le personnel est très à l'écoute des besoins et désirs des clients

manque d'eau chaude pendant 2 jours

Was lacking vibe and ambience. Staff could be more enthusiastic. Breakfast restaurant options could be improved.

The staff at the hotel were very friendly and helpful. The facilities were great, including all the shared areas. The location on the beach was great, with access straight into the water. The spa was lovely where I had a good massage.

There was a very noisy bar/club next door which played music until 12:30am, which prevented us from sleeping. If you’re at the other end of the hotel complex or if you’re up until that time anyway perhaps it wouldn’t matter, but it did get annoying having to hear 00s dance tunes even through earplugs when trying to fall sleep!

L’emplacement idéal proche du centre de ville et Super U Le personnel au top

RAS

Piscine et personnel

Le bruit de la boîte de nuit à côté le soir jusqu’à tard - le manque de calme de la zone où est situé l’hôtel

Same breakfast everyday

Fantastic and genuinely warm welcome from every member of the team. Location is best in Grand Baie. Great food.

Small issues around service in restaurant. But this really nit picking rather than a complaint.

The hotel has a good location.

Hotel has become old and service standards are low. Breakfast is very bad by French standards. Staff is distrusting and doubting all the guests for small petty things. They charge guests for water and they also charged on of my guests for a louzy breakfast. Merville Beach construction is going on.