Hilton Birmingham Metropole Hotel

Restaurant/places to eat, Restaurant/places to eat

7.3

Very good(5,080 Reviews)

Hotel in Marston Green

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

This 4-star luxury hotel is next to Birmingham's NEC and just ten minutes away from Birmingham International Train Station and Birmingham International Airport.

Amenities

Pool

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Marston Green

Nearby attractions

Black Country Living Museum

25.6 mi

Kenilworth Castle and Elizabethan Garden

14.1 mi

West Midland Safari Park

39.6 mi

Stratford Butterfly Farm

29 mi

Available Rooms

Deluxe Single Room

1 Single • 150 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

Queen Room - Mobility Access

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Suite

1 King • 688 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 290 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive King Room

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

Hilton Birmingham Metropole Hotel

RRRR

7.3

Very good(5,080 Reviews)

Hotel in Marston Green

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

This 4-star luxury hotel is next to Birmingham's NEC and just ten minutes away from Birmingham International Train Station and Birmingham International Airport.

Amenities

Pool

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Marston Green

Nearby attractions

Black Country Living Museum

25.6 mi

Kenilworth Castle and Elizabethan Garden

14.1 mi

West Midland Safari Park

39.6 mi

Stratford Butterfly Farm

29 mi

Available Rooms

Deluxe Single Room

1 Single • 150 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

Queen Room - Mobility Access

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Suite

1 King • 688 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 290 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive King Room

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

7.3

Very good(5,080 Reviews)

100% verified reviews

5.0

Dec 2024

We stayed there for one night and there was a poo still in the toilet

Staff were friendly

Room was Not clean

4.0

Nov 2024

Was attending the Good Food show, so it was handy for that.

Buffet Breakfast met our expectations.

Our rooms were along way from each other. Single room was extremely cold on 1st night, when I spoke to someone from the housekeeping dept next morning, they told me there was a problem with heating in that whole area.

10.0

Nov 2024

Luxurious and comfortable

Felt luxurious and the rooms were up to date and brilliant. The breakfast was exceptional.

Nothing

3.0

Nov 2024

Close to nec

Bed were comfy rooms clean

There was a function on the same night the music was very loud as were the guests that were staying in the hotel for the function. The rook was right above this area so was very disruptive

3.0

Nov 2024

Check in took a long time, got changed twice, but refund took 4 days, had to wait in a cue for drinks at the bar, very n

Location

Cues at check in, check out, bar

1.0

Nov 2024

Very poor, no explanation as to why all the sockets stopped working in the room therefore poor service.

Location

The staff at the bar took too long to serve every customer as everyone was complaining. There was no heating in the room just a plug in heater. House keeping knocked on our door and opened it at 9:20am. All the sockets in the room stopped working so had no heating or use of facilities etc.

8.0

Nov 2024

Great Hotel in a good location, good value for money

Great Breakfast Buffett!!

Nothing

10.0

Oct 2024

Was a pleasant stay for 1 night, staff were very helpful and pleasant

Hotel was close to the airport and convenient for us to stay last minute

Room was quite noisey due to the air con outside the room.

7.0

Oct 2024

Great for a weekend at the NEC, dine at resorts worlds a short walk away.

Great location for NEC, clean and comfortable

Staff on reception were great but we were ignored on 3 separate occasions by bar, restaurant and cafe staff.

3.0

Oct 2024

Won’t be coming back

The room absolutely stunk of sick Reminded us of a prison No bottled water in the room

7.0

Oct 2024

Pleasant night

Near to Nec

8.0

Oct 2024

Good, but room was cold,

Hotel was just a short walk from NEC,

The window in the room didn't close properly and as a result of this the room was very cold. When we asked if maintenance could close the window it was suggested we switch the heater on the in the room.

10.0

Oct 2024

Brilliant

It's just really peaceful

3.0

Oct 2024

Not an enjoyable stay

Hotel reception staff were nice

Our room got downgraded, The room we got given had not been cleaned, dirty towels, dirty bed etc The second night we had another guest enter our room with their keycard which was extremely disturbing. Will not be back again!!!

6.0

Oct 2024

Nice hotel would stay again

Convenient as I was attending an event in the hotel

There was a mix up on check in and I was given the wrong room which was quite a hassle to sort including being asked for ID twice before I was given the correct room

9.0

Oct 2024

Angenehmer und entspannter Aufenthalt.

Schönes großes Zimmer mit guter Ausstattung. Umfangreiches Frühstücksbuffet mit großen Auswahlmöglichkeiten, für jeden etwas dabei. Ruhige Lage und gute Anbindung an öffentliche Verkehrsmittel. Sehr freundliches und hilfsbereites Personal.

Das Essen in den Restaurants war okay aber sehr geschmacksneutral.

4.0

Oct 2024

Not a good value for money

Restaurants.

Hotel facilities are up to the standards but the rooms are very poor quality, there was no mini fridge, sleepers or nightgown provided. There wasn't even a complimentary water in the room. I would expect that as a standard in Hilton Hotel and taking to consideration the price tag.

1.0

Oct 2024

Based on their intransigence so far I would avoid.

Close to NEC.

My groups rooms had external facing rooms on the first floor overlooking the Resort buildings. Sadly this meant that the celebration event for the Theo Paphitis Retail Group party had music starting at about 10pm till 1am so sleep was impossible. Plus, if you are allocated the Assistance rooms you will get the lift noise for all three lifts whenever used. This is a regularly complained about issue according to the Night Manager I spoke to. All in, be really careful because if they have an event on then in some rooms you will struggle to get what you pay for. More Club 18/30 than Hilton. This is an open complaint as of the time of writing.

4.0

Oct 2024

Cold and poorly organised

The rooms were cold (the heating didn’t work), the shower was incredibly weak and again not hot. When you enter the hotel after walking from the NEC, you come into a random part of the hotel with no directions to reception. Also the sink in my room was blocked.

5.0

Oct 2024

For a hotel of its reputation and cost it needs to have a lot on the infrastructure refurbished.

Breakfast has a vast selection. The products in the bathroom were nice.

Breakfast room was extremely busy! Toilets near our event room were not all working, so we had to walk quite a way to the other ones. We had no option of a hot drink at lunch only water. It was very cold in the event room. The bar in the event room was considerably more expensive than the main hotel bar.

4.0

Oct 2024

24 hour bar was good 😬

Location near NEC

Check In was painful

5.0

Oct 2024

Lobby smelled of fish, en suite smelled strongly of urine, everything was expensive.

The bed was comfortable. There was an iron and a hairdryer. One of the cleaning staff Maxine was the most helpful and friendliest staff members we met. She helped us find how to get to our room in the maze of poorly signposted (and mostly not working) lifts.

In order of how things happened. Check in was a complete mess. The majority of people's rooms weren't ready so there were loads of people including us left waiting and re-queuing at check in. Although there is some sign posting for meeting rooms and facilities, there was very little on how to actually find your room and which lift to use. There were several lifts not working, which others had said had been not working for some time. Very inconvenient when the hotel was very busy. When we arrived at our room, on first appearance it looked clean but on further inspection it wasn't great. One of the robes had a massive orange stain on it and the towels also had stains. The worst part was that the bathroom absolutely stank of urine. There was no visible dirt which we could see but the smell was overwhelming and polluted the room every time the bathroom door was opened (which housekeeping decided to do). No other toilet in the hotel smelled and they had hundreds of people using them. We had no hope of changing rooms as the hotel was fully booked for several events happening. The hotel bar had poor variety and was astronomically expensive. The bar staff while polite, seemed to have no urgency at busy times. The lobby smelled like fish for most of the day due to the restaurants locations so if you don't like fish you are limited to where you can sit without being nasely offended. We asked for late check out which we got (and paid for) however they deactivated our key cards anyway meaning we had to come back down to reception (after queueing for the umpteenth time for the lifts) when we were time pressured. Everything felt overly expensive including the cash machine which even charged a fee and the quality just wasn't there. We've had much better stays in budget hotels which managed to do a much better job of the basics.

7.0

Oct 2024

Great service and clean

service was excellent and clean.

bathroom dated and needed attention.

3.0

Oct 2024

Not to Hilton usual standard.

The staff were friendly although the young man making coffee had no training as barista. The bed was very comfortable

The room was appalling. Super small the heating was a plug in heater! The elevator backed on to the main wall meaning it very noisy!

9.0

Sep 2024

It was excellent from arrival to departure, cannot find any faults whatsoever.

Staff were excellent and very obliging. The room was large and very comfortable. We dined in the bar for dinner and then breakfast in the restaurant, both were very good. The hotel had recently been fully refurbished and is very smart, and of course in a great location for the NEC, rail station and airport.

nothing, it was excellent

5.0

Sep 2024

Sort the room service out or equip the rooms with mini bars

The bed and linen were fantastic Breakfast was good

Room service on both nights was 50min wait so didn’t work. You had to book to use the pool. My tv didn’t work although they did upgrade me on the second night

8.0

Sep 2024

Plush hotel in a perfect location for NEC, professional, friendly staff and comfortable rooms.

The location was perfect for our visit to the NEC as we could walk there in a few minutes. The staff were professional and friendly and the hotel was comfortable. We loved the spa facilities (steam room & jacuzzi) and the two double beds in our twin room were an unexpected bonus. Fabulous!

The pool area & changing rooms were a bit dated but sufficient. We were disappointed with the bar where we had an informal meal and drinks. Quite expensive (£33 for a bottle of wine) and our sea bass & rice main course was a very small portion with overcooked veg. And no option of a dessert. So we didn't feel we had value for money.

3.0

Sep 2024

A disappointing stay.

Close to the NEC

The heat wasn't working in room I reported it and they said its a work in progress. Nothing was done. A plug-in radiator would have made all the difference . The swimming pool was very dirty. The food at dinner didn't taste good. The cocktail that was advertised on table was undrinkable. One of the towels in the bedroom was dirty.

7.0

Sep 2024

good

breakfast was lovely

bathroom a little small

3.0

Sep 2024

Had to change rooms three times once as bed was actually broken second as they gave an alternative which bathroom stank

Location

Cleanliness is dreadful Sofa bed was broken Room smelt of urine Quite run down hotel Dirty carpets cracked tiles Bottles laying up hallways

10.0

Aug 2024

We will be back

Staff were really friendly Nice gift box for kids in room Lovely heated pool Great breakfast

Overpriced car park

8.0

Aug 2024

Good comfortable stay

Great breakfast choice

Shower in bath, proper walk in shower preferred

10.0

Aug 2024

Stilvolles und gemütliches Hotel

Die Lage am Wasser Tolles Frühstück

10.0

Aug 2024

Great value and great facilities

Great pool and nice big rooms.

Nothing

8.0

Aug 2024

Udany pobyt

Szeroki wybór jedzenie w czasie śniadania oraz możliwość pozostawienia bagażu w specjalnym pomieszczeniu

Słabo działająca spłuczka

4.0

Aug 2024

Price does not match quality. Great location though

Location was great

The lining of the bath was peeling, awful dark brown carpet stains and incredibly expensive coffee/food

10.0

Aug 2024

Lovely

Very lovely and fancy

9.0

Aug 2024

Parking expensive

Facilities

Parking fee

7.0

Aug 2024

Good

Had to pay a additional charge to park in a disabled bay

8.0

Aug 2024

Besides the air-conditioning and power cut it was a nice hotel.

Great value for money

Our room wasn't ready so we had one with the air conditioning out of order, also there was a power cut in our room when I was in the shower and I couldn't see to get out so my wife had to phone reception to sort the power.

FAQs

How much does this hotel cost compared to others in Marston Green?

The average price for a rental in Marston Green is R 2,009 per night. This rental is R 258 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hilton Birmingham Metropole Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hilton Birmingham Metropole Hotel. Enjoy the water!

Is Hilton Birmingham Metropole Hotel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hilton Birmingham Metropole Hotel?

We found 14 amenities for this rental. This includes pool, pets allowed, kitchen or kitchenette, internet / wifi, and fireplace.

Explore similar vacation rentals in Marston Green

Explore all rentals in Marston Green

8.6

Excellent(4,968 Reviews)

Moxy Birmingham NEC

Hotel

in Bickenhill

4star

1 queen bed

Pets allowed · Air conditioner · Internet / Wifi

Enjoy the best of Marston Green in our Hotel, Moxy Birmingham NEC. A stunning property with amenities including Air conditioner, Internet / Wifi and Laundry, and more.

RRRR

Hilton Birmingham Metropole Hotel

Hotel in Marston Green

Reasons to book

About this hotel

Amenities

Map of Marston Green

Nearby attractions

Available Rooms

Deluxe Single Room

Queen Room - Mobility Access

King Suite

Deluxe King Room

Executive King Room

Hilton Birmingham Metropole Hotel

Hotel in Marston Green

Reasons to book

About this hotel

Amenities

Map of Marston Green

Nearby attractions

Available Rooms

Deluxe Single Room

Queen Room - Mobility Access

King Suite

Deluxe King Room

Executive King Room

Reviews

FAQs

How much does this hotel cost compared to others in Marston Green?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hilton Birmingham Metropole Hotel pet friendly?

What amenities are available at Hilton Birmingham Metropole Hotel?

Explore similar vacation rentals in Marston Green

Marston Green travel inspiration

Related vacation destinations