Hilton Hotel & Convention Jabal Omar Makkah
4.1
Excellent(12,777 Reviews)Hotel in Mecca
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
Hilton Makkah Convention Hotel, only moments from the Haram, offers majestic views and is close to the Sacred Mosque and few steps from Al Shubaikah Umrah entrance Gate. Our location is convenient to exploring the Holy City of Makkah.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Mecca
Available Rooms
Executive King Suite with Haram View
1 King • 861 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Executive King Suite
1 King • 861 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Royal Suite with Haram View
1 Queen • 2 Single • 2475 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Queen Room
1 Queen • 376 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Queen Room - Disability Access
1 Queen • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
Reviews
4.1
Excellent(12,777 Reviews)100% verified reviews
4.1
Location, excellent breakfast and staff specially the deputy manager Miss Maha she was very nice and helpful during the check in
The room, we were 4, 2 adults and 2 kids I booked triple room with 1 extra bed but what we got was a double room with only 1 extra bed, after I complained they told me you have to pay extra for an additional bed but after arguing they provided the extra bed however the room was very congested as it was double room not triple room which I booked
At reception They all the rooms are like this which is difficult to believe
4.1
Breakfast buffet and prayer facility with jammat in hotel with haram.
Staff was rude and very rushy hotel. No facility of drop to haram through shutter service, even for old people who don’t walk much.
4.1
I had a pleasant stay at the Hilton Makkah Convention Hotel. The hotel was very clean, and the breakfast was perfect with a variety of options to start the day. While the dinners were decent, the menu could be further enriched with more variety to elevate the dining experience.
The location is a major plus, as the hotel is only a 3-5 minute walk to the Haram, making it very convenient for prayers. The staff were courteous, professional, and always willing to help. Even after checkout, I was able to store my luggage until my train departure, which made my day much easier.
Overall, a great place to stay for anyone visiting Makkah, with excellent service and proximity to the Haram.
Nothing
4.1
Location
Breakfast
4.1
Exellent tout étais parfait et trés trés belle hôtel le personelle d'étage et au petit soin enfaîte toute l'équipes un tréS grand merci aux personne d'étage et aux réféctoire🥰👏 si il pouvais juste baisser un peut leurs prix pour que je puisse rester plus longtemps sa serais parfait .😉
4.1
Die Nähe zum Haram ist sehr gut. Das Frühstück ist toll. Das Zimmer ist ebenfalls gut mit toller Blick auf Haram.
Durcheinander was gezahlt wurde. Jeder am Rezeption sagt was anders. Aufgeweckt nach unserer Umrah, da angeblich haben wir nicht bezahlt. Ebenfalls ein Weckruf an unserem letzten Tag, was wir nicht bestellt haben. Keiner war dran, aber wir waren frühzeitig aufgeweckt, wo wir Schlaf gebraucht hätten. Nach 2 Tage Frühstück problemlos gefrühstückt hatten.am dritten Tag, sagte die Dame am Eingang, wir hätten Frühstück nur für einen Person. Dann hat die ganze Familie draußen gewartet bis geklärt wurde. Das Personal was die Fälle oben beschrieben betrifft ist unprofessionell, was man bei solchen Hotels einfach erwartet. Sehr enttäuschend diesbezüglich.
4.1
El hotel en general me ha encantado, todo es perfecto.
La comida genial, la ubicación muy cerca de la mezquita sagrada, cerca de tiendas y centro comercial.
El personal del hotel muy profesional, muy proactivo y resolutivo.
Destaco el personal de los dos restaurantes: el Sr Khalid Adel es un excelente profesional, nos ha acompañado y nos ha aconsejado durante nuestra estancia, y no me olvido del Sr Harun y el Sr AbdulAziz que me han tratado fenomenal en el "Sahein Restaurant" y por cierto, os recomiendo comer ahí.
4.1
Room- okay
Breakfast- Excellent; very healthy
Location- Perfect close to Haram Sharif
Exhaust fan in the bathroom did not seem to be working; more drinking water supply; masjid on 3rd floor could be improved (overall space).
4.1
The only missing thing was room refrigerator, otherwise location and price were great. Breakfast was great, many choices.
The only missing thing was room refrigerator,
4.1
Excellent choice of food
4.1
الاثاث جديد غير مستهلك
خدمه تنظيف الغرف سيئه
4.1
لاشي فقط الموظفون محترمون
اثاث الغرفه ومفارش الاسره قديمه ورائحه كريهه جدا وإطلاله الغرفه مكانها سرير الثالث مغطي على الاطلاله كانت كتمه الغرفه جدا غير المتوقع
4.1
The hotel is immaculate , and I enjoyed the breakfast really nice. The staff was really good and pleasant from reception to the kitchen and room cleaning staff all great.
It's not good for Elderly parents as its on a hill was hard for my dad, who was in a wheelchair.
4.1
Premium quality hotel, spacious rooms, plenty of amenities provided and a clean bathroom
- All the staff were polite and good natured
- Delicious food in Sahtein restaurant + diverse breakfast options
- We were missing a single bed in our room and they promptly provided one
- Great location, within a few minutes of walking distance to Masjid al Haram
Some miscommunication with porters which delayed check out
- Asked for powder milk over the phone but kept being transferred back and forth between departments and in the end didn't get it
4.1
Didn't have any breakfast next time maybe for more days
Checking in time should be organised for the people travelling long journeys the arrival time could be different from the checking in the hotel depending on the arrival they need to consider that not to be left out until checking in time it's difficult to find another way of accommodation
4.1
Personnel and cleanliness
Nothing
4.1
1 - الفندق جديد
2- سعره اقل من باقي الفنادق في نفس المنطقة
3 - الفطور متنوع
يبعد عن ساحات الحرم حدود 200 متر ولكن الفندق على منطقة مرتفعة قد يكون متعب للأشخاص الكبار ولكن الفندق يوفر عربة غولف تبدأ من 10 ص الى 10 م وأيضا يوفر (wheelchair) ويمكن الاستعانة بخدمات أي عامل لدفع العربة الى الفندق بمبلغ بسيط، لذا لايعتبر عائق موقع الفندق
4.1
We stayed in Hilton Makkah for 3 nights
We upgraded to a suite with Haram views.
The view was spectacular!
Unfortunately we had arrived to the suite which was not completely cleaned and refreshed
After our Umrah we were too exhausted to deal with the situation, so we left it to the next day, to express our concerns but when we did, we were very pleased with how quickly the situation was dealt with.
Dude the cleaner did an amazing job
We loved every minute after that and would most definitely stay again
Checking in and out was very smooth
Breakfast was really good with a great variety and the National day festivities were awesome!
Nothing
4.1
كل شي
لا يوجد
4.1
All facilities are exclusive
Nice rooms
Public toilets private
The sevice in the restaurant on the 8th floor not too satisfactory .Cutleries were not often laid on the dining . If you request , it takes time to get response
4.1
النظافة وخدمات الغرف وموظف الاستقبال سليمان الشحيتان محترم ومبتسم ويريد حل اي مشكلة للضيف وبالفعل قدم لي ترضية حلويات وقهوة عربي وتمر وفاكهة لغرفتي في الفندق وهذا مثال للموظف الذي يحافظ علي مكان عمله ويريده ان يظهر بافضل صورة في التعامل مع الضيوف
تليفوني في مصر
01060409595
هناء عيسي المحامية
شكرا
الحسابات سيئة للغاية ومازالت مشكلتي معهم وسأرسل شكواي للمركز الرئيسي مشكلتي ملخصها انني حجزت عن طريق بوكينج والدفع عند الوصول بعملة البلد وهي الريال السعودي وصلت الفندق الساعة 12 الظهر لأتفاجأ بانه قد تم سحب مبلغ الحجز من بطاقتي البنك علما بان البنك الاهلي المصري ياخذ علي كل معاملة خارج البلد 5٪ مقابل تغيير العملة فلماذا تم الخصم وانا لم الغي حجزي ووصلت في يوم حجزي انتم تتعاملون مع عميل وليس مع لصوص ان لم احضر من حقك خصم مبلغ الحجز كاملا بلا تردد ما ذنبي ان ادفع رسوم زيادة تدبير عملة تليفوني موجود إيميلي موجود الاهتمام بالعميل والمحافظة عليه كانت تستوجب الانتظار حتي موعد الدخول وان لم احضر اخصموا بطاقتي الحمد لله حدها الائتماني كبير لن ألغيها عشان ليلة في فندق اتمني التواصل معي لمعرفة لماذا تم الخصم كما ان موظف الحسابات لم يقابلني رغم طلبي مقابلته لمعرفة الوضع وابلغني انه تم الخصم وانتهي الوضع لا نسترد المبلغ ولا نعوض العميل وحتي لا نقابله للتوضيح
ملحوظة كان عندي لديكم حجز آخر اليوم التالي ودفعت قيمته نقدا بالريال السعودي خوفا من ان يتكرر خطأ الماليات عندكم ويتم خصمها من البطاقة
تليفوني في مصر
01060409595
هناء عيسي المحامية
شكرا
4.1
رائع
4.1
Très bien
0
4.1
Goede ontvangst vriendelijke en je wordt goed geholpen
4.1
قريب من الحرم وهادي وسهولة الوصول للحرم
كل شي تمام فقط ملاحظه في الحمام التصريف الماء
4.1
Close to the Haram and good price
Very busy and team are bit overloaded
4.1
Location
No drinks for dinner price not included
4.1
حسن تعامل الموظفين قرب الفندق من الحرم
كل شي كان جميل
4.1
Accueil impeccable. Soulaimane et une fille de la réception nous ont offert un early Check in.
Ils ont été efficaces car notre Oumra était à 10h00. Je tiens à leur remercier.
Le prix sans petit déjeuner c’est un peu l’arnaque car une semaine avant notre arrivée , ma sœur et son mari ont séjourné le même prix avec petit déjeuner.
Je trouve scandaleux que ll’hotel charge des taxes entre 20 et 30% sur toute les services de l’hôtel : room service , cofee louange , Blanchisserie ect
4.1
Everything. Staff was incredible. Especially shahid ulla on the 10th floor who made our stay even that much better
Nothing!
4.1
الغرف واسعة ونظيفة ، الافطار ممتاز ومتنوع ، العاملين في المطعم ودودين وخدمتهم ممتازة خاصة الموظف طلال الله يسعده
اشكر مديرة الفندق كانت قمة في الأخلاق والتعامل .
مكيفات الممرات كانت ماتشتغل، عدم تجاوب موظفي الاستقبال والتأخير في تلبيه الطلبات وكذلك تعامل موظفة استقبال المطعم كان سيء للغاية .
4.1
القرب الي الحرم والنظافة وامعاملة الطيبة من قبل الموظفين
4.1
Everything ,loved the breakfast
4.1
كل شي وحسن استقبال موظفي الاستقبال وخاصة الاستاذة فاطمة
لاشي
4.1
الفطور متنوع
الموظفين العاملين على خدمة العملاء غير مرنين ومتعاونين مع النزلاء وضعف التواصل مع قسم التجهيز والنظافة للغرف
4.1
الفطور والقرب من الحرم
معاملة الموظفين وعدم الاهتمام بالعميل . التأخير الى الفترة الخامسة للدخول
4.1
Hôtel très propre, idéalement situé à proximité du Masjid Al-Haram. La chambre spacieuse avec vue sur le Haram. Je reviendrai inchAllah
4.1
The hotel is luxurious & location was perfect.
4.1
قربه من الحرم ونظافة وفخامة الغرف وتنوع بوفية الافطار
اخذ رسوم عالية جدا مقابل موقف السيارات حيث ان المواقف غير تابعة للفندق ورسومها على الليلة جدا عالية
FAQs
How much does this hotel cost compared to others in Mecca?
The average price for a rental in Mecca is R 706 per night. This rental is R 960 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Hotel & Convention Jabal Omar Makkah. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hilton Hotel & Convention Jabal Omar Makkah pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Hotel & Convention Jabal Omar Makkah?
We found 10 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, parking, and laundry.
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