Water heater didn’t work. It’s not a hotel. It’s a motel that tried to upgrade.

Great stay. Would recommend

Great stay. Would recommend

Nice hotel, but rooms were small.

Nice hotel, but rooms were small.

We loved the stay at Jacquard. Convenient location to walk around shops and galleries. We were not happy with the food at the hitel, but the choices around the hotel are really great. Close to Red Rocks, and Cherrry Creek is such a great community. Definately go to the Sunday farmers Market on Pearl, great local organic foods. Waffles on a stick were amazimg!

We loved the stay at Jacquard. Convenient location to walk around shops and galleries. We were not happy with the food at the hitel, but the choices around the hotel are really great. Close to Red Rocks, and Cherrry Creek is such a great community. Definately go to the Sunday farmers Market on Pearl, great local organic foods. Waffles on a stick were amazimg!

We arrived at 3:00 to check in and were told our room wasn't ready and that check-in was at 4. When I politely noted that their own website shows check-in at 3, I was told that "our new check-in time is 4:00 starting today". Seems like notifying guests checking in that day - or making an exception would be in order but we waited over an hour for our room. Hotel staff said that 'we've had a lot of late check-outs today'. Maybe crack down on late checkouts or hire more cleaning staff? No one wants to pay $350 a night for a room only to have no room available at the advertised check-in time. We have a teen who wanted to use the pool but by the time we got checked in at 4:30, it was raining and the rooftop turns into 21 at 6pm. Have stayed in lots of higher end hotels (Brown Palace, Broadmoor) without incident, we were surprised by the meager cost-to-quality ratio. This place aspires to be at that level and charges the same, but rooms are tiny, amenities are minimal (e.g., no lobby) and staff wasn't super welcoming or accommodating. Overall, it was a very pretentious vibe while not offering the product or service that might justify pretentiousness. The room was clean though so I have no beef with cleaning staff. Will probably not stay here when traveling to Denver in the future.

We arrived at 3:00 to check in and were told our room wasn't ready and that check-in was at 4. When I politely noted that their own website shows check-in at 3, I was told that "our new check-in time is 4:00 starting today". Seems like notifying guests checking in that day - or making an exception would be in order but we waited over an hour for our room. Hotel staff said that 'we've had a lot of late check-outs today'. Maybe crack down on late checkouts or hire more cleaning staff? No one wants to pay $350 a night for a room only to have no room available at the advertised check-in time. We have a teen who wanted to use the pool but by the time we got checked in at 4:30, it was raining and the rooftop turns into 21 at 6pm. Have stayed in lots of higher end hotels (Brown Palace, Broadmoor) without incident, we were surprised by the meager cost-to-quality ratio. This place aspires to be at that level and charges the same, but rooms are tiny, amenities are minimal (e.g., no lobby) and staff wasn't super welcoming or accommodating. Overall, it was a very pretentious vibe while not offering the product or service that might justify pretentiousness. The room was clean though so I have no beef with cleaning staff. Will probably not stay here when traveling to Denver in the future.

The hotel itself is wonderful and in a great location. The reason for 4 stars is that I paid for my stay through hotels.com yet the hotel charged my “incidentals” credit card for the entire stay again. They did quickly resolve it with a credit when I called but just be aware and be sure and check your credit card charges.

The rooms are small. We are a couple and we didn't find place for two pieces of lougage.

The rooms are small. We are a couple and we didn't find place for two pieces of lougage.

The hotel itself is wonderful and in a great location. The reason for 4 stars is that I paid for my stay through hotels.com yet the hotel charged my “incidentals” credit card for the entire stay again. They did quickly resolve it with a credit when I called but just be aware and be sure and check your credit card charges.

For the price definitely starting to show its age. Stained furniture in my room

For the price definitely starting to show its age. Stained furniture in my room

Nice and luxurious. However, they screwed up the reservation and wanted to book me twice at higher rates.

The pool, the restaurant In the room

The pool, the restaurant In the room

Check in was a breeze but everything really went downhill from there

Check in was a breeze but everything really went downhill from there

I really liked this hotel. The bed and pillows were comfortable, enough blankets on the bed, great nespresso and mini bar snacks (lol), and the room was plenty big. There was space to put my things, a desk and an additional chair. I’d definitely stay here again, but it was not a place where anyone offered to help me with my luggage and the other thing I didn’t like was that I couldn’t order room service breakfast the night before for a particular time. I called ahead and the person said he would leave a note with the time, but my order was delivered an hour earlier so I was woken up an hour earlier than I wanted to be. If you stay here, go downstairs for breakfast or call the morning of if you have plenty of time to get it delivered.

I really liked this hotel. The bed and pillows were comfortable, enough blankets on the bed, great nespresso and mini bar snacks (lol), and the room was plenty big. There was space to put my things, a desk and an additional chair. I’d definitely stay here again, but it was not a place where anyone offered to help me with my luggage and the other thing I didn’t like was that I couldn’t order room service breakfast the night before for a particular time. I called ahead and the person said he would leave a note with the time, but my order was delivered an hour earlier so I was woken up an hour earlier than I wanted to be. If you stay here, go downstairs for breakfast or call the morning of if you have plenty of time to get it delivered.

Beautiful hotel

Beautiful hotel

We were excited to stay at this beautiful hotel. Unfortunately, there were a few issues with their roof top pool and service that made our stay less than satisfactory. We chose this hotel for the pool, they have opened their rooftop pool to the public and we’re at capacity all day during our stay. The hotel staff did not seem to care.

We were excited to stay at this beautiful hotel. Unfortunately, there were a few issues with their roof top pool and service that made our stay less than satisfactory. We chose this hotel for the pool, they have opened their rooftop pool to the public and we’re at capacity all day during our stay. The hotel staff did not seem to care.

Very nice hotel and staff. Great location

Very nice hotel and staff. Great location

X

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The had private parties for the pool. So us staying at the hotel were not allowed to use the pool.

The had private parties for the pool. So us staying at the hotel were not allowed to use the pool.