JW Marriott Cancun Resort & Spa

4.5 / 5.0

Excellent(592 Ratings)

Resort in Cancun

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Nestled along the beach in the middle of Cancun's hotel zone, this luxurious hotel offers comfortable accommodations and relaxing spa services just steps from the turquoise waters of the Caribbean.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

39.6 mi

La Gran Rueda Cancún

2.6 mi

Available Rooms

Deluxe King Room with Balcony and Ocean View

1 King • 462 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Premium Deluxe King Room with Balcony and Ocean View

1 King • 462 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Luxury Junior King Suite with Sofa Bed and Balcony

1 King • 785 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe King Room - Club Level

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

One-Bedroom King Suite with Sofa Bed and Balcony

1 King • 925 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

RRRR

JW Marriott Cancun Resort & Spa

RRRR

4.5 / 5.0

Excellent(592 Ratings)

Resort in Cancun

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Nestled along the beach in the middle of Cancun's hotel zone, this luxurious hotel offers comfortable accommodations and relaxing spa services just steps from the turquoise waters of the Caribbean.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

39.6 mi

La Gran Rueda Cancún

2.6 mi

Available Rooms

Deluxe King Room with Balcony and Ocean View

1 King • 462 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Premium Deluxe King Room with Balcony and Ocean View

1 King • 462 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Luxury Junior King Suite with Sofa Bed and Balcony

1 King • 785 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe King Room - Club Level

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

One-Bedroom King Suite with Sofa Bed and Balcony

1 King • 925 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.5 / 5.0

Excellent(592 Ratings)

100% verified reviews

5.0 / 5.0

Dec 2024

One of the best places I have had the pleasure of staying at, I can’t wait to come back!!

It’s really beautiful! The view just goes on forever, not to mention the one from my room!! Spectacular

Elevator is on the slow side.

5.0 / 5.0

Oct 2024

Excellent hotel but staff need training

The overall comfort and location of the hotel. The fact it is right on the beach. The view from the room. Very efficient elevator. The sandwich shop is very convenient.

Putting a 4000usd “hold” on the credit instead of charging the room upfront is awkward if not stupid, if not driven by lack of managerial judgement or training. Some of the helping staff want to do too much so they end up acting like “clowns” instead of helpful. A nice uniform can never replace a brain.

5.0 / 5.0

Oct 2024

Actitud excelente

Actitud personal

Ubicación

5.0 / 5.0

Sep 2024

Ensueño!!

Excelente, maravilloso y tranquilo. Personal que trabaja en forma personalizada y se preocupa por una estadía tranquila y segura.

5.0 / 5.0

Aug 2024

Sin dudarlo repetiría

La atención del personal inmejorable, la ubicación perfecta , con excelentes restaurantes para ir caminando ! La piscina , la playa y los tours a las atracciones ofrecidas por el hotel fueron

4.5 / 5.0

Aug 2024

Great hotel when staying in Cancun

Wonderful location. Rooms are modern and most have a beautiful view. There were plenty of beach and pool chair. Food and service are very good.

4.5 / 5.0

Aug 2024

Great location and resort. Excellent service.

Clean, safe and convenient.

The restaurant food wasn’t high quality. The Spanish restaurant onsite wasn’t very good. The atmosphere was great. Servers were great but the food wasn’t good.

5.0 / 5.0

Aug 2024

My family and I enjoyed everything about this hotel. 5 star treatment!

The staff was very attentive. Hotel was very clean. Will definitely be back.

4.5 / 5.0

Jun 2024

Muy buen, pero pueden mejorar

Limpio, amenidades al día, buen servicio

Los restaurantes pueden contar con mejor calidad en los alimentos, es decir, no es un todo incluido, en los cuales uno espera un calidad menor. En este caso la calidad era superior a un todo incluido, pero por debajo de la categoría de hotel

4.5 / 5.0

Jun 2024

Would visit there again for sure!!

Very Happy with the room, the pool area and service, the hotel was beautiful and extremely clean. Loved the retail store and the free coupons given on check in. everyone was very polite and efficient.

The food we had was very pricey. $84.00 CAD (by the pool) for 2 burgers, a beer and a soft drink seemed like quite a lot. The burgers were just okay. The restaurant by the pool was better but still pricey.

1.0 / 5.0

May 2024

Do not waste your money on this hotel. It will dissapoint you if you expect a real 5 stars hotel. .

The sea view

Very surprised when i read the positive reviews. I doubt they are genuine reviews. Poor service overall. All requests are met with a polite "not possible". No for connecting rooms. No for rooms next to each other. No for rooms in the left wing which is the one with the nicer view. No for late check out... Food is expensive and not tasty. We ate at the "Italian" restaurant once and it was enough. All other evenings we ate at the HZ restaurants. Club 91 is a waste of money. Don't pay extra for it. Better take the regular breakfast which has much more food choice. Rooms are basic. This is not a five stars hotel and definitely not worth your noney.

3.5 / 5.0

Feb 2024

Not as good as the other times we’ve gone.

Breakfast buffet is really good but to expensive so we only went once.

We were at the pool about dinner time (maybe 6-7pm) and we were in the hot tub. An employee went and took our crocs and shirts. We tried to hunt them down. Finally the next day they found everything except one pair of crocs. I would have thought the hotel would comp us breakfast or something. They just said, sorry we don’t have it. Very frustrating. Crocs are not cheap.

4.0 / 5.0

Feb 2024

There was construction ongoing next door. Which made it very noisy during the day. The saving Grace was, construction

Close to the beach

There was construction ongoing next door. Which made it very noisy during the day. The saving Grace was, construction was stopped during the 3 days of the Christmas

5.0 / 5.0

Feb 2024

温馨舒适

环境非常好👍，工作人员非常热情

0.5 / 5.0

Jan 2024

Nunca mais uso o booking

Não

Vcs me enganaram , venderam café da manhã e na hora somente dois podiam usar

5.0 / 5.0

Jan 2024

Excelente hotel com ótima piscina e praia ótima.

Tudo perfeito

Preço acima do normal nos restaurantes e bares, Wi-Fi

5.0 / 5.0

Jan 2024

Paradise!

Fantastic 5 star resort. The pools and the beach were amazing!

4.5 / 5.0

Jan 2024

Nice resort

The hotel has a nice location with access to the beach and a nice view onto the ocean. It is certainly large but it didn’t feel crowded given that there were lots of recreational areas (very large pool) including ones reserved for adults only. We enjoyed dining in at their restaurants, the food was very good both at breakfast and in the evening at Sedona. the rooms were kept impeccably clean and generally the staff was great

The tennis courts are perhaps fun for kids to play on, they are fluffy and can’t be used for actual play

4.0 / 5.0

Jan 2024

Great vacation spot to relax by the pool

Really friendly and helpful staff, great hotel layout with great restaurants.

Shower leaked really bad in the bathroom and soaked the bathroom floor each time it was used.

5.0 / 5.0

Jan 2024

Excelente!!!

Excelente servicio e instalaciones

Todo bueno

4.0 / 5.0

Jan 2024

Nice option.

Spa area is definitely a plus, very enjoyable. All staff were really kind. Location is great and the view from the room is really nice.

There are not extra activities to do, besides the pool or jacuzzi.

4.5 / 5.0

Jan 2024

Agradable

Muy cómodo y agradable

Restaurante italiano

4.5 / 5.0

Jan 2024

Good high quality stay

Really awesome location - wonderful beach front and indoor pools. Nice and spacious rooms!

The front desk staff seemed disorganised - also had issues with my bill that they had to rectify. They had to have us switch rooms in middle of our stay so forced us to check-out for 6 hours unlike just making us switch rooms.. Lastly their coffee makers seem "smart" but not the most user friendly and were leaky and not good!

3.0 / 5.0

Dec 2023

Não vale o alto preço

Toda a equipe do hotel muito atenciosos e praia linda

Custo beneficio ruim, preço alto pelo que oferece. Piscinas muito cheia e com cadeiras surradas. Restaurantes com refeição regular pelo alto preço cobrado.

0.5 / 5.0

Dec 2023

The front desk staff was horrible

Location

4.0 / 5.0

Dec 2023

Great hotel and what you would expect from a JW Marriott hotel

Rooms and gym facilities

Lobby bar was a bit boring

4.0 / 5.0

Dec 2023

We had a great time and will not ever forget the beautiful view of the blue sea and hospitality of the staff.

Beautiful hotel and stunning grounds. The staff were great. Very friendly, approachable and helpful. Breakfast was lovely. The beach and view was my favourite. Absolutely stunning. The location was fantastic and near all of the lovely restaurants and a walking distance from the shopping centres. There were a lot of shops nearby and a bus stop very close to the hotel. They gave us a $50 credit to our room each day which was very lovely of them. The pool area was really nice too and the complimentary hand massage was great!

There wasn’t any entertainment so there wasn’t much to do in the actual hotel. I noticed there also wasn’t any music in around the pool area so there wasn’t much of a vibe in that sense. There were certain part of the beachfront and hotel that had some beach chairs where you had to pay quite a bit of money to use them for the day. I feel that if you are a hotel guest you should be able to use any of the chairs personally. The drinks soft drinks were sometimes quite flat. The hanging lights in our room didn’t work and we also weren’t told the number for the front desk upon entry.

5.0 / 5.0

Dec 2023

Piękne miejsce z pięknym widokiem

Wszystko było super. Widok niesamowity. Gorąco polecam.

4.0 / 5.0

Dec 2023

Pricing didn't match booking, they didn't want to honor @ checkin

The staff customer service

The info passed from staff member one minute then something different the next

4.0 / 5.0

Dec 2023

excelente hotel

la comida en todos los rastaurantes muy satisfactoria

wifi ldemasiado lento y en ocaciones casi nulo

3.5 / 5.0

Dec 2023

If it wasn’t for the beech and the weather I would have left after day one!

The property was very clean and in the areas where it has been renovated it was lovely!

The building work by the adults pool was not good, there was dust in the adult pool that ruined one of my brackets and the noise was not relaxing. It should have been cleaned daily given the work and the impact. We had access to the club and thought this would be a lovely relaxing space to enjoy evening drink and some nibbles however some people and families use it as an all inclusive restaurant and as a result it can best be described as a a very loud canteen that is not enjoyable and therefore not worth the money. At the same time rules were broken, for example people where take armfuls of drinks out of the door with them several times a day which should be allowed and staff saw this and didn’t stop them, yet when my husband entered on the last day with slippers as he hurt his foot, he was immediately tool they are not allowed in here and lectured about the footwear rule!!!!

4.5 / 5.0

Nov 2023

Muy buen hotel

Todo

Nada

5.0 / 5.0

Nov 2023

DE LOS POCOS HOTELES EN CANCÚN QUE NO SON ALL INCLUSIVE Y CON MUY BUENA PLAYA, INSTALACIONES Y REST

LAS INSTALACIONES EN GENERAL SON EXCELENTES, EL HOTEL MUY BIEN SITUADO, TIENE UNA MAGNÍFICA PLAYA Y MUY BUENOS RESTAURANTES DE DISTINTAS COCINAS, TIENEN ITALIANO, ESPAÑOL, THAILANDÉS, INTERNACIONAL, SOLO EL PERSONAL DEL SPA ES MUY POCO AMABLE YO QUERÍA PASAR AL SAUNA Y YA NO FUÍ PORQUE ME QUERÍAN COBRAR $600 PESOS POR ESO, QUE LES PASA A ESOS TIPOS

EL PERSONAL DEL SPA SON MUY POCO AMABLES Y TAMBIÉN EN FRONT DESK TE DAN UNOS SUPUESTOS CUPONES PARA AMENIDADES EN EL HOTEL PERO TODAS TE DICEN QUE SON EN OTRO HORARIO O ESTÁN LIMITADAS, ES UN ENGAÑO SOLO PARA QUE ASISTAS Y TE VENDAD, PERO NO VALE MADRE LA VERDAD. POR EJEMPLO TE DICEN QUE TIENES BEBIDAD DE CORTESÍA EN UN BAR EL 16 Y LLEGAR Y EL PENDEJO QUE ESTÁ AHÍ TE DICE QUE HASTA LAS 6 PM TE PUEDEN SERVIR Y LUEGO VAS Y TE LIMITAN A UNA SOLA BEBIDA HECHA A BASE DE MEZCAL, LE EXPLICO AL BAR TENDER QUE NO ME GUSTA EL MEZCAL QUE SI ME PUEDE DAR UNA CERVEZA Y ME LO NIEGA

5.0 / 5.0

Nov 2023

Excelente hotel para unas vacaciones

La atención muy buena del personal El lugar está muy bien albercas y eso que están construyendo el otro área de albercas

Nada

4.0 / 5.0

Nov 2023

Massahotel Amerikaanse stijl, ideaal voor congressen met mooi zwembad & strand. 4,5 Europese sterren

Continentaal ontbijt met voor elk wat wils.

Is een massa hotel in zeer toeristisch gebied. Ik heb dit hotel gekozen omdat het de locatie was van mijn congres. Het Italiaans restaurant was zeer lekker. In Mexico verwacht je toch eerder Mexicaans eten. Mijn ervaring in het Mexicaans restaurant (er was toen wel een event met el dia de los muertes 1 nov. was zeer matig. Rechttegenover het hotel heb ik wel lekker Mexicaans gegeten alsook excellent in het hotel ‘Una vida’ in Tulum.

4.5 / 5.0

Oct 2023

We love d the property

The pool area The attention The food

They were remodeling the tennis court

5.0 / 5.0

Oct 2023

Excelente

Increible atencion

5.0 / 5.0

Oct 2023

Excelente escolha para desfrutar de bosn momentos em família

Absolutamente tudo! Limpeza, cama boa, boa localização, funcionários gentis e educados, hotel de luxo!

Não tenho nada a reclamar

4.5 / 5.0

Oct 2023

Siempre volveré al JW MarrioTT

Como siempre las instalaciónes muy cómodas y el área de alberca inmejorable

Servicio en restaurantes y alberca muy lentos

5.0 / 5.0

Oct 2023

placentero

todo excelente, muy buena cocina, habitación cómoda, alberca todo excelente!

estaría bien que en el área de gym en el salón de funcional o spinning, pusieran una pantalla.

FAQs

How much does this resort cost compared to others in Cancun?

The average price for a rental in Cancun is R 2,267 per night. This rental is R 922 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at JW Marriott Cancun Resort & Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at JW Marriott Cancun Resort & Spa. Enjoy the water!

Is JW Marriott Cancun Resort & Spa pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at JW Marriott Cancun Resort & Spa?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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Resort in Cancun

Reasons to book

About this resort

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Deluxe King Room with Balcony and Ocean View

Premium Deluxe King Room with Balcony and Ocean View

Luxury Junior King Suite with Sofa Bed and Balcony

Deluxe King Room - Club Level

One-Bedroom King Suite with Sofa Bed and Balcony

JW Marriott Cancun Resort & Spa

Resort in Cancun

Reasons to book

About this resort

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Deluxe King Room with Balcony and Ocean View

Premium Deluxe King Room with Balcony and Ocean View

Luxury Junior King Suite with Sofa Bed and Balcony

Deluxe King Room - Club Level

One-Bedroom King Suite with Sofa Bed and Balcony

Ratings and reviews

FAQs

How much does this resort cost compared to others in Cancun?

Is parking included with this resort?

Is there a pool at this resort?

Is JW Marriott Cancun Resort & Spa pet friendly?

What amenities are available at JW Marriott Cancun Resort & Spa?

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