Fairmont The Norfolk
Hotel in Nairobi
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Free cancellationFull refund if you change your mind
High-end valuePrice for this property is higher than average in the area
About this hotel
Set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 19th-century colonial building. It includes a fitness centre with sauna, 6 restaurants and a heated outdoor pool.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Nairobi
Available Rooms
1 King • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 914 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
10.0 / 10.0
五星酒店,服务超棒! 早餐丰富多样也美味,咖啡味道特好且服务到桌!
没有。
6.0 / 10.0
le personnel très aimable et aidant, le bar et la réception sont très agréables et bien décorés, la salle de sport.
Chambre non rénovées depuis trop longtemps, canapé vieux sale et ancien, prises d'un autre temps, chambre mal éclairée.
Serviettes de toilette trop petites et vielles..
Un tapis de course qui ne fonctionnait pas (pas normal pour cette catégorie d'hôtel) pas de concierge
Les plats du bar sont beaucoup trop salé, et cocktail très moyen (lait de coco rance)
Nous avons du demander un transat pour la piscine
5.0 / 10.0
It’s beautiful
Quite a lot of issues at check in. None of our rooms ready, even though we arrived at 7pm. Then wrong type of room. So not great. To top it off, I had a small stone in my food, which chipped my tooth. Didn’t have to pay for dinner, but still need to go to the dentist…
7.0 / 10.0
Staff, rooms
Price of dinner
8.0 / 10.0
La ubicación, la seguridad y la limpieza
Algo lento el servicio, la calidad del comedor tanto para desayuno como.cena no era la esperada en un Fairmont
8.0 / 10.0
The property is beautiful. Fabulous grounds and a nice pool. The fine dining restaurant TATU was delightful and the staff were very helpful and really nice.
The lift worked only about 10% of the time we were there.
2.0 / 10.0
Good selection of breakfast foods
The room was very tired and dirty in parts
The desk chair was disgustingly dirty
The bath plug and overflow were also dirty
8.0 / 10.0
Lovely room and very attentive staff
Room service food not the best choice and was cold when arrived
9.0 / 10.0
Ambience. Excellent staff. Quality of food. Leisure facilities. 24 hour bar service.
10.0 / 10.0
It was built in 1904- so I loved the history of the place but it was so pretty! The breakfast was outstanding and the staff were so friendly and helpful
Nothing
7.0 / 10.0
Located quite close to everything by car (we visited the Karen area and then went to the airport). Very tight security controls which make you feel safe. The staff was friendly, the rooms were spacious and clean but you still felt the charm of an old style of hospitality. We ate very well at the main restaurant, local food including tilapia, ugali and greens.
Ruined by the surroundings, it must have been charming when it was built, surrounded by greenery, it’s now immersed in traffic and buildings.
10.0 / 10.0
Beautiful service in a beautiful hotel
10.0 / 10.0
An excellent 5 star hotel. Friendly and courteous staff. Incredibly helpful. Security very good. Highly recommend.
Nothing
10.0 / 10.0
very good Hotel with amazing staff. Very good breakfast. Felt safe as security is taken serios + next to a big policestation. Will stay here again
10.0 / 10.0
very good Hotel with amazing staff. Very good breakfast. Felt safe as security is taken serios + next to a big policestation. Will stay here again
10.0 / 10.0
great location, building and nice staff
nothing
9.0 / 10.0
Gym and the grounds were well maintained. Breakfast buffet was very extensive, with more than you could try.
Room / bathroom were a good size with everything that I needed and more.
8.0 / 10.0
Very good breakfast
10.0 / 10.0
Excellent breakfast . An amazing choice of food - fabulous fruit, freshly cooked eggs, warm from the oven bakery items.
9.0 / 10.0
All staff were friendly and helpful with getting around and giving suggestions for restaurants and bars. The breakfast had many options and was excellent. The garden was lovely. Via the backdoor exit, you are at a short walk from the street market and the park that host the national museum.
9.0 / 10.0
Very good food. Helpful staff.
9.0 / 10.0
This is a low rise hotel with some parts dating back 100 years. Staff are excellent.
My only criticism is that the pool area is largely enclosed by buildings and isn’t very appealing. That being said it is a city centre hotel and I suspect they had little choice.
9.0 / 10.0
Very friendly and helpful staff, lovely gardens
Maybe that you can hear noise in the corridors when in your room
9.0 / 10.0
The atmosphere, the beautiful building and Xmas decorations
Considering the standing of the hotel, one could expect the personal to be a bit more responsive when we order at breakfast or a drink.
The staff is always very helpful and polite but can be slow to respond
9.0 / 10.0
African with modern vibe
9.0 / 10.0
We had a great time here and would love to come back in the future. The hotel is beautiful and furnished with great taste. Apart from the main court yard, there’s a lovely and tranquil back garden as well and heated swimming pool. All of the staff are super friendly, and food in the restaurant is very well made, both breakfast and dinner. It’s a special experience in Nairobi to stay in a place with so much history.
8.0 / 10.0
historical; great breakfast
neighborhood unsafe - can’t walk
10.0 / 10.0
great staff
it was perfect
8.0 / 10.0
Great, historic hotel
Expensive and a bit too sterile
FAQs
How much does this hotel cost compared to others in Nairobi?
The average price for a rental in Nairobi is R 1,198 per night. This rental is R 148 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Fairmont The Norfolk. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Fairmont The Norfolk. Enjoy the water!
Is Fairmont The Norfolk pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Fairmont The Norfolk?
We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.
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