FERGUS Puerto de la Cruz
Hotel in Puerto de la Cruz
4-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsGarden, Pool, Air conditioner and more
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About this hotel
Featuring 2 outdoor swimming pools surrounded by gardens, Hotel Puerto de la Cruz offers spacious rooms with balconies. It is within 5 minutes’ walk of central Puerto de la Cruz and 1.1 km from the oceanside Lago Martianez salt-water lake.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Garden
Family friendly
Map of Puerto de la Cruz
Available Rooms
3 Single or 1 Queen • 269 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 Queen • 2 Sofa • 430 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 Sofa • 333 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Single • 269 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Single • 204 ft²
Sleeps 1
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
5.0 / 10.0
El personal, muy atentos.
La habitación para personas con movilidad reducida. ¡fatal!
10.0 / 10.0
El personal no puede ser más amable y profesional
Nada,
5.0 / 10.0
Room was renovated with a nice view
We chose this hotel because of the „heated pool”. Unfortunately the water was cold and staff told us that it is heated. There was a second pool that has the same temperature than the „heated one” - receptionist said that sun heated it..
7.0 / 10.0
Está bien en reglas generales, pero he estado en hoteles 4* mejores.
La comida y desayuno muy bien
Las cortinas no son Black-out por lo que entra mucha luz por las mañanas. Para ser un 4* me parece un fallo.
10.0 / 10.0
El trato del personal
Falta de aparcamiento en la zona
10.0 / 10.0
Cómodo y barato
6.0 / 10.0
Buena ubicación.
Zona de aparcamiento gratuita alrededor del hotel
La cama era muy cómoda.
El personal muy amable
Tuvimos que pedir mantas porque hacia mucho frio en la habitación, el calefactor no funcionaba bien.
El baño olía muy mal a alcantarilla y esto hacia que la habitación oliera también mal.
El desayuno muy variado pero baja calidad, cafe y zumos de maquina aguachirri
Demasiado cara la estancia para lo que es…
1.0 / 10.0
Modern
No one speaks any English staff are rude
1.0 / 10.0
Rooms were clean
Pool bar staff were lovely
Location was hilly, slippery and dangerous
Terrible food
Awful snacks available on all inclusive package
No tea or coffee in the room, can’t even get water before breakfast starts
Air con didn’t work
Pool area is very very slippery
Hotel is used by schools/clubs, a lot a children around that appear to be unsupervised.
5.0 / 10.0
The locación
The food
1.0 / 10.0
it provides mass accommodation to college students, noisy at night, shouting from balconies to pool side, slamming of doors in the early hours, taking over the pool area in afternoons when they returned from morning class. This does not sit alongside what holiday makers want or need during a vacation. This completely spoilt our stay. A written complaint to the manager remains unanswered after 6 days. I could not recommend this hotel to anyone.
7.0 / 10.0
Love the hotel. So clean staff lovely and great location.
The hotel was FULL of students who had no respect for other guests.Didnt even get in the pool as they were so roudy. Couldn't sleep at night due to them shouting and screaming all night long
8.0 / 10.0
Nice pool, and the view to the sea.
4.0 / 10.0
I booked a room in this hotel for one night to make my flight. The staff were nice and kind, the room was recently renovated and very clean, and the pool area looked good. The location was convenient for uptown Puerto de la Cruz, but my room on the first floor had a persistent smell of drain and view of a back alley wall. It also seemed that the place was undergoing renovations. Overall, the experience was a bit depressing. I would not recommend this hotel for a holiday.
7.0 / 10.0
plates , cutlery and glasses were often dirty.
9.0 / 10.0
The customer service made this place. The workers treated you like family.
The air conditioner was not good and we were sweating. The internet was choppy but was okay. They don’t give irons or microwave.
3.0 / 10.0
The bed was good. The balcony was good too.
The food in the hotel was very bad, at least most of it. Bad coffee, canned carrot instead of fresh, and the fried eggs were partially uncooked.
The swimming pool was much smaller than what the pictures made it seem.
5.0 / 10.0
La piscina
El buffet (la comida en general).
9.0 / 10.0
Good value for money. The pool facilities are in a lovely location and catch the sun. The upper pool is then available in the afternoons if required. The pool bar staff were excellent as were the reception staff, who always went out of their way to help you. Loads of choice for the brekkie. The reception staff will also organise car rental for you.
The wifi wasn't great at times. I had to hotspot off my phone for a meeting. The location is nice as you have great access to the cliffs for walks etc when you turn left out of the hotel. If you want to go down to the beach and promenade you have to go down a load of steps (and I mean a load of steps). I would recommend that you come back by the road! Great for exercise though.
8.0 / 10.0
Welcoming at reception was excellent. Check-in and check-out very fast and professional
Housekeeping needs to keep an eye at Bathroom's products.
Hand soap was empty
FAQs
How much does this hotel cost compared to others in Puerto de la Cruz?
The average price for a rental in Puerto de la Cruz is R 1,232 per night. This rental is R 5 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at FERGUS Puerto de la Cruz. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at FERGUS Puerto de la Cruz. Enjoy the water!
Is FERGUS Puerto de la Cruz pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at FERGUS Puerto de la Cruz?
We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and laundry.
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