Alpenhotel Fernau
4.3
Excellent(149 Reviews)Hotel in Neustift im Stubaital
4-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
Includes essentialsGarden, Pool, Pets allowed and more
About this hotel
Alpenhotel Fernau is located above Neustift in the Stubai Valley, at 1,000 metres above sea level. It offers free Wi-Fi, rooms and an apartment with balcony, a heated outdoor pool, and free parking. The free ski bus stops right on the doorstep.
Amenities
Pool
Pets allowed
Internet / Wifi
Parking
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Neustift im Stubaital
Available Rooms
1 Queen • 236 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 279 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Single • 193 ft²
Sleeps 1
You'll be directed to Booking.com for availability & pricing
1 Queen • 322 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Sofa • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
Reviews
4.3
Excellent(149 Reviews)100% verified reviews
4.3
Schönes Restaurant mit gutem Service. Wellness Bereich ist OK.
4.3
lovely hotel in a great location, a very nice room very clean and tidy, the staff were very helpful, the food was excellent, there was a lovely area outside to have a drink with views down the valley. the bus stop was outside the hotel the travel card was a great bonus.
4.3
Location and friendly staff
No
4.3
Staff were friendly and welcoming. They looked after me and the particular requests I made and went out of their way to assist me. A genuinely lovely hotel to stay in if you are skiing in the valley
4.3
The staff were exceptional, so helpful and cheerful. We had a lovely spacious room and stayed half board. The food was amazing at breakfast and evening meals. We also enjoyed the New Year's Eve celebrations with the most remarkable buffet, dinner and firework display. The hotel caters well for skiers and the stop for the ski bus is just outside the hotel. Just a fantastic week.
The room was a little warm. The shower could be improved. The regulations for the Sauna and Jacuzzi are uncomfortable for many.
4.3
The breakfast and dinner was excelent and the location also. The hotel is familly run and they are striving to do everything to have satisfied customers.
Strongly recommended.
4.3
I was feeling sick so the staff prepared a complete breakfast.
The gardens outside were great, very relaxing.
4.3
Location and view, dinner is great, clean and nice hotel, hotel staff is really helpful, nice spa area and pool. Our family liked it very much.
Breakfast is quite ok, but if you go around 9 am, some food items can be finish already.
4.3
The hotel & amentities: a nice hotel in good location, with great garden, pool and sauna area.
Rooms big and very clean, functional enough, nice decoration in the amenities.
The service and staff were pretty bad, unfortunately not even 2-star worthy: we booked this hotel mainly because so many others mentioned the food quality and staff service in their ratings, but unfortunately we cannot confirm at all! Food quality was very average, what was really bad was the selection of food and availability. Throughout the stay there was the feeling that everything is scarce. We arrived for dinner (at a normal time), most salads were empty, the cheese selection was empty except some cheese rind - and this was not only a specific point of time, but the situation throughout all the dinner time. Also, main courses are pretty small.. The next morning, arriving for breakfast, the same thing. Most dishes nearly empty, no staff really cared about filling them up. Not only sausage / cheese / scambled egg, but even bread was empty..! We have never experienced that at any other hotel. Also the selection of food was very limited. E.g. no juices, only cheap artificial nectar - never experienced this at a 4-star hotel..
When arriving for dinner for minutes no one from staff seemed to bother. After a while calling for attention somebody came, telling us that they were not responsible for food, but only drinks. So we were able to order drinks, yay.. Much later we again had to call for attention. This time being told they were not responsible for our table and somebody else would come. But nobody came... again we had to call for attention.. This repeated throughout the whole stay.. Also every time we had a question/request (even if only asking if they could refill sth. at the buffet) we felt like we were only disturbing them, according to their reaction. Also, it was super hard to communicate with the staff, since most were very short on German speaking skills..
All in all the stay felt super weird.. like the hotel (which itself is nice) has had their best times in the past.
4.3
Breakfast buffet is delicious and very complete. The view from your room on the mountains is great. Furthermore the sauna, whirlpool and the pool are great as well. The staff is very friendly. The accommodation and rooms are clean.
The furniture is a bit old. There is no airconditioning in the room.
4.3
The food was excellent, and the staff very nice
4.3
location, breakfast + dinner
no information about dogs being in room before you
FAQs
How much does this hotel cost compared to others in Neustift im Stubaital?
The average price for a rental in Neustift im Stubaital is R 2,238 per night. This rental is R 187 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Alpenhotel Fernau. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Alpenhotel Fernau. Enjoy the water!
Is Alpenhotel Fernau pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Alpenhotel Fernau?
We found 11 amenities for this rental. This includes pool, pets allowed, internet / wifi, parking, and balcony or patio.
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