Holiday Inn Des Moines-Downtown-Mercy Campus, an IHG Hotel
3.5
Average(237 Reviews)Hotel in Des Moines, IA
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Steps from the Wells Fargo Arena and the Mercy Medical Center, this hotel in central Des Moines, Iowa offers free shuttle service to the airport and local area attractions.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Des Moines, IA
Available Rooms
1 King or 2 Double • 290 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 290 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Double • 290 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Queen • 290 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
££££
Reviews
3.5
Average(237 Reviews)100% verified reviews
3.5
I liked the location.
The bed had blood stains on the sheets. The front desk clerk, James, was rude. Im a cancer patient, and he refused to look for the voucher my doctors office sent over to cover our room. I paid for the room. Housewife tried to make my grandson change the bedding himself. I called the front desk, and the clerk Tynisha, who was very sweet, sent the housekeeper back up, and he was rude and haphazardly made the bed. For a 200.00 a night room, one would expect a clean room and at minium a continental breakfast. Not to mention, I'm disabled and to walk about 3/4 of a blook due to the parking lot at the hotel being closed down by the city of Des Moines. I will never stay at this hotel again and will ask sure my friends and family know how bad it is. I will also be contacting the corporate office tomorrow, 10/25/24. Our stay was 10/24/24.
3.5
All of the above. Room, breakfast and bed are perfect.
No safe box in the room.
3.5
close to Drake University
Got there @ 3:00 for check in, as expected it was busy as that time is designated check in. Probably a good Idea to have 2 or 3 employees @ the front desk then rather than 1.
3.5
Clean, comfortable, easy check in and the staff were amazing
3.5
The bed was exceptional. Very comfortable.
3.5
The location is nice and having a shuttle available was great.
Our room was so warm, the air didn't work. Nor did the TV. The front desk staff were pretty short with me when trying to figure out an issue with the booking.
3.5
Nothing
Everything
3.5
location
cooling system venting pretty dirty
3.5
Very convenient for hospital guests. The emoyees in the restaurant were very nice.
Room was right by the highway. Lots of traffic noise. The air conditioner was loud and blowed on the person in the bed. You can't move the vent. Two of the three days we were there, the coffee pots in the lobby were empty. We had to go to the restaurant to get coffee. There are no signs up to show your way to the gym or pool.
3.5
Excellent customer service, cleanliness of the room and entire hotel building, and location
No breakfast or lunch at this nice hotel
3.5
So expense for only night and without breakfast there is better options surroundings
3.5
kind staff, very clean
the parking area is cramped and not enough spaces open at night
3.5
Very nice place very clean nice rooms
Staff was rude when asked a question, in the morning there was no coffee down there in the lobby something was said to the gentleman behind the desk about it by another guest and he said that wasn't his problem. I was supposed to get free breakfast coupons that I did not get when I checked in when I asked about it I was told that it wasn't his mistake.
3.5
Close to the Hy-Vee center. Rooms were clean . Staff was awsome
Parking was bad. We had to park in the garage. When we left in the morning our vehicle has concrete dust and small pieces all over the hood and roof from the ceiling of the garage. This was very concerning. They need to redo the structure.
3.5
I really liked the location--it was close to everywhere I needed to go. I also thought the room was cleaned to an appropriate standard.
Breakfast should be included, period. The breakfast offered is akin to any other hotel that serves breakfast. It would have also been nice if the hotel had a little store to buy personal items, toiletries and snacks. Lastly, while the rooms are clean and will suffice, a renovation would improve the overall quality and experience.
3.5
great location. great staff.
3.5
All the staff was good Especially our shuttle driver that took us to The Lion King on April 1st
3.5
Phone did not work. Tissue dispenser was empty. No bar / restaurant on Monday (was not mentioned on website). Breakfast was not free.
3.5
staff are friendly and rooms were clean
it was an older building that was over priced for the stay, and the breakfast was supposed to be included, but I was charged anyway
3.5
Room was hot and we didn’t have control over thermostat.
3.5
location
we were able to turn the ac on and our room was extremely hot. there was a sign that wouldn’t allow ac to be on in winter months and heat couldn’t be on during summer months. I get maybe it helps saves them money but if I’m paying that much for a room I don’t want to be sweating all night and would like to have the option to make my room a little cooler
3.5
right off Highway
next to hospital - helicopter noise all night
3.5
Bed was really broken down and uncomfortable.
FAQs
How much does this hotel cost compared to others in Des Moines?
The average price for a rental in Des Moines is £127 per night. This rental is £55 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Des Moines-Downtown-Mercy Campus, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Des Moines-Downtown-Mercy Campus, an IHG Hotel. Enjoy the water!
Is Holiday Inn Des Moines-Downtown-Mercy Campus, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Des Moines-Downtown-Mercy Campus, an IHG Hotel?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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