Hivernage Hotel & Spa
Hotel in Marrakesh
5-Star Hotel
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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About this hotel
Hivernage Hotel & Spa is located just a short walk from the medina and souks of Marrakech. Each room is equipped with satellite TV and free Wi-Fi internet access.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Family friendly
Map of Marrakesh
Available Rooms
Superior Double Room
1 Double • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Suite
1 Double • 645 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Deluxe Double Room
1 Double • 376 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Superior Twin Room
2 Single • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
2.5 / 5.0
Le personnel
Chambre pas du tout insonorisée , passage des vacanciers , rooftop nobu (musique)
4.0 / 5.0
l’emplacement de l’hôtel
le spa et le bruit de la musique du rooftop passé 23H
4.5 / 5.0
The sauna in the bathroom and spa on the side were in perfect places
Staff didn't knock some times once they were informed thou they respected boundaries
5.0 / 5.0
Un tout grand merci à toute l équipe et principalement à Hakima et Monsieur Abdel. Vous avez rendu ce séjour inoubliable par votre gentillesse et vos multiples attentions. Encore merci !
5.0 / 5.0
Very comfortable hotel a few hundred meters from the entrance through the city walls. A great bar on the roof (also a quieter one downstairs) with views over the city. The rooms are comfortable and they provide a good breakfast. The gym is very well equipped and there is a pool, but it's not the biggest, but good to cool down. Finally what makes this hotel is the staff, nothing is to much trouble.
Nothing
2.0 / 5.0
The hotel was nice and good options for breakfast.
It rained during our stay, so the hotel flooded. In our room there was water coming in from the wall, next to the electrical sockets.. when we asked for a room change they told us that this issue has occurred in other rooms as well and there is no availability. They claimed that the issue of the leak was addressed and that our room would be cleaned. It took 1.5 hours and 3 trips to reception to make our room habitable again. I spoke to the PR lady the next morning. She was helpful and tried yo switch our rooms, but we explained that it would be more trouble as we had only one night left in the hotel and since the issue was “addressed”. The next night it rained again and the room flooded even worse, when I went to reception they asked me to pack my belongings and they moved us to the suite for our last night. After changing rooms I went down to the reception and they told me “we hope you are happy now”, like it makes a difference if you sleep in a bigger room for a night.
The worst thing is that upon check-in, they ask for a deposit equal to 50% of your total stay cost(400€), from your credit card. This amount is refundable in the end, as they told us. when we checked out, we had a bill of 100€ at the hotel bar and we had to make a new payment, so they could refund us the deposit in full. I paid and asked them when I will see the refund and they told me within the end of the day. 20 days later, still they haven’t returned the money, they do not reply in emails, they do not reply through the form of their website and they do not reply through booking. Totally unprofessional for a 5 star hotel. When you need their services the most, they underperform. I will take legal action against them.
5.0 / 5.0
La disponibilité du personnel et la situation de l'hôtel par rapport aux visites
La piscine était trop froide pour en profiter.
4.0 / 5.0
Good location for sightseeing
The balcony furniture of room 417 could do with refurbishment.
4.5 / 5.0
Het personeel is uiterst vriendelijk, maar ze zijn met heel veel.
Ze lopen zowel in restaurant Table du Marché, als in de ontbijtruimte met een overvloed aan personeel.
Efficiëntie in het werk is zo soms wat zoek.
We vernamen dat hotel Nobu (de overburen), hotel Kenza en hotel l'Hivernage dezelfde directie hebben.
Vermoedelijk moet er organisatorisch nog wat bijgestuurd worden ?
Ik was jarig tijdens mijn verblijf en werd er uitgebreid gevierd door het personeel van de Sky (= rooftof bar van het hotel), de poetsvrouw had de kamer uitgebreid versierd met rozenblaadjes, was aangename verrassing!
Soms beperkte kennis van het Frans bij het personeel.
5.0 / 5.0
Staff was very professional and professional
Nothing
4.0 / 5.0
L’emplacement est parfait
Les accessoires dans la salle de bain ,,, sont vieux cassé , séchoir plein de poussière….
4.0 / 5.0
The staff at Hivernage Hotel were beyond kind. I’m not a fussy traveller but the staff wanted to make sure that I was truely welcomed and had absolutely everything I wanted down to the exact coffee I drink! My beautiful room was very spacious and had a lovely traditional sitting area overlooking the swimming pool and the red city. I stayed at Hivernage for a work meeting - which went without a hitch due to the excellent wi-fi - but I also loved meeting the ladies in the spa and enjoying a little pampering and poolside time as well. Such a lovely hotel!
Maybe the cappuccino… but the espresso was perfect!
5.0 / 5.0
My wife was ill and the staff were so very helpful. They allowed us a very late checkout for no additional charge.
Unfortunately building work was taking place on an adjacent hotel which was a little noisy during the day.
3.5 / 5.0
The room was good
No toothbrush nor comb in the room. I had to ask the reception desk for these 2 items. And this for a 5 stars hotels is not okay. The receptionist did his best and I sled the room service. Funny enough no comb was available in the hotel. I travelled very light for less than 24 hours. I didn’t bring my toothbrush and my comb as I expected to find normally find them in a 5 stars hotel.
The breakfast was lacking variety of the food and no corner for people with any food allergy.
1.5 / 5.0
The location‘s good.
Took an hour to settle the system booking mistake not induced by us, and only solved after contacting booking costumer service. What’s really bad the water basin and toilet are always blocked,….
4.5 / 5.0
2e kans gegeven en dit keer echt top! Overal lief personeel zowel bij de receptie als bij het ontbijt! Dank allemaal!
4.5 / 5.0
Le confort, le personnel au petit soin.
La piscine était froide
5.0 / 5.0
Tout
Tout est ok
5.0 / 5.0
L’emplacement et surtout l’amabilité du personnel
Trop bruyant
5.0 / 5.0
Rarement ou je mets une note de 10 mais la , ils le meritent amplement . Service impeccable, chambre propre et une attention aux clients qui a depasse mes esperances. Je recommande
Rien tout etait parfait
4.0 / 5.0
Location
Noisy
5.0 / 5.0
Super aardig personeel. Centraal gelegen
Niets
5.0 / 5.0
Le personnel est remarquable et très accueillant.
Je recommande cet établissement !
Dommage que le spa était en travaux.
Nous n’avons pas pu en profiter…
0.5 / 5.0
Dommage pour l’emplacement et les quelques employés sympathiques
N’hésitez pas , allez en face mais pas à cet hôtel… j’ai fait l’erreur de laisser une pochette d’une grande marque dans un sac…Le jour même de faire nos valises plus de pochette… elle a été arraché car le crochet qui l’a retenait était encore ouvert… les femmes de chambres sont venus retourner notre chambre valises, lits etc pour nous dire que c’est peut-être nous qui nous sommes volés nos propres affaires , grosse blague. Le patron n’est même pas venu… à la réception aucune réponse… en clair il m’ont conseillé de m’en racheter une. Ou peut-être faire une déclaration à leur police! du vol dans les chambres mais a priori c’est normal! Ne laissez rien dans les chambres… c’est inadmissible pour un hôtel qui se veut 4 ou 5 étoile… il faudrait déjà revoir vos employées. Un séjour = une pochette volée, belle image… on m’a demandé d’accuser personne mais la pochette c’est volatilisé comme par magie… j’attend une réponse mais la femme de chambre a bien calculé son coup ! Ils auront toujours raison et c’est bien triste.. très déçu je le recommande absolument pas
1.5 / 5.0
La centralisation de l'hôtel et la proximité des établissements de renommée.
La vétusté de l'hôtel! Cet établissement à besoin d'un bon rafraîchissement! L'hôtel dispose d'une piscine très minimaliste et pratiquement inutile en raison d'un manque d'ensoleillement. Cet établissement est très mal insonorisé, que ce soit pour le bruit extérieur ou des chambres voisines. De plus l'hôtel se trouve dans une rue très bruyante et où les noctambules et autres clubbers n'ont aucun respect et ce sans compter les coup de klaxon et agressivité des taxis!
L'écran plat était plus petit que celui de mon ordinateur et dispose d'une seule chaîne francophone.
Lors de ma réservation on m'a refusé un lit d'appoint pour une enfant de 9 ans et on m'a demandé de prendre une chambre supérieure avec un surcout de 300€. A notre arrivée quelle ne fut pas notre surprise a la decouverte de la chambre double, avec 2 lits simples joints et un lit d'appoint... Le minibar est à éviter et hors de prix. Une bière et un paquet de cacahuètes 13€
En résumé, évitez cet hôtel 5 étoiles (filantes) il est loin d'être à la hauteur du prix demandé!
2.5 / 5.0
l’emplacement
propreté
5.0 / 5.0
La ubicación
0.5 / 5.0
The breakfast was poor - no egg making station- toaster was manual and single toast at a time - service was poor too
Stayed in room 605 the cleaner stole 210 pounds from my pocket. The manager Mohsin checked the door fob and history showed the cleaner had been in whilst we went for breakfast. The sink in bathroom was blocked. We moved to Jadali hotel much nicer
2.0 / 5.0
Location
I emailed many times about a lost toothbrush that was very expensive and got no response.
2.0 / 5.0
la posizione, l'orario della colazione, la public relation
camera poco illuminata, non si riesce a leggere. Tv con pochi canali internazionali, nessuno italiano. Colori tristi e monotoni. Indicazioni SPA carenti.
5.0 / 5.0
L’emplacement proche de toute commodité avec un enfant de 2ans
5.0 / 5.0
Tudo muito perfeito. Os funcionários são maravilhosos!!!
5.0 / 5.0
Muy limpio y el personal muy atento
El SPA estaba siendo reformado.
2.0 / 5.0
personnel is good
Noise, couldn’t sleep at night because of the noise coming from the street. Windows are not well isolated
5.0 / 5.0
L’accueil , l’hospitalité , le service , le confort , je recommande cette hôtel très bien située , le personnel et juste incroyable vraiment .
Rien à dire
5.0 / 5.0
Brilliant location, lovely hotel and staff and great value for money. I would stay again for sure.
FAQs
How much does this hotel cost compared to others in Marrakesh?
The average price for a rental in Marrakesh is R 1,456 per night. This rental is R 18 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hivernage Hotel & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hivernage Hotel & Spa. Enjoy the water!
Is Hivernage Hotel & Spa pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hivernage Hotel & Spa?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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