Grand Riviera Princess - All Inclusive

7.9

Very good(2,511 Reviews)

Resort in Playa del Carmen

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Located on the beautiful Riviera Maya, this 5-star resort is 9 km from downtown Playa del Carmen. The beachfront resort features 12 swimming pools some with internal hot tubs and spacious suites with a private balcony.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

1 King • 602 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 656 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 699 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 602 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Bunk or 1 Bunk • 624 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

RRRR

Grand Riviera Princess - All Inclusive

RRRR

7.9

Very good(2,511 Reviews)

Resort in Playa del Carmen

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

1 King • 602 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 656 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 699 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 602 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Bunk or 1 Bunk • 624 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

Reviews

7.9

Very good(2,511 Reviews)

100% verified reviews

10.0

Nov 2024

Paradisíaco

El personal muy amable

Quizá las sábanas estaban un poco incómodas

9.0

Oct 2024

Muy buen hotel

La gran vegetación y fauna con la que cuenta el hotel, la playa, y las instalaciones para caminar.

La comida de los restaurantes de especialidad

9.0

Oct 2024

Vår första vistelse på alinklusiv

Alla restauranger man kunde beställa bord på, var ett stort urval

Alla restauranger hade en extrem ljudnivå, inte mysigt på nått sätt

1.0

Aug 2024

ESTAFA, PESIMO HOTEL

No nos gustó nada del hotel, es viejo, muy mal ubicado, la playa es pésima y el servicio es peor aún Cuando llegamos, tardaron más de dos horas en llevarnos las maletas a la habitación, tuvimos que llamar varias veces a recepción para reclamarlas, nos pasaban con el maletero y nos decían que habían ido a la habitación a dejarlas y que no estábamos alli, lo cual era absolutamente falso, además, nos hablaban de muy mala forma, tratandonos de mentirosos, cuando por fin conseguimos tener las maletas teniendo que escuchar la queja del maletero de que eran muy pesadas, , habíamos perdido toda la tarde, no pudimos bañarnos en la piscina ni en la playa porque ya no nos quisieron dar toallas. Salimos a cenar, (la comida del buffet es pésima, hamburguesas y salchichas resecas) y al subir a la habitación se había roto el aparato de aire acondicionado, soltando mucha agua y nos mojo toda la ropa. Solo estuvimos 1 noche de las 7 que íbamos a estar y nos marchamos después de tener que estar discutiendo durante más de 1 hora en recepcion para que no nos cobrarán toda la estancia, aún así, habiendo dormido solo 1 noche nos hicieron pagar el importe de dos noches. No tienen ganas de que el cliente disfrute, todo lo contrario, quisimos probar uno de los restaurantes que estaban incluidos en el todo incluido, ya que del buffet no pudimos comer nada de lo malo que era, y, como acabábamos de llegar y no teníamos reserva, nos dijeron que nos daban mesa si consumiamos una botella de vino que tuvimos que pagar a parte a precio de oro.VERGONZOSO! Es todo una estafa, todo está sucio y viejo, las piscinas son de terror, fue una pesadilla

Todo, no nos gustó nada, horrible el trato, la atención, las instalaciones y la comida

3.0

Mar 2024

Wasted opportunity to have a memorable vacation

Lots of pools and water bodies. The outside was well maintained even though infrastructure looks quite dated

Rooms were so dated including furniture, food was horrible and most importantly, the service was at the lowest level

10.0

Mar 2024

Excelente

Que tiene actividades para todos y la comida es muy variada y tengo los servicios de comida en todo momento

Me gusto todo

9.0

Mar 2024

Excelente hotel por el precio y la atención

El excedente trato de las personas

El tiempo en recepción es muy tardado

9.0

Feb 2024

CUDOWNY

Piękny ogród i cały kompleks hotelowy. Bardzo miła obsługa, sumienna, sympatyczna i naprawdę zaangażowana w swoją pracę - każdy powinien się od nich uczyć jak należy traktować gości. Pracownicy są szczerze mili, nie jest to wymuszone. Cudowne zwierzęta na terenie hotelu, piękny widok z okna. Baseny są codziennie sprzątane i myte szczoteczkami przez pracowników! Wybór jedzenia na śniadaniu, obiedzie, kolacji - ogromny, każdy znajdzie coś dla siebie. Niesamowita plaża. Super atrakcje wieczorne - nie kiczowate i organizowane z humorem i luzem. SPA - cudna obsługa, pan masażysta zaangażowany w swoją pracę. Do tego świetna cena pobytu - naprawdę wszystko jest nielimitowane, zadbane, przyjemne.

Jedynym minusem jest ilość Amerykanów ale wiemy, że to nie wina hotelu, obsługa stara się jak może. Amerykanie są okropnie głośni. Na śniadaniu kiedy bufet jest pełny nie można skupić się na niczym ani ze sobą porozmawiać - jeden wielki huk. Jedyne co bym sugerowała to to żeby zrobić oddzielny bufet dla rodzin z dziećmi - tak aby dorośli mogli jeść w większej ciszy.

8.0

Jan 2024

All-inklusiv Manier

Das Gym ist sehr gut ausgestattet sowie das Zimmer mit Whirlpool-Badewanne. Die Anlage hat viel zu bieten.

Zu viele Alkoholiker überall 🥹

10.0

Jan 2024

Good moments in familia

Friendly staff and very clean

None

9.0

Jan 2024

Muy buen hotel con deliciosa playa

La habitación es muy cómoda, con cama grande. La comida en el buffet muy buena. La playa muy limpia, pocas algas y piedras en comparación con otras zonas aledañas

El hotel es tan grande que la playa queda muy lejos caminando. Los snacks muy regulares, de baja calidad.

1.0

Nov 2023

Do not stay here.

I stayed in a Villa Laguna, and my kids were in the Platinum suite. In my suite the caulking around the tub was gone, the mirror was broken, the hair dryer didn't work, the room was dirty, and one outlet didn't work. The room was loud, since it's close to all the shows. The shower was freezing cold 90% of the time, and room service showed up ICE COLD EVERY TIME WE ORDERED. (Yes I did say something while I was there) When attempting to go to a restaurant without a reso they told me we could sit if we purchased wine, meanwhile we are eating looking at 17 empty tables. At check out, the hotel held my bags hostage and billed me for the things that were broken within the suite. I took the manager back and showed him my room. The hairdryer and the outlet still didn't work, however they did rush and caulk the tub, and the broken mirror was replaced..... miraculous!! Too bad I took photos. We had cockroaches in our room, and red ants in the shower area. Upon conversing with the manager I began to record and they walked away. Do yourself a favor and stay somewhere else. This is a sad 100% honest review, and I say this as I was married at this hotel and it was not my experience prior. After I was forced to pay for things I didn't damage they then told me that I wouldn't be allowed to leave unless I gave them my copy of the paperwork. I refused, and they withheld my ride. Told me I wasn't going to be able to leave and would miss my flight back to Canada. Again I started recording and suddenly my family was allowed to go. Oh, one last thing..... you can smoke as much as you want at the bar, if you don't like it, it's your job to say something, but don't you dare try and eat a plate of tacos there. Also they charged me a room tax upon arrival.... Booking.com states that it's included though on the reso??

1.0

Nov 2023

Would NEVER GO BACK, absolutely terrible!

10.0

Aug 2023

Exceptional

Everything was excellent we booked our room less than 5 hours coming from the worst resort everything was nice I felt happy the employees was nice the food was delicious the resort was clean fun we found bus every 5-10 minutes the drinks was good I enjoyed my staying

10.0

Aug 2023

The best resort

Everything, I'm happy my family and I left the worst resort blue bay grand Esmeralda and to come back to this resort this is my 4th time coming to this resort everything was excellent the food the employees the shows everything was nice thank you 🙏🏽

Nothing we all was satisfied we all got a room and it was 21 of us less than 5 hours we booked

9.0

Aug 2023

Superb

We enjoyed our stay here very much and it was our first All Inclusive experience. It was very relaxing, staff were friendly, buffet was good. Our room was spacious and had good facilities. We booked Platinum which meant we had access to that area which was great. We uses the paddle boards and enjoyed the entertainment put on every evening. I would stay here again.

Some other guests were playing loud music by the pool and even though there is a sign up nobody told them not too.

10.0

Jul 2023

Exceptional

El tamaño, playa, piscinas, buffetes, shows.

2.0

Jul 2023

I would say The poeple where good but they didn’t care as much as I have seen at other resorts.

Nice beach . And great entertainment

The property was good . The staff was rude told us that they didn’t care if or car got scratched or crashed into because the parking lot was full and we got told to move or car 3 times when we where trying to check in . When checking in we didn’t get the room we paid to stay in . They said because the almost full hotel was the reason for paying more for the same room we coulda got for half the price online . Also the kids and family pool is the reason we wanted too stay here but that’s not free and I wouldn’t say it’s worth paying for especially if your kid is under 4 years old .

7.0

Jul 2023

Good

The resort was nice and the restaurants and food were pretty good overall. Could have had more vegan /plant based options. There were plenty of vegetarian options but all contained dairy. There were no dairy free desserts.

10.0

Jul 2023

Excellent all inclusive for my family.

The food especially the booked restaurants, friendly staff, lovely beach, cocktails, room and nightly entertainment.

Some difficulties booking restaurants for first 2 nights, as all were fully booked. Should have reserved tables for newly arrivals.

3.0

May 2023

Didn’t like the food. The beach was full of seaweed.

Not much

bed bugs

10.0

May 2023

we had the most fantastic time. would definitely recommend the hotel. we will be coming back soon

we loved the designated pool area with staff. The staff even offered drinks frequently while we were in the pool. Also loved the animals roaming around the complex

nothing

8.0

Mar 2023

WILL DO AGAIN AND AGAIN

THE STAFF MADE THE WHOLE EXPERIENCE. ALAJUANDRO WAS AWESOME. (IN PLATINUM AREA)

NOT WHAT WE EXPECTED NO REAL BEEF FOR STEAKS. I LOVE STEAK.

10.0

Mar 2023

Exceptional

hotel and service

the beach

9.0

Mar 2023

Superb

reception took 20 USD to give us room in a base floor. We were asked to come in 2 hrs. After 2 hrs we were given same room but neither receptionist nor 20 usd was returned back, we just lost 20 usd.....

7.0

Jan 2023

Hotel and bank (machines) are crooked! The charges change drastically throughout the evening.

very clean and well kept.

By Jan 9th. most of the guest were young families with preschoolers. the entertainment was now for kids and when the second main buffet closed the main one was totally overloaded.

9.0

Jan 2023

Superb

everything

the beach area

1.0

Jan 2023

Cut short and very disappointing

Large room

I was delayed due to unexpected passport issue. Missed 3 nights of my booking. I had booked 4 rooms for 4 people. I spoke to Jessica at reception who said she would assist me and send an email to me confirming that the hotel were happy to refund me, so that I could send the email on to booking.com who insisted that the hotel were declining to refund me. Despite sending multiple emails didnt even get any response at all. Very very disappointing customer service!!!

9.0

Jan 2023

Superb

Friendly staff... Especially the bartenders.

They offered a Euro exchange rate however, wouldn't accept euros as payment.

10.0

Nov 2022

Exceptional

All inclusive hotel is super, no need worried about the meals, whenever we are thirsty or hungry, we just went to buffet or a snack bar, the fresh orange juice I love it! The running time of buffet restaurants are excellent, it opens till 10pm, the taste of meals exceed my expectation! The staff are very polite and kind, as a family of four people, we really enjoyed our stay! Highly recommend!

The sounds of air conditioner is quite loud!

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is R 2,304 per night. This rental is R 1,840 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Grand Riviera Princess - All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Grand Riviera Princess - All Inclusive. Enjoy the water!

Is Grand Riviera Princess - All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Grand Riviera Princess - All Inclusive?

We found 14 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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Viceroy Riviera Maya, a Luxury Villa Resort

Grand Riviera Princess - All Inclusive

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Grand Riviera Princess - All Inclusive

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this resort cost compared to others in Playa del Carmen?

Is parking included with this resort?

Is there a pool at this resort?

Is Grand Riviera Princess - All Inclusive pet friendly?

What amenities are available at Grand Riviera Princess - All Inclusive?

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