and we had all we needed to enjoy our stay.
However on both nights we were subject to unacceptable noise from incoming residents between 3am-6am.
5.0 / 5.0
Beyond expectation! Very recommended. However if you travel with friends under 22, please contact them as there’s extra deposit need to be paid
5.0 / 5.0
Beyond expectation! Very recommended. However if you travel with friends under 22, please contact them as there’s extra deposit need to be paid
2.5 / 5.0
We needed somewhere at short notice for our adult family and dog as our other accommodation had let us down. The booking process was a bit of a pain with documents being sent but actually it all worked smoothly, the self check in was great with a keyless access code system. The rooms were fabulous with high end appliances and spotless with loads of space. The inclusion of parking was a massive bonus. It’s about 15 mins into Heathrow by car, 1 mile from a tube and 35 mins drive into central london. 30 min drive to Wembley stadium- all of which we needed.
My only criticism is the outside spaces seem rather uncared for, dead birds, cigarette buts etc and with a little work they could be a real asset. Wouldn’t hesitate to recommend.
2.5 / 5.0
We needed somewhere at short notice for our adult family and dog as our other accommodation had let us down. The booking process was a bit of a pain with documents being sent but actually it all worked smoothly, the self check in was great with a keyless access code system. The rooms were fabulous with high end appliances and spotless with loads of space. The inclusion of parking was a massive bonus. It’s about 15 mins into Heathrow by car, 1 mile from a tube and 35 mins drive into central london. 30 min drive to Wembley stadium- all of which we needed.
My only criticism is the outside spaces seem rather uncared for, dead birds, cigarette buts etc and with a little work they could be a real asset. Wouldn’t hesitate to recommend.
2.0 / 5.0
The accommodation itself was lovely, it had everything needed & was very clean.
I did need to chase for check in details, which was frustrating, but all resolved with the guest services team.
Upon arrival it was unclear how to get into the right door from the car park and had to ask someone who was in the car park. The welcome information emailed suggested manuals for how to use appliances, but they were not on the website so working out how to use the TV was troublesome. The wifi & password was not the one on the website & I had to locate the hub to sort this out. Lastly the terrace was in dire need of weeding.
Having said all of the above, the accommodation really is excellent and would be 100% if the communication niggles were resolved.
2.0 / 5.0
The accommodation itself was lovely, it had everything needed & was very clean.
I did need to chase for check in details, which was frustrating, but all resolved with the guest services team.
Upon arrival it was unclear how to get into the right door from the car park and had to ask someone who was in the car park. The welcome information emailed suggested manuals for how to use appliances, but they were not on the website so working out how to use the TV was troublesome. The wifi & password was not the one on the website & I had to locate the hub to sort this out. Lastly the terrace was in dire need of weeding.
Having said all of the above, the accommodation really is excellent and would be 100% if the communication niggles were resolved.
1.0 / 5.0
The craziest check-in and check-out procedure I’ve ever seen. Will never use for guests visiting me personally of for my business again. Embarrasses the UK with the hoops to jump through. Frustrating.
1.0 / 5.0
The craziest check-in and check-out procedure I’ve ever seen. Will never use for guests visiting me personally of for my business again. Embarrasses the UK with the hoops to jump through. Frustrating.
3.0 / 5.0
The staff were helpful especially Leeban, who went above and beyond to assist.. The location of the property was ideal to get around by bus or train. The lobby area smelled awful! I am not sure if this was contributed to them accommodating pets and not having proper ventilation. There is no air-condition. There was no reception area to ask questions or for assistance. It was "catch me when you can" because no one was stationed on property. The rooms were not cleaned everyday as advertised. While we were there they ran out if towels to bath with.
3.0 / 5.0
The staff were helpful especially Leeban, who went above and beyond to assist.. The location of the property was ideal to get around by bus or train. The lobby area smelled awful! I am not sure if this was contributed to them accommodating pets and not having proper ventilation. There is no air-condition. There was no reception area to ask questions or for assistance. It was "catch me when you can" because no one was stationed on property. The rooms were not cleaned everyday as advertised. While we were there they ran out if towels to bath with.
1.5 / 5.0
The apartment itself was lovely, very clean and modern although the outside area could do with a clean and it was really hot in the apartment.
What we didn’t expect was another couple entering our apartment whilst we were in it with a different lock code!!! I have contacted the property customer services and was advised someone would call me back yesterday to discuss but this has not happened. I’m afraid a complaint is now in process
FAQs
How much does this apartment cost compared to others in Brentford?
The average price for a rental in Brentford is £123 per night. This rental is £3 above the average.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Charles Hope Apartments Brentford. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charles Hope Apartments Brentford pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Charles Hope Apartments Brentford?
We found 7 amenities for this rental. This includes pets allowed, kitchen or kitchenette, internet / wifi, parking, and laundry.
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